Tick-tock, taxi now.

Absrtact: The recent performance of taxi software has increasingly made users feel that the software itself is not ready in the face of huge user increments. Yesterday, a number of users reported that the use of tick-tock taxi app, was repeatedly deducted to take the fare. Yesterday afternoon, tick-Tock said the fault

The recent performance of taxi software has increasingly made users feel that the software itself is "not ready" in the face of huge user increments. Yesterday, a number of users reported that the use of tick-tock taxi app, was repeatedly deducted to take the fare. Yesterday afternoon, tick-Tock said the fault had been repaired.

Users to pay the fare repeatedly

Yesterday, Miss Su told reporters that in the morning in the use of tick-tock taxi software process, the system crashes, was repeatedly deducted 5 times the fare.

"The display system busy payment was unsuccessful and I paid it again or unsuccessfully." At last there was no way, the driver asked me to pay the cash. Later found, was deducted 5 times money! "said Miss Su.

She also expressed dissatisfaction with the tick-tock customer service System, "the customer service phone has been busy line, can't get in." ”

A number of passengers had similar encounters with Miss Su. Yesterday Weibo Netizen @ Shen Wenxin said, "constantly show the system busy, always let me pay back, then, the bank card was deducted three times money!" Customer Service Phone Call 20 times, said "customer service busy", "customer service busy." In addition, there are netizens to send micro-blog reflection, their repeated pay 7 times unsuccessful.

"This kind of experience actually hurts the user. Miss Su regrets that taxi software should pay attention to the hidden dangers of rapid expansion.

A user received a tick-tock message at noon, "Hello, because the bank interface network problems caused you to repeat the payment of fares, small tick will be returned in 2-5 business days, we suggest you to wait patiently." To bring you inconvenience, please forgive me! ”

Tick-tock Taxi the official said yesterday that the morning had about 10 minutes to pay the abnormal time, is a national random problem. "Tick-Tock has returned the money today, but it will take time for the bank to account. At the same time, all passengers who are in this situation will be compensated 10 yuan, through the "tick balance" query. ”

For the customer service phone has been busy line status of the problem, tick the relevant responsible person explained that, because of the payment problem, the volume of traffic surge, the number of queues, not to come in tick beep is sorry.

Fault not first occurred

In fact, the words "busy system" have popped up, starting with the two-tick, fast app subsidy. But with the lure of big subsidies at the time, users didn't think they were right.

It was not until February 23 that there was a massive downtime for a taxi, allowing consumers to realize for the first time the price behind the subsidy. February 23 early morning to 5 o'clock in the afternoon, the nationwide use of tick-tock taxi software to call the car, but failed to carry out a micro-letter payment. After that, tick a taxi to the affected users to compensate, each single compensation 12 yuan.

Lately, the "subsidy war" has been ticking and fast. In Beijing, for example, the passenger side of the subsidy from the February peak period of more than 10 yuan, straight for the current 3 dollars.

Industry insiders believe that the giant hit the huge sums of money, has been in the field of taxis have basically completed the mobile payment of their own enclosure, such a large amount of subsidies difficult to reproduce. and taxi software in the future or to rely on their own walk, how to stick users, the main spell will be products and services.

Background

Several questions to be solved for taxi software

March 2014, tick-tock taxi announced the number of users to break through 100 million, covering 178 cities nationwide, daily orders 5.22 million; April 2, Quick taxi to announce the first quarter of the report card, showing coverage of the city has reached 261, daily orders more than 6.23 million.

The scale of the rapid expansion at the same time, the subsidy of "sweetness" fewer and less, the product problem can not be replenished in time, testing the "post-subsidy era" of the taxi software. Even Ali Group Chairman Ma Yun also regrets that the mother will not use a taxi software, can not hit the car, the competition is deeply hurt the interests of the elderly and children.

A passenger told the reporter, had a single, but received two drivers of the telephone, resulting in the payment of the wrong driver. There are also passengers to pay for the delay, sometimes the driver can not get off the bus. Quick Taxi COO Zhao Dong also said that the user surge for the product team to bring great pressure, not to solve the software, customer service and other issues, the user is difficult to usher in large growth.

It is reported that from January 10 to February 27, the Shenzhen Municipal Commission Information Center statistics of the taxi industry, the total number of complaints increased by 90%, including refusal of the type of complaints increase over 50% year-on-year. The information center receives the payment kind of complaint, has accounted for its total complaint amount more than 50%.