Wall Street English is accused of deliberately defaulting on the return fee

"The highest standard of English learning, creative" diversity "teaching model, personalized curriculum customization, foreign teachers 365 days of uninterrupted communication throughout the year ... Full of scientific and thoughtful high-end English training services, you can pay 0, interest-free installment to enjoy, this is the Wall Street English is full of seductive propaganda language. However, the "on-demand, easy to worry", seemingly beautiful English training has made some white-collar workers miserable. Originally wanted to improve the English ability through training to achieve the career "elite Dream", now has become a repayment "nightmare." "I have nightmares all day, I have 3000 dollars a month, who can tell me how to get a refund on Wall Street?" Recently, in a QQ group of about 108 people's "Wall Street refund National Alliance", the Netizen "shun" sent several help messages. Reporter in the subsequent investigation to understand that there are small shun this encounter in fact, a few netizens. The problems of net friends are mainly focused on the problem of the difficulty of refund of the English Training center of Wall Street, the content of propaganda and the actual effect. To this end, the light network reporter specifically for this matter conducted in-depth visits and investigations. White collar spend tens of thousands of yuan in English training "deep pit" January 21, Xiao Shun in Beijing near the Wall Street English Training Center to register, paid 45500 yuan tuition fees, 24 period payment, principal, interest and handling fees amounted to more than 50,000 yuan. Money is paid, Xiao Shun but found that training is only "all day to Computer science", in view of the year will be transferred to the field, he decided to apply for school drop-out. According to the contract, the trainee submits a written application within 30 days after the introductory course and in the first unit of study period, and the Centre confirms that the training fee can be refunded. However, the small shun after a few days in the training center encountered a "cold shoulder." He was so worried that he had to "live" his miserable encounters in the group. Small shun "spit trough" caused many of the group have the same resonance with netizens. Reporters in the survey also found that the Wall Street English "delay" student refund of the situation is not a few, for this even a lot of people summed up how to successfully refund the "Raiders". Some netizens said that the treatment of this situation must go to the center of "camping", ready to play a protracted war, and also to leave their own e-mail, written application materials and other evidence. Some people jump out of the "fire pit" repeatedly warned: do not be dragged over 30 days, once the refund period, no one to you, million tuition fees can only be "wasted." Reporters found that the "Wall Street refund of the National Alliance" QQ Group is only a netizen spontaneously set up an activist organization, in micro-blog, stick on a number of similar refund alliance. Difficult to refund: After signing up for the contract trap countless to more real understanding of Wall Street English refund difficult situation, the reporter as a consultant to enter Beijing two Wall Street English training center. After visiting the daily learning venues and facilities, Micelle, a passionate course counselor, took us to a special consulting room and launched a 2-hour publicity campaign. During the publicity process, the curriculum Advisor has always emphasized the concept of "English ability first". "Now you don't think about the price problem, but the reason why you should learn English?" Wall Street Englishis to improve your overall ability by improving your English ability so that you can excel on your career path, "said Micelle, a course counselor." After understanding English proficiency and career status, he offers 15 levels, 33 months of study advice. When proposing a total of 59300 yuan tuition is too expensive to exceed the budget. He then said that 0 of the first payment by installment payment, the center will bear 50% of the interest and handling fees, and today there is just 5800 yuan scholarship, but must be scheduled to be available on the day. In response to the refund issue, the course advisor vowed to say, "We will unconditionally refund, one months maximum deduction of 4800 yuan, a lesson does not learn a penny, the length of time to see the bank process procedures, students only need to submit written application to the center, the general 15 to 20 working days to complete. "Another center Cui surname course consultant revealed that in general, the Wall Street English is not accept refunds, if the determination of refunds, within 30th to submit a written application, and then the director of the Center for approval and submitted to Headquarters." Wall Street English "curriculum registration CONTRACT clause" There is such a, "application can be sent by fax or mail, the date of submission should be confirmed by the Director of the centre." In other words, if the Director of the Centre does not indicate "confirmation" or is not in contact, the student drop-out application may be delayed, and once the one-month refund period is delayed, the trainee has no right to terminate the contract. In addition, even within 30 days of the smooth handling of refunds, will be deducted from the management costs of 4800 yuan. Reporters on this issue consulted Beijing Zi 晅 law firm Director lawyer Shi Chi, he thought, "formally, the contract is a typical form of contract." The content of many of its articles is unfair. If a refund application is confirmed by the Centre director as "overlord", it can be said that playing a "gimmick" is very fatal to the lack of legal awareness of consumers. "In fact, such a" overlord clause "does make many consumers suffer from the problem of refund. As some of the students said in the refund group, "very good before signing the contract, and then changed his mind." The question of the difficulty of money-back for the journalist's students call the Wall Street English National Customer Service Center, the center staff responded: "This situation we first encountered, Wall Street English on the refund has a special treatment of relevant departments, students if there is a problem can be contacted with the hotline." "And when it comes to the specifics of the refund time, the staff member says it is not within the scope of his work." In fact, as early as 2008, there was media exposure to the Wall Street English "overlord clause" refund difficult, but the Wall Street English has not made a fundamental change, and customer service center staff "first encounter" statement, but also surprised. Buying a "course" at a high price is not an embarrassment to foreign teachers. All-round improvement in English ability, not to hit the test signs is the advantage of Wall Street English is different from other English training institutions, and most consumers are also easy to impress, willing to pay a premium for high-end training courses. However, after signing the contract for admission, is the course content and service really tempting to advertise? Wall Street English is divided into 1-20 levels of English, one level is divided into 4 units. In the specific teaching model, 3 multimedia computer courses per unit, then 1 to 1, 1 to 4 and 1 to 123 different forms of external classes. Each level corresponds to the corresponding English proficiency, after the completion of the first level to pass the test to enter the next level. "The center will keep track of each student's learning test process, and students can book their courses flexibly according to their time," he said. When the students ask whether there is any doubt about the foreign teacher, Wall Street English said, "There is absolutely no situation, we guarantee to be able to meet within two weeks, because at least 2 months after the students to finish a level, if the time conflict or the number of problems, the center will definitely add lessons." However, Tong, a student at a magazine, said that what she was currently encountering was a situation of not attending classes. There are about 300 students in the center of Tong, outside teaching only 4, the equivalent of 1 foreign teachers to bring sixty or seventy students, and her appointment of the "1 to 4" foreign courses one months only arranged 1 times, if the trip and other unexpected situation, and then about the next month, that is, after more than 20 days. For this reason she has repeatedly negotiated with her course advisor but has been slow to resolve. According to a former Wall Street English course consultant, the number of students in each of the slightly larger centres is about 1000 or more, but there are generally only 5 to 6 foreign teachers, and most of the students ' classes are focused on evenings and weekends, and it is common for students not to have classes. In addition, tong to the actual effect of the evaluation of the link, in her view, "The upgrade test will be used in a variety of ways to let you, may have learned the level of practical ability does not achieve this." This "self-test self-assessment" quickly put the students into the next level of practice, more like in the batch "production" enough students, as to whether the actual evaluation of the students ' English ability, you need to play a big question mark. Education and training market: "Big name" to the crisis of trust Wall Street English as a world-renowned education and training enterprises, since entering the Chinese market in 2000, has maintained a rapid growth momentum, so far in China to open the Direct Learning Center has reached 65. According to the data, if the price of 20,000 yuan per capita is calculated, the new income of Wall Street English will reach $760 million in 2009. According to its curriculum advisor, conservative estimates that today's Wall Street English training per capita tuition has reached 30,000, and the frequency of 3 times a year to maintain the price, the scale of profitability can be seen. In fact, this is only a "microcosm" of the rapid development of the education and training industry. Relevant data show that 2012 China's education and training market scale reached 960 billion yuan, the annual composite growth rate of 12%. Such a huge "cake", we must scramble to eat. With the blind expansion of the industry, "chaos" frequently: pay easy refund without door, false propaganda, performance first ... The problems of Wall Street English are no exception in today's training market. According to the 2012China Education Consumption rights investigation report data show that only in the first half of 2012, the National Association for the Reception of Education and training services complaints 1644, which reflects the "difficult to return" accounted for 60%. What is worth pondering is, the complaint black list is full of famous "big names". Xudong, an associate professor at Southwestern University Law School, has written that under the market mechanism, brand Trust is an intangible asset, the brand training institutions are more likely to obtain the trust of students, and in the fierce market competition and huge profits driven by the Chinese education and training institutions have produced a credit crisis. Beijing Zi 晅 law firm Shi Chi lawyer said, "At present our country education and training industry is a mixed bag, the industry level is not neat, the industry laws and regulations are not perfect, the charges are not disclosed, the expense detail standard does not refine." Consumers should be eyes when they choose education and training institutions, when their rights and interests are violated, they should be courageous to take up the legal weapons and find a proper way to safeguard their lawful rights and interests. "The consumer chooses" The Big brand ", is simply because" the rest assured ", and the education training" The big brand "enterprise in the benefit of the consumer's trust, whether also should assume the corresponding" responsibility "? At the same time, education and training as a special service commodities, once entered the field of market competition, the need for effective government supervision and sound legal protection, otherwise damage is not only a consumer purse, but also the integrity of the entire industry.