Wen Jia: Shop operation Promotion Customer follow-up article

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Some time ago wrote a "How to change the site traffic into orders and become long-term customers", and then I found that for each customer to do the corresponding chat record is very important, such as "customer consultation content, the price is appropriate, the deal, follow-up situation, etc." In response to these yesterday to consult some Taobao shopkeeper friends asked them how to do customer records and how to follow up the customer. Doing this can make your shop's turnover increase a lot, will not waste a potential customer. First of all, the customer information in an Excel table registration, regular follow-up.

This is the head of the table, every day to register truthfully, insist on registration. The unfinished business (the intention is not very obvious) becomes to be followed up (with intent), and then from the follow-up to the transaction. Let's look at the detailed customer follow up form below

Every day to register, as detailed as possible, must adhere to Oh! If you have been so insistent, I have a brief statistics of my visit this month, the customer turnover rate reached more than 50%.

Make such a table, operation is very simple oh, as long as the heart can, as long as the junior high school people will do. The information recorded will be helpful to your future service, not only to deal with this list in front of you, more important is more than so many friends, even if he does not buy your baby you must be good to her, chat with him, he will bring others to you to buy, this way sooner or later will bring you business. There is a net shopkeeper and I talked about he has a client to come to be very skillful, he is a friend who buys a household disinfection cabinet to introduce. The friend first simply inquires our 88N disinfection cabinet, then did not reply, I give her message inquiries whether there is any need to help, she said that there is a need to contact you, over one weeks I give her message care, she finally contacted me, she said sorry, my net silver a little problem can not pay, in the entity shop bought. I said it was okay, but I thought this was the end of the story. After n days, the above gentleman visit, he said friend recommended, he was very curious to be his picky friend praised the seller is what kind of, just the shop also has a batch of equipment to enter. So there's this one on the top. So wonderful is for those who are prepared.

In fact, open shop is to be in the summary in order to do a good job to take the essence of others, their shortcomings to make up for good and continuous efforts, I think you will be able to succeed. Today to introduce here, welcome to E-commerce interested in sharing can be shared.

Author Information: Wen Jia (www.wjrseo.com) Ali shop owner site Long, committed to e-commerce marketing, marketing planning shop. To see the author more articles please search Ali shopkeeper net or Wen Jia blog.