After-sales repair Management Software Process Design Diagram, repair Management Software

After-sales repair Management Software Process Design Diagram, repair Management Software

At present, goods after-sales repairs are still chaotic in China, and there are no standards to follow. Therefore, after-sales repair software is even more complicated and there is nothing to learn from. Many development companies can only develop based on the needs of a specific customer, so the developed software is certainly very difficult for other companies to use.

Because of this, after-sales software development has accumulated for many years, I deeply feel that the development of after-sales repair software is quite tricky and difficult to standardize.

The following problem occurs:

Enterprises do not pay attention to after-sales services. This conclusion may be opposed, but it is undeniable that when creating an enterprise in China, we must first consider the survival of the enterprise, then development, and then service. Only when we survive and develop well can we think of better services. As a result, many large enterprises have already done a great deal, but the after-sales work is still messy. Especially the management of repair items.

For example, I have used Nokia phones, Samsung phones,  Apple phones, and other mobile phones. When a problem occurs, I will get them to their designated repair location for repair. However, the situation is the same. For example, the service staff told you: "this phone will take a day or two to get it ." Or, it will take a few hours, because it is difficult for them to give you an accurate time for repairs. Because we use mobile phones every day, it is very troublesome to break down the business and do not provide temporary use. Our consumers are helpless. But when will it be repaired? We will call to ask the situation from time to time.

In fact, it is very easy to solve this problem. As a former manufacturer, they are all big businesses. Why can't we develop a set of web pages that allow consumers to query their own mobile phones online? Of course, now Qingfeng after-sales repair software already has such a function.

In fact, this is only a small function. So far, the seller still does not provide it, the main problem is still after-sales, or not enough attention.

Well, after-sales repair management, in my opinion, is still a very important part. Only after-sales services can consumers get better services.

Let's take a look at the flowchart of Qingfeng after-sales repair management software. The following is for reference only:

 

[Main functions and features of the software]

1. Support for multiple industries: computers, household appliances, digital products, watches, machine equipment, automobiles, various accessories ......

2. After-sales support for single-piece and batch repair, repair delivery, self-repair, replacement, repair allocation, return and retrieval;

3. Support logistics management of repair items;

4. After-sales account management and renewal account management;

5. Check the repair progress in real time to make it clear at a glance.

6. Task-Based Management, which summarizes the tasks of different roles and prompts them;

7. Customers can return goods, exchange goods, and discard goods.

8. Support multi-branch management;

9. Support multi-warehouse management;

10. Support online query of tickets and the customer's real-time query of service progress, so that after-sales personnel are not busy to answer the phone;

11. customer files support online shopping ID and number management;

12. Support bar code gun;

13. Supports system skin switching, so that your office time is no longer boring;

14. operation log query is supported;

 

Download: http://www.qinsoft.cn/upload/QinSoftService2015.exe