Competency Model Consulting Tool (Part 2)

Core Competency Quality Model database

1. Work attitude

General

(1) Be passionate about your job and have confidence in your work

(2) Be able to take the initiative to undertake all tasks within the scope of responsibility without explicit or leadership instructions and be able to work actively with other colleagues/departments

(3) Serious and responsible work attitude, meticulous

(4) Under special circumstances, can withstand difficult working conditions, for the work at the expense of a certain personal interests

(5) Be able to face all kinds of job challenges with optimism and take responsibility to develop innovative and universal

2. Pioneering and innovative

General

(1) Willing to accept a certain difficult task, excited about the challenging work

(2) Proactively ask for new tasks and work, set challenging goals for yourself, and take concrete action to achieve goals

(3) In order to improve the effectiveness of the work, in the case of the possibility of success is not very determined, after careful consideration, dare to take a certain risk of action, and invest a considerable amount of human, material and financial

(4) Make suggestions or actions to improve working process, working methods or regulations to improve work efficiency and proactively propose improvement plans for the company's products or services.

(5) Actively study and apply new technology and knowledge to improve work efficiency

(6) Support others ' innovative behavior and actively participate in creating a good atmosphere of innovation in the organization

3. Honesty and self-discipline

General

(1) Providing the correct information based on the nature of the event, without exaggerating or narrowing the facts, without fabricating or disseminating information that has not been formally confirmed by the channel

(2) To be honest with others, to communicate with others, let the other party fully understand the full information, in addition to the benefits of publicity, but also tell others to pay the price and the negative impact

(3) Actively recognize and propose their own negative thoughts or mistakes in their work, and still be able to express their feelings and thoughts openly even in special circumstances or without being required.

(4) Have the correct moral concept and the principle of doing things

(5) Strictly and consciously abide by the company's regulations and laws and regulations of the country, even at a certain cost or face considerable risk, still adhere to the relevant policies and regulations and the requirements of the Code of Ethics to do things

(6) Dare to fight against the people or things that do not act, in order to stop unethical business practices, at the expense of trading, stop service, resign

4. Logic Analysis

Level

(1) To grasp the simple steps of information collection, through a variety of simple information collection methods, such as access to newspapers and periodicals, the use of computer retrieval system and simple interviews, etc., from the identified sources of information to collect information directly and effectively

(2) can clearly indicate the source of the information collected, and ensure the accuracy and timeliness of information

(3) Strict adherence to relevant regulations or agreements when collecting information

(4) Be able to recognize problems that may arise when collecting and evaluating information and try to solve problems

(5) Know and be able to use inductive reasoning and deductive reasoning and other methods, simply summarize information, classify, and summarize the main content of each type of information level two

Second level

(1) Identify the data needed to complete the assigned work and develop a targeted information collection plan

(2) Skilled use of various information collection methods and channels, and can choose the most appropriate method or channel to collect the information needed

(3) Identify possible sources of information, ensure the quality of information collected by you and subordinates by taking into account the reliability and usefulness of information sources, correlations and timeliness assessments

(4) To solve problems in collecting and evaluating information

(5) Data analysis based on research objectives to identify and supplement the missing or not yet visible parts of the overall data to uncover the root cause of the situation or problem

(6) Skilled use of inductive reasoning and deductive reasoning and other methods, the complex scattered data summarized into can directly reflect the root cause of the information or can support the decision-making basis

Three levels

(1) Determining the purpose, quality standards, and other specific requirements for the collection of information in accordance with departmental work plans and emerging issues

(2) Establish or develop sophisticated information-gathering channels to provide effective data sources for difficult-to-access information

(3) To guide subordinates to carry out large-scale and complex information collection work, such as large-scale market research, competitor investigation and so on. Provide a workable solution for problems encountered at work

(4) Master the use of data analysis models and frameworks, and to promote and use effective data analysis models and frameworks based on business needs

(5) Analysis of the possibility and importance of each cause or outcome supported by such information, on the basis of balance, pros and cons, and the choice of different actions and methods

Level Four

(1) The establishment of a long-term operation of the information collection system, and supervise its operation

(2) Based on the objective analysis and correct judgment of the information collection results, the future development trend of the related problems is forecasted correctly, so as to make the strategic decision of the whole organization.

(3) Continuous assessment of previous decisions to determine the effectiveness of their implementation and impact on the company as a whole

5. Work implementation

Level

(1) to plan and manage their daily work, to be able to sort them by importance and time, to ensure work efficiency

(2) To complete the work in accordance with the required time and to be responsible for the quality, cost and risk of the work

(3) Understanding of the resource requirements of the work and its impact on costs

(4) Can decompose the problems encountered in the work into a few parts of simple association, recognize the simple, direct causal relationship, and file The problem, report to the superior in time

Second level

(1) According to the requirements of the superior to formulate a specific work plan, in the plan to carry out the quality of work, cost, time and risk control requirements

(2) According to the work plan to give subordinates clear instructions, clearly put forward in terms of quality, time and cost requirements

(3) Regularly check the work of subordinates to ensure the achievement of work objectives

(4) Rational use of allocated resources. Where necessary, take appropriate action to obtain the necessary resources to ensure the smooth conduct of the work

(5) Identify the risks at work and take the necessary action to control them within the established scope

(6) To adopt appropriate and effective methods to solve the problems occurring in the work, timely report the important issues to the relevant leaders and departments, and seek solutions

Three levels

(1) According to the company's strategic objectives, on the basis of a cost-benefit analysis of the consequences of action or decision-making, formulate an executable work plan, define the quality, cost, time and risk control objectives of the work, and release it to the subordinate departments and workers ' hands

(2) Monitor the implementation of each work item and provide support when necessary

(3) Rational allocation of resources, balance the importance of different project needs and urgency, and strive to maximize the overall output of the organization

(4) Propose solutions for important and complex problems encountered in subordinates ' work, and assist in providing relevant resources to support the smooth solution of the problem

(5) Anticipate possible risks in the work and propose effective measures to prevent risks

Level Four

(1) Insight into political change or development opportunities that can have an impact on the organization (e.g., market trends, demographic trends, national or historic issues that affect market opportunities, etc.), recognizing complex causal relationships and thus formulating long-term corporate development strategies and action plans

(2) To ensure that the company's work in line with the company's overall strategic direction

(3) Ability to judge and make decisions on major issues

(4) to realize the demand of different resources and to allocate resources rationally at the strategic level

(5) Can foresee the potential risks in the development of the company, put forward effective measures to control the risk

6. Communication

Level

(1) One-on-one communication on common problems, using simple steps, arguments and forms

(2) Recognize the role of appropriate body language in communication and be able to use it consciously in communication

(3) Ability to select appropriate channels or tools, including informal channels, for effective communication

(4) In the communication process can be concise to the other side of the message, and can be in their own words to re-express their views and timely confirmation, to ensure that the other party has accurately understood the content of the delivery

(5) To fully understand the views of others, to allow them to express their views without interruption, to understand the obvious meaning of others at that time, and to be able to express the scattered meaning of others summed up

Second level

(1) A one-to-many communication through two or more steps, arguments and forms, and adjust their form and content as necessary to fit the overall level and interest of the object being communicated.

(2) Ability to effectively use gestures, eyes and other body language in communication to help them to better express

(3) Regular use of informal channels, such as holding gatherings to communicate with others or improve their relationship with others

(4) When expressing your opinion, always estimate the effect of a specific action and detail on the other person's mind, and anticipate and prepare to respond to other people's possible reactions.

(5) Be able to understand other people's feelings, intonation, facial expressions, etc. not directly expressed by others

(6) Listen to the opinions of others and ask questions as necessary to obtain more in-depth information.

Three levels

(1) able to communicate with all levels of objects on complex and sensitive issues through at least two steps, arguments and forms, and each form, required steps and arguments are adapted to the specific circumstances of the person to whom the communication is made

(2) To enable others to understand and agree with their implicit expression or indirect expression of information

(3) Be able to grasp the ambiguous meaning that others have not expressed openly or express, and fully comprehend the information that the other person wishes to express.

(4) design and establish a variety of effective communication channels, including upstream or downstream, and ensure its smooth operation

Level Four

(1) According to the different communication objects, the need to communicate information screening, through selective disclosure or confidentiality of specific messages to produce the desired impact

(2) Skilled use of various appropriate arguments, take the necessary steps and forms, on a variety of complex sensitive issues and all levels of the object to communicate

(3) Skillfully use a third party or expert to express your meaning

(4) Establish a formal two-way communication system in the company and supervise its operation effect.

7. Resilience

Level

(1) Be aware of changes in the objective environment and be prepared for these changes. In the face of change more calm, did not show obvious not adapt

(2) To make necessary adjustments to their work procedures or methods to ensure that the assigned work is completed according to the established standards for the change of the environment.

(3) Recognize the obstacles that arise during the adjustment process and can overcome them by seeking help from superiors or interested parties

Second level

(1) Be able to interact with a wide variety of people and be able to work normally with them

(2) Have a good understanding of the changes in the objective environment and can confirm the positive or negative impact of the change on the individual or the team

(3) In order to complete the assigned tasks or achieve the established goals, according to the changes in the objective environment, timely to their own and the entire team of work processes, methods and resource allocation to make effective adjustments

(4) Identify problems in the adjustment process, and can work with subordinates or relevant personnel to take effective action to solve these problems, or reduce the harm, shorten the impact of time resilience

Three levels

(1) A comprehensive understanding of the impact on employees, processes and technologies due to environmental changes

(2) Be able to recognize the market opportunities that the objective environment changes bring to the team or the company, and make suggestions on how to use the opportunity

(3) Guide subordinates to formulate effective adjustment plan, and can take necessary action, reasonable deployment of resources to support the implementation of the adjustment plan

(4) To be fully aware of the underlying causes of the change, to take early action to reduce the likelihood of adverse changes, or to minimize its negative impact

Level Four

(1) Be able to understand the root cause of the change, and guide the subordinates to make the necessary amendments to the company's strategic planning, resource allocation and action plan in time to ensure the normal operation and healthy development of the whole company.

(2) Be able to foresee what may happen in the short and medium term, when formulating the company's overall strategic plan, by taking effective measures to avoid possible problems or minimizing their negative impacts.

(3) Accurately grasp the change of the objective environment for the company to bring market opportunities, purposeful, planned to take action, the disadvantage to the advantage

(4) Ability to analyze, judge, and act on uncertainties

8. Personnel development

Level

(1) Have a clear personal stage development goals, and can take the necessary actions to achieve this goal

(2) To participate in the training provided by the company on time and actively.

(3) can continuously improve their business level in the daily work, or master the new skills, to achieve the edge of the dry learning

(4) To welcome other colleagues to provide feedback on their performance, and to take corresponding improvement measures

Second level

(1) Set clear goals for individual career development, and pursue the realization of this goal in the context of the company's business needs

(2) Seeking and utilizing continuous learning opportunities in the areas of professional knowledge and personal improvement

(3) Proactively seek feedback from superiors on their performance and take corrective action accordingly.

(4) Conduct detailed and patient guidance or demonstrations to enable others to master the specific methods, steps and reasons behind the completion of a task

(5) Give timely feedback and improvement suggestions to other people's work performance, provide specific support and help for subordinates ' work.

(6) From the perspective of promoting learning and growth, arranging targeted work assignments, training programs or other practical opportunities for others to develop

Three levels

(1) Design the development plan of individual career and strike a balance with the company's business needs

(2) to seek and make full use of the opportunity to continue learning, as far as possible to apply the knowledge and skills learned in the real work life

(3) Proactively and continuously collect feedback from others on their work or other aspects through formal or informal channels and take corrective action in a timely manner.

(4) Provide an opportunity for others to proactively discover answers or solve problems instead of simply telling them the answers

(5) To give an objective and impartial assessment of the performance of others and to help others to recognize aspects that need to be maintained and improved

(6) To fully understand the characteristics of subordinates, to design effective training courses for specific situations to improve the staff's ability and quality

Level Four

(1) Being a role model for individual career development planning

(2) Create a working environment in the company that encourages employees to realize their full potential

(3) According to the company's strategic needs, determine the quality of staff requirements, guide the design of training programs, and supervise the implementation of the training plan

(4) To take into account the career development needs of employees in the formation of a team or assign work, to achieve "people do their best", to guide the achievement of individual career development goals of team members or related colleagues

(5) guiding the design and implementation of the company's career plan for employees

9. Team Work

Level

(1) Show respect for other team members, be sociable, and try to integrate yourself into the team

(2) Be a good team member while doing your own job and supporting the team's decisions through practical actions.

(3) To conduct informal discussions on the completion of the work and the team members, to present their own suggestions and reasons in the team decision-making, and to respect and agree with what the superior considers important and make decisions

(4) As a member of a team, keep informed of other Members about team activities, personal actions and important events, and share relevant information

(5) Recognize the different characteristics of team members and use it as an opportunity to access a variety of knowledge and information

Second level

(1) Build a small team based on work needs and create an open, inclusive and supportive atmosphere in the team to strengthen the collective centripetal force

(2) Demonstrate the desired behavior to the team members, and adopt various ways to improve the team's morale and improve the team's efficiency, to ensure that the team's task is completed team work level two (3) identify factors that hinder the achievement of team objectives and attempt to remove these barriers. To guide the work of other members, take a positive attitude towards the abilities and contributions of other team members and evaluate the team members in a positive tone

(4) Encourage team members to participate in discussions and participate in the team's decision, promote cooperation within the team

(5) The ability to use formal or informal communication channels and existing information systems, within the team to carry out knowledge and information exchange and sharing

Three levels

(1) According to the company's strategic objectives to determine the goal, size and responsibility of team building

(2) To ensure that the ability and knowledge of team members complement each other, not only to take care of the individual development of employees, but also to achieve the goals of the team

(3) To ensure that the needs of the team are met, for the team to obtain the various resources needed, such as human, financial, material or related information, etc.

(4) Enable team members to accept the mission and goals, arrangements and decisions they have set for the team, and take practical action

(5) Resolve conflicts in the team, maintain and strengthen the team's reputation

(6) Improve the overall performance of the team through appropriate competition within the team

Level Four

(1) have a true personal charisma and leadership temperament, can point to the company or team exciting development direction and goals, so that everyone full of enthusiasm and hope, willing to strive for the goals of the team

(2) Effective application of specific knowledge of group members and group operation mechanisms to guide a group to act according to its own ideas

(3) Purposefully create interdependent teams to achieve the overall business objectives of the company, allocate resources reasonably and effectively between teams, and strengthen teamwork between different goals and backgrounds

(4) Taking action to create an atmosphere of fair competition and sincere cooperation in the Organization

(5) through a variety of means, such as design team logo, to shape a healthy and excellent team image, so that it can be recognized or appreciated by the outside world or related organizations

10. Customer Orientation (including external and Internal customers)

Level

(1) Identify the customers in their work (including internal and external customers) and, if necessary, ask questions directly to the customer to understand the customer's needs or problems

(2) Recognize the importance of delivering the right message to the customer, asking the customer for inquiries, requests and complaints, providing accurate and complete answers to the customer under the guidance of the superior, making the customer aware of the project progress or the solution to the problem

(3) can be in the customer's numerous requirements in accordance with the importance of the solution; When you cannot immediately respond to customer inquiries and requests, can pass them to the most suitable to solve the problem, or find a solution as soon as possible, and then reply to the customer

(4) To maintain friendly and enthusiastic service attitude, pay attention to observe customer satisfaction with the service, and seek ways to improve customer satisfaction

(5) Understand the basic knowledge of important external customer's industry

(6) Respecting and keeping the secrets of the client

Second level

(1) Be able to independently and clearly understand the requirements of customers, and proactively provide customer service content, and other useful information and information

(2) solve problems quickly and timely, not shirk responsibility, not delay, even if not their own fault caused by the problem, but also can take immediate action to solve the problem for the customer, rather than the first to investigate the responsibility

(3) Grasp the theory of customer service, can put forward feasible suggestions on how to improve customer satisfaction

(4) to master the basic knowledge of the external customer's industry, and based on this to design targeted service content for customers

(5) Supervise the subordinates ' customer service work

Three levels

(1) on the basis of a thorough understanding of the customer's business, to help customers identify potential problems and confirm their real needs

(2) to be able to combine the real needs of customers and existing service projects or products to help customers design a service solution that meets their characteristics

(3) Understand the development trend of customer service, have a certain understanding of the tool and system of customer service in the market and its function

(4) To guide and supervise the department's customer service work

Level Four

(1) Proactively intervene in the customer's decision-making process, presenting their own insights and perspectives on customer needs, problems faced, potential opportunities, and possible actions to take

(2) According to their own views, combined with the actual needs of customers, and customers to work together to develop a complete solution to the problem

(3) The development trend of customer service has its own unique insight, fully understand the role of various customer service tools or systems, can choose the appropriate tools or systems to improve the company's customer satisfaction

(4) within the company to promote internal and external customer satisfaction as the core work atmosphere

(5) Set customer service objectives for the entire organization and implement the objectives in other relevant strategic plans of the company

The second part here, the information from the network collection, I hope to help you. Other articles you might be interested in:
Competency Model Consulting Tool (PART1)
Evolution of real-time measurement system of enterprise application performance
A few examples of cloud computing reference architectures
Smart Mobile Guide Solution Brief
Evolution of human resource management system

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Petter Liu
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Competency Model Consulting Tool (Part 2)