Install the open-source ITIL portal iTOP On Debian 7

Install the open-source ITIL portal iTOP On Debian 7

As an ITSM tool that fully supports ITIL processes, iTop has powerful ITSM functions. It is open-source, free, and easy to use. ITop (IT Operation Portal) is an open-source web application used for daily operations in the IT environment.

It is based on ITIL best practices and does not stick to any specific process. It is flexible and can adapt to informal and pragmatic processes or strictly follow ITIL processes. Its core is CMDB, that is, Configuration Management Data Base ). CMDB is the earliest part of iTop development, followed by the ticket process and other derivative processes. Its philosophy is that CMDB must be a business tool. The only way to ensure the accuracy and newest of CMDB is to use IT by IT teams (such as technical support agents and IT engineers) every day. In addition, the more CMDB is integrated with other IT tools (such as monitoring systems, reporting tools, and automated inventory), the more comprehensive the CMDB is.

I. Basic Environment
1. Install the basic package
Apt-get-y install unzip apache2-mpm-prefork php5-cli mysql-server-5.5 axel libapache2-mod-php5 php5-mysql php5-mcrypt php5-gd php5-ldap
 
2. Version
Cat/etc/debian_version
7.8
 
3. Kernel
Uname-r
3.2.0-4-amd64
 
Ii. Install itop
1. Download the package
Axel-n http://sourceforge.net/projects/itop/files/itop/2.2.0-beta/iTop-2.2.0-beta-2371.zip
 
2. Create a website directory
Mkdir-p/var/www/itop
 
3. decompress the package to the root directory of the website.
Unzip iTop-2.2.0-beta-2371.zip-d/var/www/itop
 
4. Check the installation requirements first.
Cat/var/www/itop/INSTALL
Prerequisites:
ITop requires
-A web server running PHP 5.2.0 or higher, with PCRE, SESSION, php-xml, mysql, iconv, simplexml, hash, json and soap support.
If you wish to use LDAP authentication, then LDAP support must be enabled in PHP.
-A connection to MySQL 5.0 or higher database
Web browser support:
ITop is developed using FireFox 3.x+ and tested with IE 8 +, Safari 5 + and Chrome.
Installation:
1. Unzip the distribution (be sure to unzip the subdirectories) and copy
Content of the "web" directory in your webserver s document root. If you
Don t have direct access to the web server s file system, put the files
In a directory on your local machine and transfer the content of
Directory on your web server using, for example, ftp.
2. Ensure that all the scripts have the appropriate owner (if PHP is running in
Safe mode, having some scripts with an owner different from the owner
Other scripts will be a problem ).
Check the access rights on the files/folders: the setup needs to have write
Access either to the whole directory where iTop is installed or to the following
Subdirectories (create them if needed)
-Conf
-Data
-Env-production
-Log
3. Open the main iTop directory in your web browser. iTop shoshould then display
The setup instructions on screen.
 
5. Authorization
Chown www-data.www-data itop/-R
 
6. install and configure http: // 10.1.10.117/itop/web/setup/index. php on the webpage.
 
7,

How to install Open-source ITIL portal iTOP on CentOS 7

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