New egg universal coupons: users cannot use them after obtaining them

In order to attract users and increase sales, many e-commerce websites occasionally offer electronic coupons. Consumers can get discounts after a certain amount of purchased goods. However, Ms. Shen was in a bad mood by The New egg net coupons these days.

A few days ago, xineg.com launched the "email exclusive time" activity. "The first 2000 users click to get one copy of the mysterious egg coupon." You can purchase any product on xineg.com and it is valid until January 1, February 29. Miss Shen participated in the xineg.com email activity on April 9, February 22. After clicking "Participate", she received two emails from the New egg in a few minutes. "She said that I got two egresses, one is an egg coupon with a full 499 yuan minus 20 yuan, and the other is an egg coupon with a full 999 yuan minus 50 yuan."

On the evening of the 27th, Miss Shen selected her mobile phone and placed an order on the New egg network. When she was ready to use the coupon, she received a complaint from the New egg website customer service.

On the morning of October 28, Miss Shen received a reply from the New egg customer service. The reason given by the other Party made her feel incredible. "The customer service staff on November 215 told me that I received a general coupon, this means that you cannot guarantee that you will be able to use the coupons." Ms. Shen said that since 2000 coupons are limited, why not bind an account? Why was it used by others when I got the coupon clearly? The reporter checked the webpage of the New egg network activity, which did not indicate that after many users use it, the coupons in the hands of other users will no longer be used.

Miss Shen was not satisfied with the explanation of the customer service staff and asked the customer service staff to report the problem to the upper-level supervisor. "But this 215 customer service staff refused me with a strong attitude, so it was so angry ."

Lawyer's opinion

The website shall fulfill its commitment

The coupon issued by the merchant itself is equivalent to the contract offer, and the offer takes effect when it is sent to the consumer. Generally, each electronic coupon has a corresponding number and is unique. Even the so-called general coupons should be described in detail in advance. Even for promotions, sellers should fulfill their commitments; otherwise, they will be unfair to consumers.

(Liu Chunquan, a lawyer from Shanghai panyang law firm, and an online consultant from this newspaper)