New media operations-the way customers communicate

In the new media operation, whether it is the project promotion or the platform operation, it is difficult to avoid the customer communication link, then what kind of posture should we use to communicate with the customer? No hurry, let's first look at how to communicate with customers, and then to explore the specific way you need to communicate with the customer.
Communication with customers include: telephone communication, communication, QQ communication and SMS communication and other ways, it is not difficult to see that this is a common social platform in our lives, the promotion of new media operations and customer service will generally use these social platforms.
New media operations in the promotion of telephone communication, the first phone call is the key, this relationship with the customer's follow-up communication, the first call to pay attention to politeness, at the same time to introduce the relevant content according to their own purposes, do a good job related records (customer intent, etc.), the time to 40 seconds for the upper limit, 40 seconds after the
The communication in the promotion of new media operations, first of all to develop a template related to the content, to ensure uniform information, if the other side has feedback, then follow-up communication, if the other party has no intention, then give up.
SMS communication in the promotion of new media operation, ibid.

New media operations-the way customers communicate