Beijing 44 Electric Dealer website Big Promotion must be in the industry and commerce record

Yesterday, the city Trade and Industry Bureau, the City Commerce Committee, Beijing Http://www.aliyun.com/zixun/aggregation/30480.html "> E-Commerce Association convened 44 E-commerce merchants, the request website to hold large-scale promotion not only to the industry and commerce to bring the record, There must also be a contingency handling programme. It is understood that online purchase complaints have accounted for more than half of the total number of complaints

Online shopping complaints surge nearly twice times

Before long the double "11", double "12", the electric dealer all Big dozen promotion card, afterwards but because after the sale, returns and so on the question caused many complaints. 12315 Consumer Complaints Center, this year has received online shopping complaints 25,649, accounting for 52.3% of total complaints, compared with the same period last year (8,962) increased by 1.86 times times.

Yesterday, the industry and Commerce, Business Committee, E-commerce Association convened 44 electric dealers, signed the "820.html" > Network retail Business promotion of customer service proposal ", including the commitment to repair, replacement, approval, the initiative to the consumer to issue consumer vouchers or documents, to ensure the authenticity of information, price accuracy, Do not make false promotion and other 8 commitments.

Big promotions have contingency plans

In particular, it is mentioned that the website implementation of large-scale promotions, shop celebrations should be submitted to the Industry and Commerce Department for the record, and must develop a comprehensive customer service emergency event management plan to prevent mass and vicious complaints occurred.

At the same time, online shopping business is the first responsibility of consumer complaints processing, must establish customer service information publicity, designated special person responsible for the coordination of 12315 transferred to the complaint. The customer's goods or service quality inquiries, 4 hours to respond to consumer complaints within the working hours of not more than 2 hours, non-working hours of the complaint response no more than 12 hours. Website Big promotion must be in the industry and commerce record