Research on the form of cross-sale (Cross-Selling) of electronic commerce
Source: Internet
Author: User
KeywordsCustomers Buy e-commerce those
1 Foreword
Each E-commerce site is the most concerned about how to turn visitors into customers, from the customer purse to earn Income, increase customer loyalty and so on. Regardless of the initial purchase or repeat purchase of customers, how to Recommending more suitable products to him according to the products of interest will help increase the conversion rate, so Leads to cross-selling business.
2 What is cross selling (Cross-Selling)?
In short, it is to sell the company B products to customers who are browsing or have purchased the company a products.
What are the
3 cross-selling forms? Competitive product (competing products)
The same type but brand different products, such as digital cameras, the main parameters are the same, the current product is Sony, recommended Nikon, canon, etc. for customer comparison.
Complementary products (that is, recommended collocation, complementary product)
And the current product is not competitive, is not necessarily the same brand, but with a complementary nature, if the customer together Buying will give the current product a greater value. More suitable for the garment industry, such as browsing or buying tops, Recommended matching pants, shoes, bags and so on. 2ecommerce.cn
Series (accessibility products)
The same brand of other similar products, such as you are looking at http://www.aliyun.com/zixun/aggregation/13382.html ">sony S700, the system will t33/f828/t30 and so on to show you, For those customers who are loyal to the Sony brand, you can see the brand and the similar products.
Accessories (Accessory products)
This product is associated with accessories, such as you are browsing a mobile phone, will be optional warranty service, Bluetooth earplugs, High-capacity memory cards and other recommended to you, often attract customers to buy more.
purchased this product also purchased (Also Buy)
Using the customer's herd mentality to recommend, they may think, since others have made such a purchase decision, That represents the two products bought together there is a good place.
Prices Errors Products
Some customers buy things in a tighter budget, but not in a demanding brand. This time, the recommended price Similar products (pay attention to the choice of parameters similar to different brand products) to customers, customers can compare, and ultimately Purchase decision.
4 Benefits of Cross-selling (Cross-Selling): Increasing sales
by cross-selling for new/old customers to recommend more suitable products, help to more accurately tap the customer's shopping needs, and ultimately Reach sales.
Improve customer loyalty
Through a number of related sales of the way, so that new customers buy more, old customers produce duplicate purchase. After research, on the website has Customers who repeat the purchase will be more loyal. Moreover, the recommendation of a product to the old customers to reach the sale cost of the transaction than to open up new The cost of the customer is much lower.
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