The power merchant robs a person customer service one month to increase 250,000

Absrtact: November 11 has become the most exciting promotional day for E-commerce sites, many electric dealers in the active planning and preparation for the upcoming consumer carnival and momentum. Day Cat Mall combined with 48 electric dealers, stocking 2 billion yuan against the double 11. According to the reporter, including number 1th

November 11 has become the most exciting promotional day E-commerce website, many electric dealers in the active planning and preparation for the upcoming "Consumer Carnival" and the momentum. Day Cat Mall combined with 48 electric dealers, stock 2 billion yuan against the "double 11".

According to the reporter understand, including no. 1th Shop, Yintai department stores, new egg nets and other 48 domestic well-known companies to fight for the "double 11" stocking value up to 2 billion yuan, discounts will be from 30 percent to 50 percent. The 48 companies on the day of the November 11, the Generals Net and Cat Mall shop through to take a unified discount for promotion.

Because last year "double 11" preparation is insufficient, in the operation, the shop design, the customer service and so on has many problems, the Yintai department store started the preparation two months earlier this year. Silver Thai Network CEO Liao Bin told reporters, "customer service staff to cloak growth of four or five times times, in the stocking volume, this year, dedicated to the consumer prepared a value of 40 million yuan luxury." "Xian Net Mall Business Department head Zhang Jibin also said," This year's stock is 10 times times more than last year. ”

Related news

The power merchant robs a person customer service one month to increase 250,000

Morning News (reporter ms) from the electric business to look forward to the promotional festival "double 11" only 20 days, the major electrical companies in addition to busy stocking, but also against the clock to "Rob" people. According to the data provided by Alibaba, Taobao's number of child accounts has increased sharply by more than 250,000 in the last one months. If you have a single account per person, the equivalent of the major electric dealers in the last one months to increase at least 250,000 customer service staff.

It is understood that each electrical appliance business will correspond to a master account, shopping guide sales, service commissioners, distributors, Packer, finance, procurement, IT managers, etc. through the child account to provide customer service. Liu Yan, the flagship store of cat's clothing, told reporters that it has now added 100 customer service, created 100 sub accounts, mainly for pre-sales consulting and return Exchange processing, is currently non-stop to the customer service training.

In addition, the day Cat Mall spent nearly 30 million yuan to create the Cat 400 new service response system has been officially online recently, customer service lines increased to more than 550 people, "double 11" period will increase to 800 people.