C remote diagnosis solution reduces computer downtime

In the complex IT systems of enterprises, the crash of employees' office PCS should be one of the biggest headaches for IT departments of large enterprises.

Users who have installed too many programs, virus attacks, and accumulated work documents consume a lot of resources, they will feel that their office machines have various problems until they cannot work. At this time, employees either try to solve the problem on their own or ask for help from the IT department. What is more sudden and destructive is the complete collapse of the system. At this time, the IT department had to dispatch staff for several hours to solve the Software Problem of the employee's PC, while the employee could not continue to work because there was no office PC.

At the same time, various hardware problems in the PC are even more difficult to prevent. Hardware faults are usually complicated and difficult to determine. Employees often call the IT department, and then the IT department needs to send dedicated technical personnel to the location of the faulty machine, diagnose the problem. Sometimes, the technician had to go back and forth between the IT department and the faulty machine repeatedly to identify the faulty part.

In the case of software updates and security patch upgrades, if some systems fail to be patched in time or cannot be remotely repaired, the security risks of the system are greatly increased. As these tasks often cause a lot of inconvenience to users, some users will refuse to install key patches or system updates, further intensifying this problem. The result is that on-site maintenance costs are expensive and time-consuming for systems that cannot be located, diagnosed, repaired, or repaired in the disconnected state.

Remote diagnosis and maintenance are an important means to solve the above problems. Remote Diagnosis industry research shows that in general enterprises, on-site and service center repairs only account for 20% of the total number of computer repairs, but will consume 80% of the budget. In fact, the cost of on-site maintenance is 7 times that of remote maintenance.

One of the main IT challenges for managing and maintaining desktops is that IT relies on software agents installed on client computers for remote management. Currently, to enable the software agent to function, the computer must start up, the operating system must start and run properly, and the agent cannot be tampered with or deleted.

 

PC remote diagnosis Solution

 

 

Through hardware-based remote diagnostics, StarNet, softlink technology, and computers powered by Intel borui technology, support remote communication, management, and security measures.

Computers using Intel burrui technology can automatically update hardware asset information and store it in non-volatile memory. StarNet uses this non-volatile memory to store a unique identifier (ID) of a computer ). With this feature, IT technicians can obtain hardware asset information at any time, such as the manufacturer and model, BIOS information, and System ID.

When StarNet is used on a computer using Intel burrui technology, this critical information will remain available even if there is a hardware fault or the operating system is unavailable, technicians can still use StarNet to remotely diagnose and repair the system.

StarNet has a built-in software-based timer to check whether a software agent exists in the operating system. Because Intel's borui technology timer is based on hardware, unlike the polling mechanism of the software timer, technicians do not have to wait and confirm the missing information to know where potential problems may exist.

When StarNet is used on a computer using Intel burrui technology, IT technicians can enable remote boot safely. At the beginning of the update cycle, technicians can push updates to each computer even if the personal computer is shut down. Once the maintenance is complete, the technician can remotely shut down again and return the status of the computer when the user leaves.

Comprehensive PC monitoring Solution

HP Client Manager Software (CMS) can be used to remotely diagnose the following features.

Hardware Health Monitoring: CMS provides health monitoring for devices such as chassis electromagnetic lock status and changes (for dc7700), battery, hard disk, memory, CPU, and display. The client will send an alarm to the management console for the above changes to the number and model of mobile parts. The management console can send corresponding warning emails to the configured email in a timely manner.

Hardware Fault Diagnosis: the default hardware diagnosis is performed as planned. It provides detailed diagnostic information for devices such as memory, hard disk, Modem, port, keyboard, mouse, Nic, and battery.

BIOS update: similar to driver updates, the BIOS of the HP Client Manager Software can also be automatically updated remotely. It also provides clients that have successfully installed the new BIOS and clients that have not successfully installed the new BIOS.

Remote modification settings: You can usually start the computer and press F10 to modify BIOS options, such as Storage Option or Boot Order. Using HP Client Manager Software, you can not only remotely modify the preceding options for multiple clients, but also remotely modify the BIOS Administrator Password and Power-ON Password. At the same time, the integrated software management can deploy the operating system on bare metal basis and remotely control it for software maintenance and other operations.