Implementation Gap-five critical defects of traditional Consulting
1. Define the scheme based on the opinions of the consultants
The consulting solution is defined based on the work that the consultants will do and the products they will deliver, rather than the specific benefits they will achieve.
2. The scope of the solution ignores the customer's wishes.
The scope of the solution is mainly determined by the topic to be studied or the problem to be solved, and the customer's willingness to change is seldom considered.
3. Exaggerated Solutions
The project aims to complete a large solution, rather than achieving a gradual expansion of success.
4. Play the ball back and forth
The solution requires a clear division of responsibility between the customer and the consultant, and there is almost no partner between them
5. Intensive Use of consultants
The solution promotes intensive use of consultants rather than leverage.
Efficient consultation:
1. Each solution is defined based on customer benefits.
An efficient solution is defined by measurable customer benefits, which are achieved by the customer and the consultant.
2. The project design aims to cooperate with the customer's motivation and Ability
The key to ensuring success is that the customer and the consultant can prepare as early as possible for the customer's organization and assess the changes they are willing to implement.
3. Divide large schemes into sub-schemes with short cycles
The faster a solution is completed, the more likely it will produce the expected benefits.
4. Establish a partnership between the customer and the consultant
Once a consulting solution is designed to achieve some predetermined and measurable improvements in a relatively short period of time, the shift from traditional consulting to shirking responsibility disappears because they are no longer effective.
5. Consultation information on leverage
The consulting solution aims to achieve short-lived, measurable benefits with the active participation of the customer. Naturally, it takes much less time to consult with traditional labor-intensive solutions.