One, not connected to the computer problem analysis
1. Samsung mobile phones are not connected to the computer may be related to the system's Windows Media Player player, this is the system by default, let's see if it was removed or Windows Media Player version less than Windows Media Player11 Oh.
2. The computer does not install the mobile phone driver we can try to download the official Kies Software installation and then connect to the computer, if already installed Kies software we can disconnect the phone and the computer, and then try "Reload device driver", Reload drive attempt.
3. There may be a problem with the USB interface of the computer, we will try to replace the other USB interface.
4. It is possible that the computer anti-virus software false report, we can shut it down or shut down the firewall to deal with.
5. It may be related to the computer system compatibility program, you can also change other computer to try to connect.
Two, Samsung mobile phone to connect the normal method of computer
1. Install a mobile phone assistant in the computer, we recommend to use Samsung official Kies software, also can use the domestic 91 assistant or 360 handset assistant all can.
1. Now we connect the phone to the computer, and then the computer will see an automatic Play dialog box, we click on the pop-up "open the device to view the file"
2. If it does not pop up, we click on the desktop "computer" here to see that there is a "Galaxy S5" letter that we click on it to enter.
3. Access to the Galaxy S5 interface will see a "Phone" folder (this is the folder is not an Apple phone).
4. After entering, you will see the contents of the Galaxy S5 mobile phone.