1. Download and install the Samsung Kies software.
If the Samsung Kies software is not installed on your computer, the connection may fail due to the lack of a mobile phone driver. Click here to download and install the Samsung Kies synchronization software.
2. Connect your mobile phone to your computer (take windows 7 as an example ).
1. Connect your phone to your computer using a data cable.
2. after the connection is successful, a mobile device drive letter will pop up on the desktop, and you can click "open device to view files" with the left mouse button (if not displayed, you can enter "computer, find the drive letter of the mobile phone, and double-click it ).
If you still cannot connect to your computer after the preceding operations, follow these steps:
1. Check whether Windows Media Player is installed on your computer and whether the Windows Media Player version on your computer is
If the version is earlier than 11, we recommend that you download the latest software version.
2. Change the USB interface of the computer. We recommend that you use the USB port behind the host for the desktop.
3. Disable anti-virus software or firewall on your computer.
4. It may be related to the computer system compatibility program, or you can try to connect to another computer.