It o & M management to achieve transparent enterprise management is the key

Speaking of the transparency of enterprise internal management, this is the first step to establish a modern enterprise system. Transparent management is implemented in the internal operation of the enterprise, so that all employees can understand the entire process of business management and become active participants and real managers, which not only brings efficiency and efficiency to the enterprise, it also plays an important role in establishing the corporate image and preventing major business decision-making mistakes.

Taking the IT department we are familiar with as an internal support department for business services, IT personnel can be found for all IT-related events within the company. Although the IT department has been fighting for fire all day long, IT has not been well evaluated, and business departments often complain. The reason for this situation is that the two departments do not understand each other's work and processes, resulting in smooth communication between the two parties,

More transparent it o & M management

At present, IT and business bundling is getting closer and closer. This is a good thing in itself, but the improvement in this position also means that IT has to take greater responsibility: the IT department must ensure the stable operation of the business at all times and cannot interrupt the business due to IT faults. Staff in the business department do not care about how much hardware and software the IT department has purchased and how the IT infrastructure works. They only care about the security and availability of the business.

For example, if the IT supervisor reports a bunch of boring data to prove that the performance of various IT systems is good, however, the business department shows that the personnel of a foreign subsidiary cannot log on to the CRM system normally, and the company leaders will think that the work of the IT department is not good enough.

As a service department, there is a notable characteristic that there is no accident at ordinary times. Other departments seldom pay attention to the performance of the IT department. However, once a fault occurs, IT department's work is ineffective.

The effective solution to this problem is the transparent IT management, which provides the same management language for the IT department and the business department, so as to avoid "talking to the duck" between the two sides. Let the business department understand the data reports of the IT department, understand the explanations of IT personnel, and simplify, visualize, and make the complex things transparent.

How to make management transparent

IT management transparency can be understood from two perspectives. One is the transparent management of IT infrastructure by IT management personnel, which presents and manages some IT resources that are invisible and invisible in a clear and intuitive manner, in this way, the management personnel can accurately grasp the current situation of the IT system, discover the threat before the problem occurs, and take appropriate measures.

The second is to make it Service Management transparent. Only when service management is transparent can the enterprise's IT Management Department be better integrated with the business department to ensure that the IT Management Department provides high-quality services for the business department. These two aspects are not completely independent. IT transparent O & M management is the foundation. Only by implementing transparent management of IT infrastructure can we build a transparent enterprise IT service management platform on this basis.

To build a transparent IT service platform and improve the service level of the IT department, the key is that the IT department and the business department can communicate smoothly and understand each other's work.

To achieve the above two points, an intelligent management platform is required. The management platform can open the black box of IT infrastructure and use some graphical and simplified charts to outline the internal running status of various IT resources. For business departments, this management platform can build a clear business architecture, establish a business service model, and clearly describe the relationship between business and IT and the key objectives of IT services. The Business Service view that is consistent with the management mode, and combines the relevant business indicators and technical management indicators to visually display the business service operations in a hierarchical and graphical manner, it helps all business-related personnel within the company understand the operational status and mechanism of the business. The service view is used to track the performance and availability of IT components that support business applications, so that IT infrastructure can better support and respond to business. enterprises can adjust IT services according to their business objectives, to ensure that IT can support business goals and directly generate business value.

In the past, traditional IT tools and processes were focused on technology, rather than business objectives and management efficiency. Nowadays, with the increasing degree of IT and business closeness, the level of IT services within an enterprise directly affects the development of core business. Transparent IT management is crucial.