Mercury Cat computer machine can not dial success, how to do?

applicable problem: after the light cat setup, the computer failed to dial.

Solutions

Computer to dial before dialing, you need to set up a light cat registration, set the method please click the Reference document . If you have already set up a light cat, follow these methods:

Observe that the light on the PON device is normal, and normally the power and pon lights of the PON device are always on, and the Los Lights (red) are off. The Los lights did not go out. Indicates that the optical fiber line is faulty, please check the fiber interface is loose, or contact the operator to check whether the fiber line is normal and is the Epon/gpon line.

Light Cat Settings

1 , authentication issues

If the PON light is not always lit, it means that the PON device is not registered successfully. Suggest that the operator has other authentication means, the common authentication method has MAC address authentication, loid authentication, SN code authentication (GPON) and so on, then refer to the corresponding product detailed configuration guide to set.

2 ,VLAN settings

If the PON light is always on, but the computer still fails to dial successfully, it may be related to local VLAN settings, and you need to set a specific VLAN ID to dial successfully (this step is only applicable to me610/mg610). It is recommended to consult a broadband operator and record relevant information to contact online customer service or 400-8810-500 for technical support.

Common dialing error code reasons and solutions:

Error code	Problem reason	Solving method
651/678 (Server not responding)	1, no certification success; 2, the VLAN is not set;	Solutions can be referred to < loid Certification not successful how to do ? >
691 (Account password Error)	1, user name or password input error; 2, the VLAN value is not correct;	1, check the broadband user name and password whether there is a problem. Operators can be contacted to check or modify password attempts. 2, if you determine the correct user name password in case the dialing error is also 691, then troubleshoot the VLAN problem: For me610/mg610 Direct VLAN detection can be. There are more than one business that needs to be dialed on the general line, such as IPTV business, internet business, they use VLAN to differentiate and isolate, so when dialing with the wrong VLAN, it may also dial error 691. You can try enabling the VLAN value test individually.
619 (Unable to connect to the specified server, the port used for this connection is closed)	Because the last connection error, and the time is too short to redial, causing the server to user name and password too late to respond.	The recommended interval is 1-2 minutes before retrying.
718 (The remote computer timed out without responding and disconnected when authenticating the user name)	Local broadband server failure (possibly due to a local radius, an access server failure).	Please wait for some time before dialing, if still not, contact the service provider.
769	computer's network connection device has a problem.	My Computer  >>  Control Panel  >>  Network connection to see if the local area connection is in a disabled state, if it is , double-click   Local Area Connection to enable it. If you cannot find local Area connection, reinstall the NIC driver.