Often crashes may be hardware and software conflicts, viruses, etc. caused by
1, the first shutdown and cut off the power, unplug external equipment (such as: U disk, printer, etc.), keyboard, mouse, monitor except
2, recommended to operate experienced friends and relatives, in the case of power off to remove their own installed parts (such as: memory, graphics, etc.)
3, the computer set to clean boot mode and overall antivirus
How to get into the clean boot mode
What is a clean boot?
Starting Windows by using a minimal set of drivers and startup programs is called a
clean boot . When you start your computer with a clean boot process, Microsoft windows loads only the basic devices and services at startup.
Considerations for Clean Startup:
Some features may be temporarily lost after you perform a clean boot. These features are restored when you start your computer in the normal way. However, you may receive the original error message or you may experience the original behavior.
The following is a screenshot of the operating system's clean boot step:
1, hold down the Windows logo key () Do not let go click "
R" button, open the running window, the following figure:
2, enter "
msconfig" in the text box, and then press ENTER to start the System Configuration Utility
If you are prompted for an administrator password or confirmation, type the password or click Continue to the following figure:
3, on the
General tab, click Selective
startup , and under
Selective Startup , click to clear the
load Startup items check box. The following figure:
4, click the
Services tab, click to select the
hide all Microsoft services check box, and then click
Disable all , as shown in the following figure:
5, click the "
Start " tab, and then click "
Disable all " and OK, the following figure:
6, click "
reboot".
Note: Please save and close all programs before restarting and restart your computer to see the effect. Open the MSR client after booting to the desktop and click "
Call Expert "
7. Re-Login to Windows
A. If prompted, please log in to Windows.
B. When you receive the following message, click to select the
do not show this information at Windows startup or start System Configuration Utility check box, and then click
OK .
After the computer starts, test to see if the problem still occurs.
Killing virus need your computer to install anti-virus software, the following with Microsoft Official antivirus software MSE for you to explain
1,
to the Microsoft website to download anti-virus software .
Select the corresponding operating system, click "
Download Now " to save to the desktop, as shown below:
2, run the download installation package, the following figure:
3, click "
Next ", "
I accept ", "
Add Customer Experience Improvement Program ", "
next ", "
next ", installation, the following figure:
Note: If you detect the need to uninstall other anti-virus software, we recommend that you use MSE or now installed anti-virus software, do not repeat installation.
4, after the installation is completed will automatically download updates, a little wait can be, the following figure:
5, according to your needs to select scanning options, and then click on "
scan immediately ", if you use other anti-virus software, click similar to "
start scanning ", "
immediately scan " The words of the button, the following figure:
6, Scan completed if there is a virus prompts, according to your situation to choose the way to execute. The following figure:
