1. CTRL + ALT + DEL Task Manager Mode 2. click the mouse on the desktop, press Alt + f43 on the keyboard, and add the shutdown item again in the Start menu. You can use the Windows optimization master. You can also manually: Group Policy console gpedit. MSC → user configuration → manage template → taskbar and Start Menu → Delete and organize access shutdown command → select Disabled. 4. You can right-click the shutdown command to shut down the instance at any time. 5. If none of the above can be used, it should be a virus. You can force shutdown. After windows is enabled for security, the user can be disabled, except for administrator users, or remote connections. Try again as described in the third item. And find a better anti-virus solution.ProgramIf I do not recommend a Kaspersky 6.0Http://www.greendown.cn/soft/983.htmlThe registration code: D9AT4-JPRW7-FBX1F-SK7U9