When you open a Word document in your computer, select how you want the encoding to be readable for the document to resolve

1, open Word2016, click "Blank Document";

2, in the open Word document, click on the upper left corner of the "file";

3, then click on the left side of the "option";

4, click to switch to the "Advanced" tab;

5, in the right window to find the "Edit Options" column under the "Use of smart paragraph selection" option, and uncheck it, click OK.

When you open a Word document in your computer, you are prompted to choose the encoding that makes the document readable, which you can solve by using the methods in this tutorial.