A few sales knowledge that the stationmaster needs to understand to the customer

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There is such a word, life everyone is a salesman, just sell things different. At the very least, each of us is selling ourselves to others at all times in order to expect recognition from others. Back to the narrow sense of the sale of the world, perhaps we are a lot of stationmaster are to do the technical origin, confidently said, I do not know how to sell, I only know how to achieve. However, in reality, such words are not right oh, as a Web site's head, the site is responsible for the whole, how can you say that do not understand the sale does not matter, not to mention, some small sites are not a few people, a lot of webmaster is nothing to pro. Here to sum up some webmaster to pay attention to some sales skills, for everyone's reference, hope to give you some help.

Sales of products in essence is the service

We usually understand that the sales staff are very able to say, gushing, eloquent, a lot of nonsense, foam splash, and frankly his product is this thing only because of heaven, only for you to fall in the world. Yes, sales, is to make people feel that your things are good, so, can say is necessary. So our webmaster are suppressed, I was learning technology, where there is so good eloquence ah, I can not do sales. So what I'm going to tell you here is that the most important quality of selling is listening, not telling. Don't ask for your debate to win your target customers, so he buys your product. Because the essence of sales is the demand of the customers you sell. It's not because of how good your things are, so the customer buys them to recognize you, but because your product satisfies a customer's needs, he is willing to pay for your product. So understand this, we understand that in sales, first of all, we are to understand the needs of customers, what exactly he wants us to provide products or services, so, listen to become the necessary and most important quality, before we know the real needs of the target customers, try to make customers speak, Play your website indomitable spirit, through continuous excavation, guidance and understanding to understand what our potential customers need, and we have to do in what way to meet it. Only understand their needs, play webmaster Intelligence, tell him, in fact, you want very simple, I can help you.

Second, always stand on the same side with customers

The market has popular such a word, "one, customers are always right; second, if not, please refer to the first article." If we understand that the essence of sales is to meet customer needs, if we understand that the way we sell is not a debate, but to help customers achieve demand satisfaction, we naturally understand this point, we have to always stand on the same side with customers. We and customers are partners, we and customers are friends, we and customers are comrades, we face them together with a difficult problem, we play our intelligence to help customers to solve difficulties. Therefore, do not question the customer's questions, from different angles to think how to make them satisfied with it. More importantly, let our customers feel this. Even when the customer says we need to deny the point of view, we do not have a positive answer, perceptual avoidance, such as using "I think this will be better ..." These statements will ease the contradictions between us and customers, so that customers feel you and he is on the same starting line. Do not think the customer is very troublesome, always put forward strange questions, always in question, remember, the more difficult customers, the more purchasing power. Constantly strengthen your professional, and this is our webmaster's forte, let him feel that you are his glory, and you become a friend is an honor, and your cooperation will be his No to the disadvantage, not your time, this is the beginning of your success.

Third, pay attention to the maintenance of old customers

Never too looking forward to new customers will give you a very large single, so in our website development, webmaster should remember, compared to the continuous development of new customers, for the maintenance of the old customers more important. Of course, in fact, there is a mature industry to stabilize customers more important, and high-speed development of the industry to develop new customers more important. Because this is specifically for the webmaster, so, I think, for the webmaster, the maintenance of old customers will be more important. After all. The webmaster is not an ordinary salesman. So how to maintain the old customers, not that you want to maintain he is willing to maintain with you. In fact, it is a good relationship with customers. This is not only said to eat a few meals, send some gifts everyone relationship is good. First of all, is to really let the customer think you care about her, care about her needs, small place to see the truth. For example, to send a blessing on a day that is important to him, or a small symbolic gift ah, will allow customers to cherish and attach importance to, and secondly, in the process of cooperation, there will be a difference between customers and some views, or some services and products do not meet customer expectations, we need timely and properly resolved, Let the customer trust me a growing, this point as a webmaster to pay particular attention to, customer demand is always the biggest, the most urgent things; again, with the interests of customers to share, customers have money to earn, we can make money, so, appropriate to share with the interests of customers, then, your cooperative relationship will continue to strengthen, until inseparable.

Iv. Communication into persuasion

In fact, we have mentioned this in the 1th. But the more important thing here is to do with the customer in the communication channels. When developing new customers, we should use good communication to understand the needs of the target customers, we should use good communication to let the target customer understand me can help you to customer service your difficulties or to achieve your needs, so that the target customers into our customers; in maintaining the old customer is, We need to use good communication to make the customer understand that the contradiction between us comes from the objective reason, rather than we can not reach the technology, we have to use good communication to let customers understand, out of the problem we will use what method to solve, to circumvent; we should use good communication to let customers believe that we are his best partner. All of them are for the win. Not to persuade customers to use our products, not to persuade customers to forgive the fault, not to persuade customers to luck and our cooperation. Everything is built on the premise of communication.

The above four points, is the sales of the four most basic principle, he is not really as a salesman needs to master the sales techniques, do not need extraordinary eloquence, do not need a wide range of contacts, do not require profound knowledge. But as a webmaster, a site of the total responsibility of the height must understand a few sales common sense, only to understand these, you can lead your team, so that your site continues to grow, and constantly have more customers. This article is from the Www.jmnet1.com store webmaster editor, the first published in A5 website, such as in case of reprint please keep the link, thank you.