Do stand as a person learn to build the loyalty of users

In my opinion, there are three kinds of people who have difficulty making friends. The first kind of person who is strict with himself and more strict with his friends. The second kind of person is too lofty. The third, too utilitarian person. On the contrary, only those who are sloppy, humble people, willing to pay for their friends unconditionally, can make a real friend.

If the site is compared to adults, it is not this truth? More than 80% of the http://www.aliyun.com/zixun/aggregation/8331.html "> website users, are the first time visitors." How to make new users hit? Willing to make friends with the website? The following eight specific requirements are summarized:

First, do not open the Web site for more than 8 seconds. Do not deliberately test the patience of customers, even if more than a second waiting, may let a lot of customers away from you.

Second, the website's column naming can be interesting, but not abstruse. Do not think of the smart name of some of the unintelligible columns, so that customers tentatively open, and found not the content they need, disappointment and frustration.

Third, the level of the site to shallow, navigation to facilitate. Do not test the customer's eyesight, the column hidden in a very deep level, so that customers like digging treasure. Once the customer finds that they have clicked on a number of times or can't find what they want, they leave because of frustration.

To allow customers to make mistakes. Give the customer fill out the form to have a clear hint, once the customer fills in the error, also do not let the customer fill out once, but to be friendly to tell the customer where needs to be corrected. Never use the word "warning" to remind customers that it will scare them away.

Don't show off to the customers. Some sites with Ajax, Flash and other technologies, for fear of customers do not know like, special effects used too much, but hindered the customer's browsing. For example, some Web site animation menu function is too "sensitive", the mouse moved, the menu will automatically appear, a little bit, the menu is gone. Every time I click on the columns are nervous, dare not disturb the mouse, afraid of the menu run away.

Don't be too quick. Although we hope that every user who visits the website can become a customer, but even if some users are not our target customers, we should be friendly. Some sites are afraid of competitors plagiarism, all the product columns are set to only members can browse, and even limit IP. Although there is no wrong protection awareness, but too utilitarian, will also lose a lot of prospective customers.

Listen to the customers ' opinions more. Set the message board in a place where the customer can easily find it, and if the customer has any comments, it is easy to send to you (do not design a very complex form to scare off customers), and you receive the customer advice, but also sincere to thank the customer.

Eight, don't be too "professional". In the website's Help guide, the prompt language, uses some colloquial, the popular phrase more. Let the customer feel cordial, but don't let the customer feel abstruse difficult to understand.

Finally, do the site will be the same as the site as a person operating, pay attention to integrity and responsibility, do "care", really consider the user's feelings, in order to make users love the site in order to achieve success.