How to build the station to optimize the difficult customers and let them continue to consume

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Website construction and optimization company, in the case of business, the most difficult customers. such as the author of a small web site construction company, one months of a single extremely limited, if met a few difficult customers, this month is often less than surplus. This article combines my own case in the work process, said how to deal with difficult customers, and let it continue to spend.

First, the construction station formidable customer

Website construction most bogey two kinds of customers, one is hesitant, one is fastidious. If this customer is still skinflint, I suggest you hurriedly give up this list, to stay out of self-preservation.

1, hesitant type

This kind of customer, often on the website layout and function only a general and vague concept. If the author has contacted a car parking lock customers, their customers say they just do a very simple marketing-oriented site can be. To be a salesman and the customer talk about the site function and layout, the customer repeatedly stressed the marketing-type, marketing-type, as long as the marketing type can be done. Then to the author side of the Web page designers and artists do a good job home page and internal pages, customers feel that the site's marketing is not enough, and then said the site as a whole black tone is too depressed, the proposed blue tone. When this is changed to blue, it is not enough atmosphere to change to a red hue. When this is changed to red, but also too publicity, not calm and restrained.

After many rounds of communication and discussion, the author is exhausted, had to let the client put it in the ideal site outlined, and as far as possible final, as far as possible, the site to do as little change, this website is bumpy ke do out.

2, fastidious type

This kind of customer, is the Changsha website construction company often encounters, I believe peers also so. In fact, it is acceptable for customers to be normal and not exceed the usual recommendations and requirements. Many web site construction is not downwind, customers have their own unique view of the site, website construction companies should listen to their views, and put forward some reasonable and professional views.

However, the customer is too tangled with very small details, and often in the telephone and QQ broken read, it greatly interferes with the progress of the site construction and efficiency. such as the author of an education company customers, in the site construction and acceptance of a day after the customer suddenly requested a large-scale revision of the site, including the home style of a wide range of adjustments, add registration system, channel page integration and so on. The author patiently said that we provide free maintenance of the site, and did not include a large-scale revision of the site, if the site to be revised, you need to pay a fee, and this site has been over the maintenance period. The customer thinks, you help it constructs the website outside, also has the duty often to help its revision, adds the article and so on.

The author finally reflect, some times too please customers, such as often help customers to beautify the picture, the article added, customers will think to help its maintenance site is taken for granted, and take an inch. The author's suggestion is, all according to the contract, if the VIP customers, you can pay extra work. Of course, in the time and energy allowed, to help customers a.

3, stingy type

such as the construction of a 1000-dollar site, the customer is determined not to set the template, resolute use of the network of space, the picture of landscaping there are so many requirements, the author immediately dumbfounded.

Deal with the stingy type, to move to the feelings (such as our difficulties and customer's unreasonable); lured by the benefits (such as the construction of a common website and marketing of the conversion rate of the site is different, do not be greedy to lose big business); If this is not enough to win customers, I suggest you look for the next customer.

Second, the website to optimize the difficult customer

Website optimization difficult customers, mainly impatient type and multiple requirements.

A typical impatient customer is always concerned about the site data, such as how the site online a day has not been included in Baidu, how to optimize the site has not been a half month flow, the site keyword has not been ranked home and so on. Deal with this kind of customer, the optimization contract must write clearly, secondly, can use some specialized knowledge to give its popular science.

Typical multi-demand customer is, often let the website optimization company to help it optimize the word outside the contract, such as often to build a theme page to optimize the seasonal word, let it use the inner page to optimize the long tail words and so on. Deal with this kind of customer, everything according to the optimization contract to go.

The toughest customers are the delays in optimizing costs and finding fault with the optimization results. such as how the site keyword is only optimized to the fifth place, how not to the first and so on. Yesterday, the word is still the first, how today becomes second. This type of customer, we can completely screenshot and save data, install the optimization contract.

Third, write in the last

Flies do not bite seamless eggs, customers are not satisfied with the place, there must be site construction and optimization of the company do not place. If the author of the company before the completion of the site, many customers are not satisfied, and then know that the company is lack of art level, after the replacement of art, Web site satisfaction increased significantly.

So, a lot of times, we have to find the reason on their own, and try to serve good customers, only in this way, to allow customers to continue to spend. Rather than within the industry, some website construction companies to allow customers to continue to consume by controlling the domain name, programs, and databases.

The article originates from the Changsha website Construction http://www.meimiao99.com/news/show_62.html, reprint please indicate the source, thanks!