How to handle the phone sales of business-to-business websites

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A customer does not answer the phone, generally many kinds of situations, in the actual sales, to be treated correctly according to the actual situation, generally do not answer the phone is divided into two situations: A, directly linked, B, no one answered. The following is a brief introduction to the correct approach to both cases.

1 What if the customer hangs the phone directly?

The customer hangs the telephone to divide two kinds of situations:

A, just connected or connected for a while, is hung: stating that the other party may be in a meeting, or there is an urgent matter, we have a half-day or a day, and then continue to play, or the words you want to say, pick the most attractive to him, send a text message to him, if only to tell the other party what things, directly send text messages can achieve and call the same effect.

B, if the other party in a period of time often hang up: Explain that the other party does not want to answer, do not want to cooperate with us, we have to do is not to let them answer the phone, but to let them think that our site is really good for them, this time the best way is to send text messages, pick the most attractive, most impress each other's words, It doesn't matter whether he replies or not after the message is sent. After a few days to call the past, if or hang up the phone, at least in the recent period of time basically there is no hope, after a few months or six months after contact with them, of course, if there is his QQ, but also through the QQ and mail to them you want to express, Which is to force them to know what you want to know.

2 What if the phone doesn't answer?

If the phone is not answered, the other person is not hung up, you can take the following methods:

A, more than half an hour to fight: because sometimes it may be because the other side of the phone did not bring, or is there is important things too late to connect, but because we are in demand for them, generally they will wait for us to fight the past, very few people will take the initiative to come back. Half a child, maybe he was busy, can pick up your phone, also can be a long time to play again, his work is more likely to run out.

B, if there is no one to answer, the day can not play: because it is possible that the other party is busy, there may be an important thing in the other party do not want to pick up your phone, there may be no other mobile phone, if you play too much, the other side will be annoyed, directly to your disgust

C, the next day to continue to fight, if there is no answer: it is necessary to change the unfamiliar number he did not know, to see if someone to answer, if there is no one to answer, to hit his company's fixed telephone, if not my answer, you ask him there, or is it a change of number? On a business trip? And so on.

D, if you change the number and he picks up, that he does not want to answer your phone: he does not want to cooperate with the site, but do not want to face, let your own back, that if you continue to follow the original set of methods to convince him, he will become more and more disgusted, this time to take another set of measures, specific measures in the Business-to-business Industry Portal Sales strategy under the detailed explanation, through a variety of other methods to continue to persuade and the site to cooperate, to analyze his specific needs, to his needs to introduce your products or services.

Anyway, in the process of telemarketing, want to think more, more ways, rather than blind one day to the customer dozen phone calls, do not pick up my phone to continue to play, make the customer more and more disgusted, the reputation of the site will also cause a very bad impact, long, the customer as long as you see the site to call the past, All like to avoid plague. Peer in a meal together, will also chat with each other, such as will say: So-and-so website sales staff, annoying to death, every day to call me, I said the wrong, and kept pestering me. As a Web site manager, you must not allow this to happen (including the need to avoid a company that has different employees repeatedly calling one person).

This article original author: Xuejiang, welcome the Exchange guidance consultation, the Exchange qq:1580658565.