How Web designers communicate better with customers

Intermediary transaction http://www.aliyun.com/zixun/aggregation/6858.html ">seo diagnose Taobao guest cloud host technology Hall

In the work of web designers, there are most of them around the customer, program customization, design changes, design requirements, design confirmation, and so on, and in this it will inevitably have some communication with customers, in fact, there are many skills in this communication. The following design fish for everyone to share it.

Web Designer, could you not complain?

Some designers in the forum about the designer complained about customer information can be said everywhere, customers are more and more designers buckle "do not understand the design" "Silly x Customers" "difficult customers" and other hats. And don't say who's right or wrong, just say a slap does not sound, or your technology is not strong or not with the customer good communication, in short, and the customer situation is very bad situation also has a designer's side of responsibility, please designers do not blindly complain about customers, think about how to solve the problem.

So what communication skills do we need to deal with customers?

One, and customer counterparts.

Web designers may meet a lot of customers, can be read countless people, and customers to deal with you also need to raise their own experience. The customer you meet may not know how to design, not even the network, may be just a small company executive category, may be a mean woman, may be a big boss who has seen the great, but also may be a bone in the eggs of middle-aged old lady and so on. Everyone knows that "talking to people is a hell of a story", so this time the web designer will need to see what people say. What is the nature of the company? For what market, customers have what kind of personality like to see what style of website, the customer's age, education and even hobbies can be appropriate to understand, said here many people may laugh this is not to investigate customers, in fact, for a little work experience of the Web designer, in communication with customers when , through clothing, speaking style, simple chat will be simple to understand your customers, which is very helpful to your successful completion of the project. For example, you can't deal with a customer with a mean woman without having to deal with the client's way of being a little executive.

Second, you should be professional.

No matter what customers you face, you have to professional, you need to have a very professional skills to tell the customer, this job I can successfully completed, and finished very well. This "professional" word is not that you take QQ or sweet talk can be fooled, it is necessary for you to come up with work, come up with a plan, to take out all aspects of your ability.

I have a friend who is very professional in design. But is the introverted point, the language ability eloquence this aspect is not good, because of his design is the whole company the most formidable, then the manager has a national nature big company 80,000 's list to give him, but the plan decided that day many people listens to him to speak, the result because of the stage fright expression ability is poor , the final effect is not good, the meeting after the customer directly canceled and the company's cooperation. So the web designer no matter what customers to face, they have to pass to customers a confident + professional positive energy, this step will give customers a different impression, for you to complete the next smooth list also has a lot of help.

Iii. preparation is adequate.

Web designers should be prepared to do any work, such as the program he does not agree to do? What if he denies you, even insults you? Are you prepared for all sorts of strange questions about customers? This time you need to prepare, from the beginning to take over the project, you have to go all out, ready, For example, you can do a market research preparation in advance, then you can boldly tell the customer why I design, so the theory and basis of design and so on.

There are a lot of designers in the work of love to prepare a few alternative pieces, we think that bad manuscript customers may think that good, such preparation can greatly increase the hit rate.

Four, multiple-choice questions less questions.

Why mention this aspect, for example "x manager, what style website do you like" and "manager x, which style do you think AAAAAAAAA and BBBBBB is closer to our project?" The first answer is often a pile of words or lazy customers said he did not know to let you look at the design, the second will open the two sites to look at the selection of a close web site style. For the first often you are like a needle in a haystack without direction, the second in your heart is often very clear what customers want. Like the boss who sells boards. And "want an egg or two eggs?" It is also a lot of learning to think carefully about the customer's answer.

Five, stand on the other side of the point of view.

In the process of communication with customers to give customers such a feeling, is that you have been very hard, very desperately for him to think things, for his anxious to do things, and he felt you especially for the project attentively, carefully stand in his perspective to consider a lot of problems. For example, "This design is not very good for the user experience, on our website ..." "Add such design modules to our website ...".

Vi. personal accomplishment.

From the beginning of the Web designer's initial dealings with the client, the Web designer will show the customer a very good personal image. "Many people do not blame", talk more with "You" "Thank You" "Trouble you ..." and so on the polite language, in short, to give customers a good personal image, show personal charm, to leave a good impression on customers.

The above is the Web Designer in the communication with the customer when you can learn from some of the problems, hope to be able to help the vast number of web designers.

This article source Design fish Blog, the original address: http://www.shejiyu.com/post/9.html, Welcome to reprint. Please keep the source.