Novice Open Shop 0 credit to five hearts of the difficult process

The first thing we have to do before the shop is preparation, information collection for a network business is very important, you do not need me to say also know its role is it. And for a novice do not know what to collect information is useful, I just started this, no clue, then I slowly realized: as long as it is related to the shop is to understand the object. Including Taobao's release of commodity rules, Alipay use Rules, Forum rules, Community rules, promotional activities, and other rules. Of course I'm not talking about the whole, it needs to be explored by the novice.

In the understanding of all the details of the shop is to find sourcing. A successful network business must have its own long-term suppliers. And the key factor of success is to find a good source of goods, quality, style, price must have their own unique advantages. In this way, there will be a place in many competitions. But some beginners will say I do not have such a good foundation, no good strength, no experience and so on a series of problems. Of course, any problem is not smooth sailing, everything is in the difficulties and setbacks in growth, problems and opportunities coexist. So no matter how you deal with these problems, you must not take lightly in the supply. I suggest that beginners try to find sources of supply in Alibaba as I do, and suppliers don't look for too many.

From May 8, 2009 official operation to now one months, a short time, the store from zero credit to have five hearts, for a novice seller, this is particularly worth sharing this feeling.

Novice Shop, 0 credit is really a difficult process to start, how to make customers willing to buy your products in your shop? Customers generally have a mentality, would like to spend more money in the high credit store shopping also unwilling to a 0 credit store.

Now on my own experience to say the feeling (the original in the Http://www.rezhuanyin.net published)

I. Commodity

Goods are a key factor in a store, and it is particularly important to choose the goods that customers are willing to pay for. Now many brands of clothing is very expensive, ordinary a T-shirt is hundreds of pieces is really a high consumption. The shop chooses is the European Time Strength brand foreign trade clothing, first European Time Force is a female likes the brand, compared to many Ruili Korean version more attracts the eyeball. A lot of girls go to the counter to look at clothes will come online to Amoy clothes.

Ii. Price

This should also be a factor in the core, so many people shop online, price is an important factor in customer consideration, every time there is a new baby on the shelves I will be reasonable to set the price, search other stores similar to the price of clothing, as far as possible to set a low, see a lot of shops will be the price set very high, Just start shop When you must not think of profiteering operation, must be reasonable pricing, store commodity prices of basic profits are within 10 yuan, small profits but quick turnover is critical.

Iii. Quality

This needless to say, the quality of a return to repeat the nature of more, although said that the cost of dozens of yuan is not said to be very expensive, but the customer psychology also need to feel that the value of the cost, high price.

Iv. Service Attitude

The customer is God, must be friendly to every customer who comes to the store, perhaps she does not buy things, but after the conversation will find you particularly friendly next time may come to patronize. Be sure to answer customer questions carefully. The vague words "maybe", "I'm not very clear", can be used to make the customer feel trusted. Open Shop This period of time, often encounter a on the bargain of MM, shop clothes profit is just a few dollars, bargain for me is really a headache for me, but can not in front of the customer performance very impatient side, also must seriously and the customer explained that the store opened to do credit than money is more important, is not a profiteering behavior, The conversation can also convince the customer.

V. After-sales service issues

You can never be a customer when the clothes you send the goods to think that the finished Oh. The next is a manifestation of your service in place, must pay close attention to your clothes issued the waybill whereabouts, pay close attention to where the product is now to solve the relevant problems in a timely manner. Some courier companies in the dispatch process will be negligent place, timely tracking can avoid causing unnecessary trouble, there are several times the clothes issued to return the reason is because the express not to that place, then I will promptly call the customer to explain the reason, and then spend more than 20 yuan EMS to customers to send clothes out, Although you would think that every piece of clothing will be a few dollars of profit still have to spend 20 Yuan 17823.html "> Express fee is big, but you these 20 yuan you will feel actually spends is worth, the customer will because of you this move and moved, May next is your regular guest.

What happens when a customer gets a quality problem? Before the delivery of the inspection is very important, but occasionally occurs when the customer communicates with you when you must be patient to answer, must not ignore, solve the problem is the key, evade is not advisable, must ask where is not satisfied, Quality really has a problem, we must properly deal with, return and other solutions (although this is a cumbersome process). Some customers let you actually very bullied, subjectively do not like to buy back clothes feel bad quality, but you also have to be patient, not angry, properly solve the customer's after-sale problems, so that customers here is a pleasant shopping experience.

Vi. on evaluation issues

Store operation to now are 100% praise, one of them had a middle evaluation, at that time to the other after the evaluation of the customer to find that the "number is small, but not back", when I was not happy, because for the customer I was sincere and serious treatment of the situation, Occasional loss of money also does not matter to achieve customer satisfaction. I dialed the other cell phone number but did not answer, I sent a message to the past, the contents are as follows "beautiful you in our shop bought a skirt has seen you to our store evaluation, thank you for your support, but you gave us a middle-rated, very sad oh, what is not satisfied with the place we will try to help you solve, Small can also give you to change the number of yards, because an evaluation of the store is very important, please understand, if you can help us to change the credit over? There is any problem shop can help you solve the "this mm said skirt quality is very good, the skirt also likes not to return, finally helped me to make the comment into the praise."

Must seriously treat every customer evaluation, get in the middle of the assessment as far as possible to find a remedy, timely and customer communication, each time the difference in the comments have a chance to change, with your sincerity to let customers change the evaluation, must not lose your temper or ignore. Even if communication fails, there can be an opportunity to explain, and a level of explanation is better than putting all the blame on the customer.