Talking about how to communicate with users in a friendly way

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How do you keep users who have already come on the site? This is the webmaster to do a station to pay attention to a very important problem. To timely and effective communication with users, a variety of ways to maximize the retention of existing customers. How can we achieve these points? I think the following means of communication is a more effective way of communication, it is worth you to do the friends of the station to try:

First. Use QQ or other methods such as online customer service as a communication tool

Just attach the QQ number or QQ group to the product or video you provide. Let the user if there is no understanding of the place can always find you to communicate, so that not only to make customers feel intimate, there are any questions someone can quickly answer, and can effectively increase some potential customers, so that, The flow of our site can be quickly upgraded, it is worth your webmaster friends to try. and online customer service can achieve the same goal, customer awareness of the product, not necessarily through the introduction of products can get customers need all the information, so must have online customer service, such as simple and convenient and timely communication, timely communication, can help improve the rate of the site, but also give customers a professional impression. Imagine, even a contact method has no site, how to let people rest assured that the order or cooperation? Also appears to be a very amateur website.

Second, in the site out of the message page

This is also to make the site look more professional, more reassuring an effective means, this method can be used as QQ or online customer service is not the supplementary means, using the message window to interact with the user, timely answer to the various questions of the user, so that users feel the site's intimate services and professional team to enhance the reputation of the site, Promote the turnover of the website and retain the old customers.

Third, use 400 telephone, communicate with user more convenient

The telephone communication is more simple and clear than the on-line communication, also saves both sides time, enhances the work efficiency. Online target customers may come from all over the country, 400 of the biggest advantage of the phone is to share the bill, so that users do not have to worry about high long-distance call costs, as long as the local call fee can be paid. And for the site, through the telephone communication, more persuasive, can leave more customer information, and then to the next step of telemarketing. So, it is also worthy of the webmaster to consider a mutually beneficial way of communication.

Iv. to plan more interactive activities among users in the website

Each user of the site is virtual and cannot be seen. If the site can use its own advantages to organize a number of activities, in the activities at the same time to give participants a certain benefit, such as the issue of small gifts or a logo with a web site, such as clothing, to enhance the visibility of the site, but also to make users more profound impression of the site, the site can be sporadic individuals together, Let everyone have a sense of belonging and team awareness, and then become a loyal website users.

The above points is my summary of the increase in the interactive communication of the site some means, is currently used the most frequent method, I hope that webmaster will try to pay attention to the site's users to communicate this piece. If there are other innovative ways to communicate, you can also dare to try, it will bring you the benefit is absolutely beyond your imagination.

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