The key to win the independent shop system provider

&http://www.aliyun.com/zixun/aggregation/37954.html ">nbsp; In today's online shop system rampant E-commerce circle, to find a good shop system to measure, that is, shop system providers want to win the key is what?

I'm here with an online shop system to do the analogy: read their stories and their customers ' testimonials, you know what the key is.

June 8, 2009, Weibo network gold medal after-sales service trial one months officially launched, this adjustment of important topics include:

1, one-on-one designated technical engineer services: for the customer specifically designated technical support staff, responsibility to people, tasks to people.

2, 24-hour answer system: request technical support staff, 24 hours to the customer submitted to solve the problem or accurate processing time response.

3, binding scoring and complaints function settings: Within 24 hours, or the commitment time within the problem is not effectively resolved, customers can be tied to the scoring function of the technical staff service attitude rating, and can directly complain, complaints will be directly feedback to the general manager of the office.

4, teaching Program questions to guide the answer: The customer all ask questions, needs the customer to operate the place, all through the picture tutorial way, tells the customer how to operate; This adjustment also has more gold service model, hoped that the friend who has the interest to participate in the experience

Customer Testimonials: North Water mobile Phone:

1, before many operations do not understand the time, mostly through the way of QQ and telephone consultation, although Weibo technical support staff will be very patient each time to explain to me, but how much do not understand.

After changing the Gold service system, the Weibo customers are in the green channel every time, through the way of the picture and text tutorial to send me the concrete operation steps, feeling very good.

2, tried a lot of software developers, more or less, there are always problems can not be resolved, and also do not get the correct time to solve the answer, the use of V5shop green channel system, even if the 24-hour problem can not be resolved to have an accurate time to answer, let me very relieved.

More Introduction: http://bbs.021web.com.cn/