Website Construction company must understand 3 big magic weapon

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Currently engaged in the construction of the Web site more and more people, but the website construction company is numerous, especially in the domestic first-line city, these people and the company specialized also has the unprofessional, the author thought whether you are specialized, but has one point cannot lack, is also the responsibility, the customer trusts you will obtain the long-term cooperation opportunity, If you lose the trust of customers, whether in the website construction industry or in the circle of customers will bring you adverse effects, the following is the author of these years in the process of summing up some of the experience:

First, stand in the customer's point of view to consider the problem

Most companies before signing up for a project will do a website construction program to customers, sometimes do the past scheme customers may veto, this time do not do not blame the customer or your subordinates, should take a good look at the problem where, suggest that everyone in the program at the same time, should listen to a number of customer needs, And with the customer for detailed communication, many stations in the customer's point of view to consider some issues, such as customer building the starting point of the site is what? What does the customer want to embody in the website? What is the customer's preferred interface style? What is the customer competitor's website? Through these questions to find the answer, the redesign of the project submitted to the customer.

Second, always to control the progress of the project

In connection with the project, many companies will give customers customized a project implementation cycle, I think the project on the progress of the best not to delay customers, this is the customer's most objectionable a problem, the author has been in a company for some time, the company does a good job, especially the interface design is very cow, But the biggest problem is like procrastination, a common corporate web site to the shortest 3-4 months, or even dragged more than 1 years have a lot of, in fact, serious to do, at most 20 days on the completion of all.

After a long period of observation I understand the "mystery", is that they take a project back, immediately do a home design draft, and then signed with the customer, get a deposit (usually 30%), and then the single entered the queue (perhaps to 20th, 30), and then they continue to use this move to pick up other orders, Just like to buy train tickets for Spring Festival, the end of the team is in the continuous addition, and the front out of the people are few and small, looks very busy every day, working overtime for a few hours every day, but personally think that this is done without effort, the reason is that today this customer reminders, to help this customer do a little, Tomorrow the client urges to help the client do a little bit, so that no one is finished in a short time to finish.

Depending on this mode of operation, perhaps boss can earn profits in a short time, but offending customers and lost customers are increasing, according to the author's observation, their customers 10 customers have 9 customers complain about it, complain, even terminate the contract to find other companies, and employees all day complaining, very simple, A short time out of something is absolutely problematic, there are problems to be changed, how to change? Unpaid overtime slightly, and today the project tomorrow that project, for designers or programmers thinking is very easy to create confusion, error rate is very high.

Third, completes the website and the customer maintenance

Website maintenance refers to the site after the completion of the production, regularly for the site functions, bugs, such as detection and repair, customer maintenance refers to regular communication with customers, and collect feedback data. Many companies in the signing of the commitment to customer maintenance, but once the site is finished, the customer will pay off the balance, no longer care for customers, let alone actively communicate with customers.

The author believes that the production cost of a website is dead, and the benefits of maintenance can not be measured, the site after the initiative to communicate with customers and provide relevant advice, in the communication at the same time the company's some other services recommended to customers, if you can do good customer relationship maintenance, Then this time the customer is most likely to be tempted, if you provide service customers just need, customers do not choose who you will choose? There is also a good customer maintenance at the same time, in fact, is also to bring you new customers at the same time, because customers also have social circle, customers have friends, customers also have his customers, his friends or customers to do the site, will be your company recommended to him.

Said so much, I just want to elaborate a point of view "the development of good customer relations, that is, the development of your company." This article by the Shenzhen website Construction www.flagwind.com Original, the forwarding time please do not delete the original author copyright information, thanks!