Xinhua: China Unicom Business to handle the eight pits in the year to pack a lifetime

[Abstract] The broadband expires after the money is still deducted, the number of the stop-fee 10 yuan, the user information is abused, Xinhua news agency reporter Sun. Unicom Business office Xinhua Beijing December 12 New media (reporter Liu Jingyang) I have seen too much about the telecommunications enterprise overlord provisions of the report, this thought has been immune, did not expect 9th to go to Harbin, but encounter China Unicom's serial pits. It's better to go through a person's experience than to see my wonderful experiences. First of all, I worked in Harbin, using China Unicom two broadband number (one is China netcom period processing), a 3G mobile phone number. "Hang One" package for a lifetime? July 2013, I in China Unicom Harbin Pine North Business Hall for 1080 yuan of 10M optical fiber package year, this thought to the end of the year July package expired automatic service, did not think of Pine North Business hall salesman but told, has owed a fee of more than 400 yuan. Not the end of the pack year? I've moved away for six months. I asked. Sir, you are optimistic, we this package is, 1080 yuan package year, after the monthly charge of 100 yuan. Salesman said. It's useless to pay? I asked, puzzled. Of course, there are late fees. He said. When you were selling broadband, you didn't say anything about it! I asked. Well, I don't know. He said. I just understand, this is a package of years will be wrapped in the rhythm of life. "Pit II" without any information on the blacklist dialogue, the salesman quickly in front of the computer operation, inquires me in China Unicom's consumption record. Thanks to my eagle-eyed, I caught a pop-up dialog box with a black list on it. How? Am I on the black list? I asked. Yes, but not this time, you used to drive a broadband, in the Pearl River Road, owe too long to dismantle the machine, you are on the blacklist. He answered. By his reminding, I remember that about 4 years ago, in China Netcom also did a similar business, when the end of the package year expired service stopped. Netcom related business into China Unicom, nature can also be found. On the blacklist, you should let me know. I began to doubt my IQ, and seemed to be weak. Well, I don't know. He added. "Pit three" demolition confidential retrieve equipment the same day I thought, on the blacklist, if the impact of personal credit records, it outweighs the gains, hurriedly asked: then what to do now? If you really don't need it, just pay your debt and press the demolition. Salesman said. I don't use broadband, you can find out, you should not pay. I am anxious to go to Beijing, now do the demolition machine! I say. A demolition machine? Then you have to bring home the ' fiber-optic cat ', and today is so late, can not do. He said. Can I ask someone else to do it? or call a customer service? I asked. No, I must hold ID card to the business hall. He said. At the moment, the anger accumulates in my heart, and I have already suppressed internal injuries. "Pit Four" stop the number of the month also pay 10 yuan elders have told me, encountered unreasonable to restrain, try another way. So there's always another way to dismantle the machine? I tried to ask. Can also stop the security number, a monthly pay 10 yuan, not very suitable. He said. I thought to myself, it was a consideration for me. But you have to put 400Multiple arrears and late fees. He said. My heart has been a river of tears. "Pit Five" under the name of 6 unknown mobile phone number I have been ready to identify, pay the money. You check for me again, I still owe you unicom what, I pay off! I stood up and stared at the salesman's screen and said. He operated quickly. When he put my ID card into the system, I was stunned. In addition to the 3G mobile phone number that has been stopped, the bandwidth owed, there are at least 6 mobile phone numbers, and one is in use! A number 130th, tail 8852 is to open the account with my ID card, click on Details, the user information impressively display my identity information, the reception unit is a communications store in Harbin Daowai District! At the same time, 131th and 4 130th of the strange mobile phone numbers have used my identity information, but these 5 are already missing state. What have you done with all my identity information? Why are there so many numbers I've never used? How do you explain that? I really can't stand it. Well, I don't know. He added. "Pit six" official reply buck not sure I repeated deep breaths to tell myself to calm down. Although some enterprises have no bottom line, but the salesman from beginning to finish with, I should not be bad attitude to him. So what can you do? I calmed down and asked. Let me reflect the problem for you. Salesman filled out two complaints, and I checked the content, through the system sent away. Help me to shut down this strange number immediately. I said feebly. Good. He complied. After receiving the complaint, they will contact you within 24 hours. 10th, a staff member of the Unicom company called me back. She said, on behalf of Harbin Daoli District sales channels, to me that someone using my identity information is using mobile phone number problem (later I reacted, the number is not Daowai District sold out?) )。 We are obliging the sellers to find out why. She said. What time can I get a reply? I asked. Not sure, as soon as possible. She said. Do you have a problem with sellers? I asked. I don't know. She said. "Pit seven" so many users no one to pay attention to a certain person soon, I received the Harbin Unicom Changjiang Bureau staff Telephone, to explain the Pearl River Road of that broadband ' owe fee ' makes me blacklist the problem. You owe a fee of more than 140 yuan, I can waive your late fee of more than 30 yuan. Package year is not to be converted to monthly tariffs, you have to make a black list of more than 100 yuan. She said. Why do I have to pay for your service? I tried to reason with her, and you gotta tell me on the blacklist. You are free to pay. So many users, no one to pay attention to a certain person. She said. "Pit eight" owed no one to pay in fact can be rushed to the later, I received the Harbin Unicom Pine North Bureau staff call. She has a good attitude and is very honest. I can give you away the money and the late fees. She said. Dismantling machine downtime does require me to handle. If you don't come back, you'll continue to owe it. Due to a certain time, the company will be unified automatic PIN number. When you call customer service, there will be a direct charge to you. In that case, why are you doing this?How complicated? I asked. Hey, who would like to pay the money, and no one to pay. She laughed. I understand at once. Decided that the adventure must be told to the public. As at noon 12th, China Unicom has not contacted me again.