Yun-Da Express announced in Shanghai to build 102 standardized business premises

Recently, Yun Tatsu Express announced in Shanghai to build 102 standardized business premises. According to the Shanghai Postal Administration issued the "Shanghai Express Business Establishment guidelines (for trial implementation)" Notice requirements, Yun da Express Shanghai Company According to Rhyme Tatsu Express headquarters work arrangements and deployment, take effective measures to steadily advance

I. Attach great importance to

。 In order to implement this work, Yun da Express Shanghai Company attaches great importance to a number of meetings held, the work of the plan, progress and existing problems as well as the next step of the work of communication, get the rhyme Tatsu Express Shanghai Regional Network of enthusiastic response. According to the plan, Yun da Express Shanghai area 102 outlets were included in the business site standardized construction work pilot scope.

Second, publicity first

。 Due to tight time, heavy task, Yun-Da Express Shanghai Company in the work of the focus on the scope of the work, through the company's internal affairs web site, Yun Tatsu Express magazine "New Horizons" to carry out the business site standardization of the purpose of the work, significance and requirements of the publicity, So that we can realize the importance and necessity of doing the work well, and unify the thought understanding.

Iii. Refinement Scheme

。 According to the plan, Yun da Express Shanghai area of the standardization of business establishment from March onwards, completed at the end of August. To this end, Rhyme Tatsu Express Shanghai company Zhouchanghua Manager in the slightest dare not slack, after careful research has worked out the work of the plan, and combined with each dot in this work to the actual problems encountered in the network to carry out research, and constantly improve the program, at the same time, designated person responsible for the implementation of the

Iv. Timely follow-up

。 In the course of the implementation of the programme, Yun-Da Express Shanghai Company composed of supervision group to work in depth to the various outlets for supervision, on-site solutions to the problems of the implementation of the project, at the same time, the steering Group also from information disclosure, nameplate identification, express packaging supplies, communications equipment, Computer Management, measuring instruments, sorting equipment, data acquisition equipment, Fire equipment and monitoring equipment and other parties to the various outlets for professional guidance. For the completion of the business site standardized construction of the network, the Steering Group in strict accordance with the "Shanghai Express business site standardized construction guidance (for trial implementation)" for acceptance, and the filming of the archive, so that the network exchanges.

V. Regular communication

。 In order to promote this work smoothly, Yun-Da Express Shanghai Company Every Thursday will be organized to convene the Shanghai Regional Network of heads to convene a meeting. At the meeting, in addition to the display has completed the standardization of the construction of the business site, mainly on the promotion of the work of good experience, good practices for in-depth exchanges. The heads of the outlets speak freely and make constructive suggestions. Through this exchange, the work has been vigorously promoted.

Vi. Individual Guidance

。 In the standardization of business premises, the venue is the most difficult, for this reason, Yun-Express Shanghai Company assigned to individual outlets in the site location, leasing and decoration, and other aspects of the work of one-to-one guidance, with a view to the successful completion of the work.

Vii. Summary Inspection

。 Up to now, in the Yun-Da Express Shanghai area to participate in the standardization of business sites in the 102 outlets, there have been 52 successful completion of the establishment of business premises standardized construction work, 50 are in a tense and orderly advance. To this end, Rhyme Tatsu Express Shanghai Company also developed a summary inspection work plan, mainly to have completed the business site standardization of the work of the network to check to ensure that each network can be in accordance with the "express service standards" requirements to provide customers with standardized courier services.

According to the idea of Rhyme Tatsu Express, in the future, the goal of Yun-Da Express is to let "each courier salesman has 5 standard stores", in other words, so that every courier can use Rhyme Tatsu Express this platform, play the spirit of the owner of the Rhyme Tatsu Express as their struggle for the cause of entrepreneurship, to pave the store, Let Yun-Da Express into the community, campus, into thousands of households.

(feeds: Shanghai Yun da Freight Co., Ltd./Shenlingfang)

Recently, Fujian Postal Courier logistics company held the training of vehicle management personnel.

The content of this training mainly includes safe driving knowledge, vehicle insurance and claims knowledge, vehicle management system function introduction and practice, vehicle application technology and maintenance knowledge, vehicle GPS function and practice, Postal basic knowledge, mail time limit card point description and vehicle management experience Exchange. The course also explains the collection, setup and maintenance of the GPS monitoring information points, analyses the GPS statistics, summarizes the various anomalies in the GPS terminal, the monitoring platform, the vehicle alarm and the running data statistics.

　　

August 21, Yuantong Express Company convened a security working conference, the security work for the whole network arrangements for deployment, from the political level, fully aware of the importance of doing significant activities during the express service and security work, to ensure the safety of the entire network production and operation to meet the party's top 18 victory.

Yuantong Courier requirements, the whole network to do a good job in safety production, from fire, vehicles and other aspects of the implementation of network security measures. To further strengthen the construction of staff, to ensure that personnel, express safety. We should make detailed measures, carry out safety and standardization construction, strictly implement the safety production system, strengthen the responsibility of the enterprise, and standardize the production behavior. To comprehensively carry out security hidden trouble to control, in the prevention of accidents hard work, improve the normal, the whole process of dynamic monitoring mechanism. At the same time, we should promote the construction of long-term safety management mechanism, accelerate the improvement of safety production system, and push forward the shift of safety management center.


(Yuantong Courier company)

August 21, the China-Qualcomm Express Company held a major event during the service and security work of the special session, the relevant work to arrange the deployment, to meet the outstanding performance of the party 18 grand victory.

The meeting made five requirements for the whole Network service and safety guarantee work. First, we should establish and improve the responsibility system of service and safety during the major activities, clarify the responsibilities of various departments, carry out the implementation gradually, and do the work in real, fine, and in place. The second is to strictly enforce the system of receiving and sending inspection, the good inspection of the customs. Third, to actively carry out security special inspection, found that the problem of timely rectification. Four is to do a comprehensive and in-depth service security work, properly handle customer complaints and suggestions, take effective measures to effectively solve the express delivery process of delay, loss, damage and other service quality problems. To set up a working Group on Service and safety protection, the members of the team must be 24 hours on the boot; at the same time, further refinement of emergency contingency plan and disposal process to improve the ability to respond to emergencies.

(China Qualcomm Express Company website)

August 26, Fujian Province Postal Courier Logistics Co., Ltd. Xiamen Branch held a large customer mid-autumn etiquette promotion meeting, Xiamen EMS "Homesickness month" special marketing officially kicked off. The promotion meeting, Xiamen EMS Shangjianfa, Dell, Xiamen University and other local more than 200 cooperation units to promote the 2012-year Festival etiquette distribution program and the new introduction of the Hong Kong Mei Heart Mooncake brand, Xiamen local Philharmonic Orchestra, provincial postal Art troupe portrait performance, and finally, Xiamen Branch staff through the combination of light and light to deduce the postal EMS development 30 years of glorious course, the activity atmosphere to the climax. Provincial Postal Courier Logistics Company, Xiamen Customs, Finance Bureau and other parts of the leadership attended the promotion meeting.

recently, Fujian province Putian postal Courier Logistics Branch launched the independent insured business, taking the lead in the Xiuyu to carry out the pilot.

"Parcel All risks" business has been the Putian EMS Rob competitors customers a major advantage, especially for the higher value of the mail items, five out of 10,000 of the premium rate is to pull the growth of business volume is one of the important factors. And the process of insurance claims, because the insurance company claims procedures cumbersome, and insurance compensation in the process of occasional delays or payments to reduce the amount of money, become a restricted "parcel post all risks" business development of the main bottleneck. In order to shorten the customer claims time, to ensure that the problem of the quality of mail claims, enhance customer loyalty, Putian branch set up independent insured business special group to study the feasibility of the independent insured business and business start-up program, after the actual tracking and data of the past years to calculate the results, determined whether from the regional characteristics Or from the perspective of corporate interests to consider the feasibility of independent insured. Prior to the selection of a wide range of insured business needs, and has "tea characteristics of the market" and "jewelry characteristics of the market" concentration of the Xiuyu to carry out the pilot, the implementation of the initial phase of the customer has been unanimously affirmed. Next, Putian Branch will replicate in the city to promote the independent insured scheme, improve the quality of claims service, and further seize market share.

(feeds: Putian EMS Zhongxiu Lio Youjiang)

National day period, coincides with the network business of large-scale marketing, Xiamen EMS E-commerce Department to meet the difficulties, all the overtime "challenge", daily receipt of 20,000 pieces, a satisfactory solution to the timely receipt of mail and transport. At the same time, Xiamen Branch also for the local main E-commerce customers to provide 40 sets of heat-sensitive label details single printer, through process optimization, for customers to solve the traditional printer to play a single slow problem, therefore, all E-commerce customer promotional goods issued in a timely manner, a customer logistics director praised the way: " EMS overall operational strength and the key time reflected the sense of responsibility let our network business is very reassuring. ”

(Feeds: Xiamen EMS Zheng)

　　With the Xiamen TV-owned television shopping company-Whole-hearted shopping further in-depth cooperation, a half month of rotation class in Xiamen EMS11 a delivery department on the tour, unlike in the past, the lecturer is not the backbone of the internal business, but from the client enterprise in-house trainer, training is not a scripted way to teach, But the whole scene is interwoven in the business Knowledge Point Question and award of the intense atmosphere. First, change the concept, let Party B better understand each other the main content of the training to lock TV shopping collection payment mail delivery operating norms, abnormal situation, etiquette skills and quality assessment methods. Why should we allow the instructor from the customer to approach the EMS class, the HR manager said: "The content is the result that we work together with the customer, is a perfect combination of the rules and the real case." In the courseware making, we deeply felt that the customer to the training content accuracy request, each training knowledge points to support from their after-sales service feedback from the real case, the content is in place, simple and clear and penetrating to let the participants understand the meaning of each regulation implication, so simply by the customer speaker, I think it will give the audience a deep understanding of the importance of our rules and regulations. "In the course of teaching, the logistics director of the whole-hearted shopping in Xiamen EMS delivery Business mastery of the degree of wonder." This training takes a question-and-answer style of instruction, that is, for the knowledge points, for every correct answer to a question, all can get the gift of heart shopping gifts, from the lake range of the investment in the Department of the cast of the small Wang in reply to return the operation of the specification, said: "Check the number of return items to meet the return order requirements, check whether physical damage, Check invoices and accessories are complete ", from the whole heart shopping customer service Manager couldn't help but take the lead to give warm applause, quickly forward to send the prizes. Full-Heart Logistics Director is also pleased to say: "EMS regulations indeed training in place, through this training deepen perceptual knowledge, the next phase of" quality service month, "the development of no problem. "Second, the transposition of thinking, so that customers listen to a first-line voice face-to-face discussion, so that customers on the one hand, from the service terminal to the views of the guests, but also firsthand experience to the difficulties of delivery." When asked about the process needs to improve the whole heart shopping, from Wo Xiang Range said: "Some appliances can be tried, but also some cannot be tried, what products can be tested, can be in the details of the notes on the list." "This small proposal let the logistics director thumbs up, when the team said to carry 40 kilograms of massage chair on the seven floor delivery is refused to return the grievance, the on-site audit of the six shopping department managers can not help the collective applause thanks." Third, the concerted efforts to achieve a consensus on the vision of the training, logistics Director from the whole heart is also deeply analyzed the entire industrial chain of profit distribution, so that a deeper understanding of the customer in the gap between the difficulties of survival, Xiamen Branch marketing director in the classroom said: "The profit space for goods is limited, and express delivery cost is fixed, Rejection means no profits, and customers have to take a round-tripTwo trip logistics cost, if because of our poor service and rejection, will bring significant losses to customers, so the achievement of a successful customer development, only the development of customers, EMS to expand the scale of business, to play the unique scale of courier benefits, we and customers are the interests of the community, so our goal is to improve service levels, Sharing the results of the transaction, this is our rotation significance. ”

The last part of the training session is to inform the operation quality and reward, the penalty, the different departments of the rewards and punishments, the recipient of joy, the complaints were also accepted the penalty, training class in the final reward and punishment of the collision to let the team once again feel the importance of service quality. Human resources Manager Rowand said: "This rotation played a shocking effect, training work innovation is one of our goals, we will continue to explore more effective and pragmatic training methods, so that each knowledge point, each charter can be immediately popular." ”

(Wen/Xiamen EMS Zheng)