Zhu Zherong Server Lease hosting hidden seven risks

Intermediary transaction SEO diagnosis Taobao guest Cloud host technology Hall

Rental servers, hosting servers are webmaster and small and medium-sized Internet companies used to "eat the guy", but from all over the consumer associations continue to receive complaints from the server category, the server rental market problem is serious, after-sales service generally poor. To this end, the National merchandise after-sales Service Evaluation Certification Committee after-sales service certification Advisory Expert Zhu Zherong to remind consumers, notice in the selection of server rental hosting to determine whether IDC service providers have "after-sales service certification Mark", IDC enterprises through the after-sales service certification qualification, will show that the enterprise after-sales service work norms, Have a practical after-sales service support capabilities. At the same time, after-sales service certification and the Chinese Consumer Association directly linked to the enterprise in the application for after-sales service certification star rating process, there is a certain amount of complaints ratio limit.

Remind the online consumer to identify whether the server hosting service provider has the following "After-sales service certification" logo:

After-sales service certification has been in the national Internet, software, food, building materials, wholesale, textile and other industries launched, the scope of certification is the People's Republic of China production, service-oriented, sales-oriented enterprises.

Zhu Zherong points out that there are 5 major risks in server hosting, and the following are the most frequent disputes and disputes between customers and IDC:

Risk one: Computer room and IDC responsibility Tangled

How many times did you use the server? Is it a direct IDC or an agent? is the whole room or a few cabinets? These questions are not clear to you. More than one hand is more dangerous, China has repeatedly occurred in large-scale server room downtime, and various regions due to planning maintenance, accident, illegal shutdown and other causes of the server small-scale downtime incidents are also repeatedly issued, who stand on this matter can only consider themselves unlucky, there is no private prosecution, Just wait for the server to recover or otherwise think of another way.

Risk two: The trouble of low price competition

Server rental prices are getting lower, this is not a good phenomenon, although there are technical cost reduction factors, but the same industry low price malicious competition is undoubtedly to pass on to the customer. The Hong Kong Government has always reminded the public that cheap goods are not good. This has become the common consumption concept of Hong Kong market, low price competition is obviously only for the market to create after-sales service more and more garbage services environment, IDC has put the price is very low, not only to make themselves difficult to survive, at any time the risk of closure, but also let consumers have no choice but to The blind cat touches the dead mouse "like everywhere," how the service can only rely on luck.

Risk three: True and False configuration

The configuration of the server is the most moisture, all talk about buying a computer to beware of parallel imports of fake goods, but server hosting service provider from you halfway across China, you can know its configuration like the Web page on the standard configuration? Moreover, some hardware configuration parameters in the system can be modified, Even some servers are using second-hand hardware heavily. The so-called server hardware maintenance is simpler, you what hardware is broken, give you another can use on the line. In this matter, it is more than telling the truth.

Risk four: Fuzzy bandwidth

How much is the bandwidth? Is your server independent bandwidth or entire cabinet bandwidth? Is it really exclusive? This is the most concern of customers, this link is the most gullible, there are a lot of small IDC company is purely to make money for the purpose, in front of bandwidth, consumers are difficult to identify true and false, but also confused the inside of this.

Risk five: How will the service after the money is paid?

I'm afraid I have to make a big discount on this question. Heavy sales of light services has become the general practice of the Internet industry, there are a lot of IDC hired a large number of sales staff used to fool customers, said that the ceiling can be anything to promise, all of its work is how to lure you as soon as possible, as the money will be what, who can not say, You're going to have to pay for it. Said inconsistent, before the money and money after the service is not the same, server bandwidth and configuration and the commitment of the site is not the same, customers encounter failure when the service provider, such as embarrassing situation often appear.

Six risks: no guarantee after service

When the enterprise does not have a set of effective after-sale service system, the management has the problem, the work is not standard, the trouble will occur frequently, the service will be discontinuous, and these is our country IDC Enterprise Common existence biggest problem, a large number does not have a set of after-sale service standard and the norm, This makes you unable to pay before you can identify the quality of after-sales service enterprises. There are many problems, such as: IDC's internal staff will often use the client server as a computer to download game chat QQ; There is a large part of the server Trojan, router hijacking is the internal staff of IDC operation ... These internal management confusion directly restricts the development of these enterprises, but also restricts the quality of after-sales service of these enterprises, of course, the suffering of consumers.

Seven risks: The proof of the complaint rights is difficult

The premise of the rule of law is to pay attention to evidence, the premise of safeguarding consumers ' rights and interests is to have evidence, two reasons make it difficult for IDC customers to recover their own losses by complaint when they encounter conflicts of interest. First, the purchase of IDC services without invoices, receipts, and so on, many internet companies have the practice of not to open according to these invoices, this is the industry to develop the Overlord habit in doing strange; the second is that the IDC service does not have "three packs" and no other consumer supervision measures, so these services are not under control, Even if a service problem is difficult to say, it is difficult for consumers to accurately and clearly describe the fact of being violated. When the burden of proof is difficult, complaints are difficult to accept.

According to the news, China's implementation of after-sales service certification, consumers only need to identify IDC service providers on the website of "after-sales service certification Star", according to its star can be clear on the quality of its after-sales service, the next few months plan to select at least 20 IDC enterprises to take the lead in implementing after-sales service certification, and gradually to the entire area of IDC, the National Commodity After-sales Service Evaluation Standards Certification Committee has begun to accept the IDC enterprise certification applications, certification Advisory Reception Tel: 010-58895256, 58895257, 58895120, 58895122.