service skills automatically match, so that customer service resources matching more scientific.Intelligent switching support Customer service One-click Switch Chat users, the fastest response to the most valuable users. Make the service more efficient. Save 60 seconds per session.The smart input keyword filters the Knowledge Base Association. Save 4 5 seconds each time you enter.Knowledge Management Servi
Introduction:
"Reducing software project risks" is generally a problem that the project manager of the software provider is thinking on his own. This article puts forward some ideas based on "Reducing customer risks together" and "software provider risks.
1. Traditional mode: Write demand analysis, design, programmin
CRM Customer Relationship Management system function introduction in: http://www.sxsoft.com/softsale/soft_view.asp? Softid = 31889Financial management system software functions in: http://www.sxsoft.com/softsale/soft_view.asp? Softid = 31890
Log on to the customer relationship management system at www.173hq.com/crm. If the username is "admin" and the password is
During this time, I wrote the toolbox of the Project Manager-getting out of the software Workshop: how to become the toolbox of the development regular army (3) and the Implementation Manager-getting out of the software workshop: how to become a regular army for development with a dozen guns from three to five people (5 ). So I wanted to write the Toolbox supported by c
As we all know, in the software testing industry, the software is often measured by the number of software bugs to measure the quality. When a software Test team discovers a large number of bugs, the quality of the software is considered to be at a low level. When fewer bugs
In the past, we had been working on projects. That is to say, we had nothing to do. We had solutions first, and the solution customers agreed to sign the tickets before they began to research, design, develop, test, install, train, and support. The marketing department is also familiar with this model.
However, we started to make products from the past year. That is to say, there are no clear customers and no specific customer surveys. The customers d
After reading sumtec's thoughts, I felt a lot and wrote something casually.In his post, sumtec talked about a problem that software development should be customer-oriented rather than technology-oriented. In other words, it should be customer-oriented software development. The cust
"We decided to carry out the acceptance in April 28th day of next month". The customer casually told me this sentence, which left me confused, the three-month acceptance date was finally settled. Looking back at the past three months, I have spent a lot of effort. Although the date has been set, it is three months later than the date specified in the contract.
The software development project I was in charg
Subsequent article: the transformation of grassroots programmers into project management (16 and 7) teams started in 2013
After three months of busy work, our team's problems finally leaked during the customer's on-site implementation.
On the evening of June 16, the sleeper arrived in DEF city on the second day (16) and went directly to the customer's site to implement the system (called system ). On the first day, it was still relatively calm, but the subsequent things were one by one, which ma
practitioners will make their own judgments and make appropriate conclusions.
Domestic requirements
I started to engage in software development in 1972 and became the Development Team Director in 1979. In 1984, I became a project manager. Today I have accumulated more than 30 years of development and management experience. I have been engaged in education and consulting work in China in the past two years, I found that the "requirements" mentioned by
Software-defined devices enable group customer access networks to adopt SDNLandor PMC Senior Communications product ManagerSDNThere has been a lot of discussion on this subject in the industry, and there are various arguments within the operatorPMCin the past two or three years, we have been discussing the supply chain and technical practice,SDNis a very large and complex issue, and there are general indica
ArticleDirectory
Version Policy
Variability management
Model-driven
Use Cases
Many products will encounter customization problems, that is, the configuration and customization work for some customers on top of general products, that is, handling 721 problems (to briefly describe such problems, we simply use 721 terms, 7 is a general function, 2 is a variable function, and 3 is a personality function. Here 721 only shows the approximate proportion of commonality and perso
Label:Qt5.5.0 use MySQL to write small software source code to explain---customer information registration form One person feels relatively simple and small software. Here is how to write how to publish packaging to introduce it! Download the MySQL library file link first: Http://files.cnblogs.com/files/xiaobo-Linux/mysql.zip Paste the two files into the QT direc
future.Summary
We are programmers and designers. We pay more attention to mature products such as Microsoft, apple, and Android, which are interfaces designed by thousands of engineers to obtain users' habits after massive data mining, it is what users need most. The so-called stand on the shoulders of giants, we must start from action, from the software around us, every software survival has its successes
the sudden resignation of employees.Therefore, if a company wants to grow healthily, it must combine the Internet access behavior of its employees with rules and regulations. Be familiar with the status quo, be prepared for any changes, and be prepared for any crisis. Many companies have realized the importance of employee online behavior management and installed computer monitoring equipment. Some companies are still struggling to choose hardware or softwa
At work yesterday morning, the customer took 7 GB of data for analysis. At first, we gave an oracle export file (DMP file), which is MB, I started at the table.After decompression, the customer told me that I had 7 GB to scare me. I even unzipped it, and started hard disk sorting. My computer was a 120g hard disk, well, I deleted all the items that can be deleted before I sorted out the 20 GB space.When the
, summed up first need to confirm the destination, and then surf the Internet to see the relevant tickets, tickets, the situation first to be aware of, which time to have a car to have a car back.Then there are several departments inside the communication that have arranged for those days, which time can be, and then unify the feasible time period to communicate with the software company. Software companies
Customer service support Management software-work order management(1) Mail work Order ManagementAutomatically convert incoming mail to work orders according to the set rules.You can configure the sender name, ID, message template, and so on for each business unit.Set up filtering rules to filter spam or irrelevant messages to prevent them from entering the service support system.(2)
Software customer technology center:
Http://bbs.softwareer.com/topic.aspx? Topicid = 239
Specific requirements:
I like the following languages: (at least one)
1. Development language:
2. Java technology:
3.. NET Technology
4. Database Development
5. Web Development
6. Software Engineering
Enthusiastic, active, active, and having a lot of Internet time,
wrong, it is wrong. If it is wrong now, please record it for me to confirm the bug.
Finally, the scene was very embarrassing. It is estimated that MM was also angry at the end.
after analysis, mm is indeed wrong. When dealing with Party A's criticism and sometimes even severe criticism, we should pay attention to the following points: 1. The mentality should be adjusted, party A is always your god. Don't think that you are an IT engineer. Take care of several projects and take people with
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