It o & M automation management Feature Analysis

Enterprise IT administrators gradually find that the traditional it o & M management model is difficult to meet the complex data management needs nowadays. Automated it o & M management can effectively reduce costs and facilitate data management. (1) Establish an it o & M Automation Management Platform

The first step is to establish an it o & M automated monitoring and management platform. Use monitoring tools to control user operation specifications and monitor IT resources in real time, it includes servers, databases, middleware, storage backup, network, security, data centers, business applications, and clients. It can be integrated and centrally managed through the automatic monitoring and management platform. For example, routine inspection of it o & M is automatically triggered within a custom cycle to form an inspection report. This includes automatic operation and maintenance to complete the synchronization distribution and upgrade of system patches, data backup, and virus detection and removal.

(2) establish an automatic fault event trigger process to improve fault handling efficiency

All IT equipment will automatically trigger an alarm when encountering problems. Whether IT is an automatic system alarm or a fault reported by the user, IT should be marked in red on the O & M screen. Then it o & M personnel only need to follow the data in the relevant knowledge base and perform operations step by step. Therefore, enterprises need to establish automatic ticket-based process management in advance to trigger related events when the device or software encounters an exception or exceeds the warning indicator, at the same time, the relevant ticket handling process is triggered to relevant it o & M personnel. It o & M personnel must complete the steps and work specified in the process within the specified time to improve it o & M response efficiency.

(3) establish a standardized event tracking process and strengthen O & M execution

To implement automated it o & M management, you must first establish a fault and event processing tracking process, and use table tools to record faults and their handling status to create O & M logs, and regularly review the clues and root causes for identifying and discovering problems. In fact, many practices have proved that the establishment of standardized handling and tracking guide for each event can reduce the randomness of it o & M operations and strengthen the implementation of O & M, this can greatly reduce the probability of a fault. At the same time, the user should be able to track the handling status of the fault request at any time through the self-service service desk, telephone service desk, etc.

(4) Establishing key it o & M processes and introducing priority handling principles

Setting up key it o & M processes and introducing priority handling principles means that CIOs are required to define every key it o & M process, not just what the process is, it also includes identifying the impact and significance of each key process on the Enterprise. At the same time, priority processing principles should also be introduced when setting automated processes. Routine tasks should be handled in regular order, and special events should be handled in order of priority, that is, events are subdivided into routine events and exceptional key events.

In short, automated management of it o & M refers to automating a large number of repetitive work in it o & M, and converting past manual operations into automated operations. Automation is the sublimation of it o & M. it o & M automation is not only a maintenance process, but also a management improvement process. IT is the highest level of it o & M and the future development trend.