！ Experience on foreign Trade mail processing

Do foreign trade is not short, say the details, hope to everyone a little help:
1: Price list. My quotations are made by myself, and I do it in my own mood. Can be very cartoon, can also be very upright, mainly to look at the customer's product requirements packaging form. Because we are packing, if even their own packaging is very poor, how can give customers confidence: we can help you design beautiful packaging.

So my quotation, in addition to the special form of the customer's packaging accidents, but also special packaging their own quotations, of course, but also to see the character of the customer, some of the quotation is strictly required and is very serious, this from the customer inquiry can be more or less felt, so for different people, make different quotations, can be serious or cute.

There was a client, a girl, a Hong Kong purchase, and noticed that her enquiry was very bright in color and very carefully, in quantity and place of delivery in other colors. So when I made the quotation, it was a wonderful way. In addition to sticking to her enquiry format, it is indicated in other colors in the price, MOQ and timeliness items. This is the convenience of customers can also attract customers ' attention.

2: Our company is good at equipment and management, so we often invite customers to see the factory. Also have a lot of customers come to see the factory, because the company only I one is to do foreign trade. So as long as the foreigner is my reception.
I have a habit of taking a digital camera on my body every day. When I see something I'm interested in or like, I'll take a digital camera and record it. This is also I arouse the foreigner attention or arouse the foreigner notice my small move. When taking customers to the factory, sometimes they will run to see the equipment or look at other things they are interested in. At this time I always take pictures with the camera, and sometimes ask the company's colleagues to help me take pictures with foreigners, and then I will save them. After the quotation or email to the customer to inquire about the factory feel, I will be in the back of their photos or I and their photo sent past.

Some people say I do this, foreigners do not necessarily like, this is a bit of invasion of privacy. But I contacted so many foreigners, sent so many messages with their personal portrait, not a foreigner complained to me or criticized me, some customers replied that I helped them to leave the memory of that day. Because I'll mark the date on the photo and the name of our company, my name, and so on.

I think everyone will be very careful to see their own photos. It's not going to be erased. So my messages are all kept up. When the customer needs to pack the product, the first thing he can think of is that he can find the contact information of the packaging manufacturer in one of his pictures ...

3: Inquiry reply to the content of the message tips. Many people respond to emails in a direct response. I used to be, too.
But one thing happened: I replied to my client's enquiry as usual. That's a co-operative customer, so I know that if my price is not very outrageous, he will continue to cooperate with me. (Our quality control is good) at that time the price is very low. As usual, I made a quote and sent it directly.

But has not replied to me, one weeks has passed. I can't wait to go on, I sent an e-mail to ask him: what do you think of my offer?
Something like that. He soon replied, said he remembered my offer, before he read the mail, because there is too much information to check, he wanted to wait for a look at hand, but did not think of forgetting.

He went to see it now and then gave me a reply. Of course, just do it down. But I was thinking, today is because I have worked with him, he knows my company name knows our information so he looked back very easily, but today if is a customer who has not cooperated, how can the family look again. The original customer after reading is to re-find information to check. If he didn't have time to find the information, he was busy doings wherever it would probably have forgotten our offer, just like my former client. So I was thinking, I'm looking for a way to let the customer's eyes and mind not to leave my mail, not to minimize my email and let other things may go to let him forget or ignore my mail ...

So, later I take the way is: I reply to the mail, the first is to tell the customer, I received the other side of the mail, the contents are as follows, his inquiry into a picture. Copy sticky in the message body (do not make attachments, it is possible to go directly into the spam mailbox), suddenly can awaken the impression of the customer, oh, this is my previous inquiry: Request a request two ....

The client does not have to retrieve his enquiry email to see it again. (to know that a purchase is not just a purchase of a product or a few products, is generally a lot of parts to buy, he may not always be able to remember the requirements of the things he wants to buy, because he is probably only responsible for sourcing suppliers, and the product requirements of what is business or engineering to give)
In this way, his eyes are kept as far as possible on our quotations. And. He will also feel that this kind of reply is very convenient, he knows you want to tell him what kind of product.

We all like to deal with people who can help us to work together conveniently. After pasting his enquiry, you answered in one by one for 1.2.3 answers to his enquiry. It's best to set a few questions. Generally do not immediately on the offer, and then a few more mail round-trip, so he will remember you.

But how to let the customer reply. That's a professional problem. You can learn his inquiry format, to know, general procurement so many things, they have a fixed inquiry format, we follow their habitual, they feel very convenient and familiar, so subconsciously we are already his own people. So to simply set a few with the quotation related but does not necessarily affect the price of the problem, so that customers feel you are very professional, people like and professional people to deal with, ask Sanbuzhi business is not good business, procurement will not be with what do not understand the people to negotiate business.

4: The choice of time to send mail. Many people receive an email and respond immediately. This is better, usually is the office when the mail will be sent. However, due to the problem of jet lag, sometimes customers send us this side of the night or midnight time. Some friends do not check the mail at night, to work in the daytime and then reply. I don't think that's a good way to go. You know, email messages are sent in chronological order. For countries with jet lag, it may be 3 o ' night. We work at 9 o ' clock during the day. I replied to the mail once I was at work.

Maybe they have already got off work, but his mailbox is received. The next day the customer to work, open the mailbox, must be binate receive read. But people are like this, as long as you know there is mail, he this email may not be good to read, it might be so simple to browse and then continue to look at other mail, plus maybe the company also send some mail, such as meeting Notice AH procurement notice AH or at the same time some of the mail to the district.
It's awful. Our quotations, in our opinion we are timely reply to the mail, in the eyes of the customer is the overnight meal mail, it is likely to disappear.

The attention of the recipient is all the more appealing to other things. Maybe after he needs a quote, (to know that any purchase of a product will have a few hundred quotes in the past) he may be casually looking for a few to see, contrast, if casually point to We are lucky, but the hit rate is really so high.

Therefore, the delivery time of the message is very important. I usually work overtime in the evening, I usually reply immediately when I receive the mail during office hours. But the kind of hours of the morning mail, I usually first a difference in the customer's Country time difference, check the other time zone 10 o'clock in the morning and 3 o'clock in the afternoon in Beijing when. Then pick these two times, first in the other time zone of the 10 o'clock in the morning reply to the mail, if the other party has a reply to that I also immediately reply, if not reply I will in the other time zone 3 o'clock in the afternoon back to the past.

A friend must say, that's a dead man. Maybe it's 2 o'clock in the morning, and 5 o'clock in the morning. Friends, there is an action called: pre-Preparation, e-mail we can first play well to save. Adjust your alarm clock, when the time is up, you get up and move your fingers. It's hard to eat. The order is not easy to pick up.

5: Customer reply quote too high how to deal with. Our company is more mobile. After the boss gave him the reserve price, we can personally add profit on the basis of the reserve price, the average customer cut to the reserve price when the boss will not accept.