12306 how to withdraw the online annealing ticket?

Recently found online many 12306 booking brothers and sisters after the change or refund did not receive money very annoyed. I study, found that some passengers in the 12306 official online often encounter some problems, the most serious is the refund after receiving no money, there is the payment site shows no orders, resulting in a lot of people questioned 12306!

In fact, 12306 to order a fire ticket is a very convenient and safe thing, do not have to line up and do not contact the ugly ox, in the girlfriends can buy to the satisfaction of the train ticket, if there are sometimes trouble, temporary can not book the original time to get on the bus, but also through the telephone customer service for refund formalities, but need to do before the , after the departure can also be through the telephone customer service to refund or change the procedure, but to charge 10% of the nominal price of the handling fee, there is better than no mouth on the buckle!

1. If you buy a train ticket with a bank card, you will be refunded back to the bank card where you purchased your ticket. This is because the transactions using the bank card are through the Ministry of Railways Clearing Center, so when there is a problem, you find which station, they are to help you register information, and then feedback to the Ministry of Railways Clearing Center for further processing.

2, if the ticket window refund, refund after the small ticket must be saved, refund problems should be in time to write down the date of purchase, refund date, train and amount of information, lest wait for a long time forget. Here to introduce some experience, if it is to buy tickets with a bank card, in the ticket window to change the refund, in addition to take the ID card and also to bring a bank card, and change the sign to make sure that there is enough to buy tickets to change the ticket, in fact, the equivalent of buying a new train tickets, and then back the old train tickets,

3, net silver refund success within a few minutes of the refund will be credited, credit cards may sometimes be slower, but generally within two or three days will also be credited. If more than 3 days is likely to be a refund of abnormal, half a month or even one months or more automatic return is very few. At this time, there is no way, only patience to wait. Because the call to the Railway customer service gave the same answer, and their attitude is not very good, why waste their telephone bills. Within 15 business days, they will not deal with you. After 15 working days, if the money has not yet arrived after the refund, there are two ways to solve the problem:

4, 12306 Telephone 24 hours of manned, but if the peak, such as spring Festival or catch up with natural disasters caused by the railway paralysis a large number of refunds, this may be in several calls and no one to answer, if not urgent, choose the morning or the night when people are less time to play it. After getting through the situation will help you fill out a form, and then a few days to call and then check the results of processing, generally they will only tell you the refund when the account is abnormal, will not directly call the money back, will let you call the bank. Then call your card bank or go directly to the bank, tell them that the purchase of the ticket refund when the account is abnormal, ask them to the Ministry of Railways Clearing Center for another refund, then the bank will let you register information, feedback to the head office processing. Processing time varies by bank, usually in a few days it will be found directly in the bank account.

5, the second is through the mail processing. But only applicable to online ticketing.