2015 second half of the-yuansy-10 month 15th operation

First, quality management

1, the project quality planning methods/techniques and tools, and a brief description;

(1), Benefit/cost Analysis: The quality management principle is that the benefits outweigh the costs

(2), benchmark comparison: is to compare the actual practice or plan of this project with the practice of other projects

(3), flowchart: Any relationship between the various elements showing a system relationship

(4), experimental design: Experimental design is a statistical method, it helps to determine the factors affecting specific variables

(5), Quality cost Analysis: Quality costs include prevention costs, assessment costs and defect costs.

(6), Quality function development: from the customer to the quality of the project delivery results, first identify the customer in terms of functional requirements and product characteristics of the relationship matrix, according to the relationship matrix, determine the technical parameters. Also called the quality house.

(7), process decision-making Process Diagram method: Comprehensive analysis when planning, estimate the various possible obstacles and results

2, the project quality assurance methods/techniques and tools, and a brief description;

(1), Benefit/cost Analysis: The quality management principle is that the benefits outweigh the costs

(2), benchmark comparison: is to compare the actual practice or plan of this project with the practice of other projects

(3), flowchart: Any relationship between the various elements showing a system relationship

(4), experimental design: Experimental design is a statistical method, it helps to determine the factors affecting specific variables

(5), Quality cost Analysis: Quality costs include prevention costs, assessment costs and defect costs.

(6), Quality function development: from the customer to the quality of the project delivery results, first identify the customer in terms of functional requirements and product characteristics of the relationship matrix, according to the relationship matrix, determine the technical parameters. Also called the quality house.

(7), process decision-making Process Diagram method: Comprehensive analysis when planning, estimate the various possible obstacles and results

(8), process analysis: According to planning guidance: identify the organizational and technical aspects of the need for improvement measures

(9), Project Quality Audit: Identify the use of low-efficiency and results-free policies, procedures and procedures in the project.

3, the Project quality control methods/techniques and tools, and a brief description;

(1), Test: General including unit test, integration test, System test

(2), check: The work product inspection to determine whether to meet the expected standards

(3), statistical sampling: is to select part of the group to check

(4), 6σ: Customer-centric evaluation method to drive continuous improvement at all levels within the organization

(5), causal diagram: Also known as fishbone diagram, Fishbone diagram, which is applicable to quality control, but also applicable to risk management. Graphically represent the relationship between events and factors.

(6), Flowchart: Used to help analyze the cause of the problem occurred.

(7), histogram: A Gantt Chart, each column represents a feature or attribute of a problem or situation

(8), Checklist: Tables, some checklists include instructions, illustrations.

(9), scatter plot: represents the relationship between 2 variables and the law

(10), arrangement diagram: Also called Pareto diagram, also known as the 28 law, according to the frequency of occurrence of the order of the size of the histogram. The project team should first take steps to crux the problem that caused the most number of defects.

(11), control chart: Also called Management chart, trend chart, a control of the boundaries of the quality management chart.

(12), Mutual relation diagram: A way to represent the relationship of things by using a line diagram. Two-way arrows

(13), affinity map: Rely on "inspiration" to discover new ideas and solve new problems

(14), tree: composed of blocks and arrows, shaped like a branch, also called system diagram, home photos, organization chart. One-way arrows

(15), Matrix diagram:

(16), Priority matrix diagram: Do not fill the matrix on the symbol, but fill the data

(17), process decision-making program diagram: Not a diagram, is a contingency plan

(18), Activity Network Diagram: Also known as Arrow bar graph method, vector line diagram method, is the network diagram in the Quality management application

4, quality management process;

(1), establish the quality standard system

(2), the implementation of the Project quality control

(3), the actual and the standard control

(4), corrective error correction

5, quality control process.

(1), select the Control object

(2) Setting standards or targets for control objects

(3) To formulate the implementation plan and determine the guarantee measures

(4). Execute AS planned

(5), the implementation of the project monitoring, inspection, and the results of monitoring and planning or standard comparison

(6), detection and analysis of deviations

(7), according to the deviation to take the corresponding countermeasures

Second, human resources management

1, human resources management including which four steps;

(1), Project Human Resource plan preparation

(2), Project team formation

(3), project team building

(4), Project team building

2, WBS, OBS, RBS, RAM definition;

WBS: Breaking project deliverables into work packages

OBS: Decomposition According to the organization's existing departments, units, or teams

RBS: Used to break down various types of resources in a project

RAM: A matrix that is used to indicate which team member is responsible for the work that needs to be done, or what team members are required to do the work.

3, personnel equipped with the management plan of seven items;

(1) forming a project team

(2) Timetable

(3) Human Resources release arrangements

(4) Training needs

(5) Recognition and reward

(6) Compliance with the provisions

(7) Security

4, the formation of team tools and technology;

(1) Prior assignment

(2) negotiation

(3) Procurement, including hiring or subcontracting

(4) Virtual team, to develop a workable communication plan is more important

5, the characteristics of the successful team;

(1) The team's goal is clear and the members are aware of their work's contribution to the goal

(2) Clear organizational structure of the team, clear position

(3) have written or customary work processes and methods, and the process is concise and effective

(4) The project manager has a clear assessment and evaluation criteria for the team members, the results of the work are fair and open, reward

(5) Discipline jointly formulated and adhered to

(6) work together

6, five stages of team building, and a brief description;

(1) Formation stage, individual members into team members

(2) The concussion stage, the team members begin to carry out the assignment task, encounter exceeding the anticipated misery, hope to be broken

(3) Standardize the stage, after a certain period of time-running, team members know each other and understand

(4) Play the stage, cooperate tacit understanding and the trust of the project manager, the member active work

(5) End stage, end of project, team dissolution

The length of each phase depends on the team's structure, size, and leadership of the project manager.

7, through the use of which methods and technology construction project team;

(1) General management skills

(2) Training

(3) Team building activities

(4) Basic rules

(5) Centralized Office

(6) Awards and recognition

8, team management methods/techniques and tools;

(1) Observation and conversation

(2) Project performance evaluation

(3) List of issues

9, conflict management of six ways.

(1) Problem-solving, the most ideal method in conflict management

(2) Cooperation, to reach the majority acceptance and commitment to the conflict solution

(3) Coercion, compulsory adoption of the views of one party

(4) compromise, no party to the conflict is completely satisfied, is a way to make some concessions conflict resolution

(5) To seek common ground, strengthen consistency and dilute inconsistent

(6) Retreat, put aside the immediate or potential conflict and retreat from the conflict

2015 second half of the-yuansy-10 month 15th operation