2016 double 12 registration portal 2016 Taobao double 12 registration time

12.12 pre-sale activity rules

I. Pre-sale activities

Pre-sale adopts the collection and pre-sale mode. The seller sets the collection target for the item starting quantity. From to on January 1, the buyer must pay the full amount of pre-sale goods. If the collection target is reached by on January 1, then the seller must deliver the goods within the agreed delivery time. If the collection target is not met, the system will refund the buyer, close the order, and send a message to the buyer who has not successfully collected the order through the Insite email, TradeManager and Taobao message box.

II. Pre-sale activity time

Pre-sale starts from 00:00:00 on April 9, November 25 to 02:00:00 on April 9, December 12.

III. Payment description for pre-sale activities

During the pre-sale process, the buyer needs to complete the full payment within 72 hours after collecting the pre-sale order, and the payment time-out order will be automatically closed.

IV. Refund for pre-sale activities

All pre-sale orders of November 25 captured from 0:00:00 on April 9, December 11 to 23:59:59 on April 9, 1212 can be refunded at any time without confirmation from the seller. After the collection is successful, the product can apply for a refund normally, but the seller must confirm it. If the collection fails, the order will be closed automatically and the payment made by the buyer will be refunded automatically.

Taobao 2016 double 12 registration entrance: http://yingxiao.taobao.com/list.htm? Spm = a2152.6732509.0.0.qtj6F8

In May October 10, some categories began to register for stores, products began to register in May November 1, and products started to be preheated in May December 1-11, and officially launched in May December 12.

Taobao double 12 registration process:

1. Registration will be made at the sub-venues on April 9, November 13-24;

2. The registration results for the sub-venues will be announced on April 9, November 30;

3. December 7 is the warm-up time for the Double 12 event;

4. The event was officially started on April 9, December 12.

FAQ

1. How long does it take for me to deliver the goods after I make the payment?

The seller can deliver the goods only after the collection is successful (am, June 12, November 25-12 ), for specific shipping time, refer to the latest agreed shipping time on the baby details page.

2. What preferential payment methods can be used to collect pre-sale support?

You can use store coupons and store red envelopes before the end of the Double 12 pre-sale activity; it does not support double 1212 cash red packets (full red packets, volcano red packets, red packet rain, flash sales red packets, red packet stealing, and merchant red packets );

3. Can the collection of pre-sold products ensure the lowest price?

Dear user, the pre-sale price is the lowest transaction price in the last 30 days of the baby at AM from October 11 to October 12. For the last 30 days, if a seller sells the product at a price lower than the pre-sale price on November 12, October 26-11, or within 15 days of "successful transactions" or "closed transactions, if the seller sells at a price lower than the double 12 pre-sale price, the consumer can appeal (the buyer can directly click "complain to the seller" in "Closed Transactions"). Taobao will follow the rules, the seller is penalized for points deduction.

4. After the pre-sale product payment is collected, the product is out of stock. Is the previous order still valid?

The order is the same as the normal pre-sale order. If the product has completed the collection target at on January 1, December 12, the seller must deliver the goods according to the pre-sale rules. If the collection target is not completed, the system will close the ticket for refund after am on the Double 12 shopping holiday.

5. The seller has not delivered the goods after the delivery time. What should I do?

After the buyer pays the full amount, if the seller defaults, causing the transaction to fail or delay delivery, and the order status is "transaction closed", the seller must follow the buyer's request, liquidated damages are handled in accordance with Taobao rules and relevant rules. Buyers can click "complain to seller" directly in "Closed Transactions"

6. Can I apply for a refund for pre-sale items?

Dear valued customer, before the presales activity ends at on April 9, the member can apply for a refund at any time without the seller's consent. The refund will be refunded immediately. During the period from January 1, 0.00 to January 1, 2.00, the user cannot apply for a refund. After the collection target is reached, the product returns to normal, and the refund rule is consistent with that of the normal product.

After on the 12th day of the 1949th month, I will pay for the order successfully collected. Is it OK?

Dear valued customer, after the pre-sale activity at on January 1, December 12, if the pre-sale item collection is successful, the unpaid order is still valid and the full payment is completed within 72 hours after the order is placed, the payment timeout order will be automatically closed, the seller must deliver the goods at the agreed time on the baby page.

8. The seller has not delivered the goods after the delivery time. What should I do?

After the buyer pays the full amount, if the seller defaults, causing the transaction to fail or delay delivery, and the order status is "transaction closed", the seller must follow the buyer's request, liquidated damages are handled in accordance with Taobao rules and relevant rules. Buyers can click "complain to seller" directly in "Closed Transactions ".

12.12 shipping rules

I. Extend delivery time

The goods purchased by the buyer between 23:59:59, January 1, December 12 and, January 1, December 18 will be queried before, January 1, December 26 at the latest.

(For special orders such as custom, pre-sale, bulky furniture and building materials, and contract machines, the time agreed by the buyer and the seller shall prevail .)

II. Extend the receipt confirmation time

From 23:59:59, January 1, December 12 to, December 18, the buyer confirmed that the time-out period for delivery was adjusted to 15 days for orders that were delivered by express delivery and EMS (for non-normal mail. Confirm that the shipping time remains unchanged for 30 days. The receipt time for overseas direct mail products is changed from 20 days to 30 days.

3. Refund of undelivered orders

On October 13, buyers are not allowed to refund orders that have not been delivered, and refund applications will resume normal from on October 13. Except for virtual orders and some services.

Some businesses *: Air travel train tickets, treasure top-up, taobaotv on-demand, distribution platform (purchase orders of suppliers and distributors), taobaodian, cash on delivery, transportation insurance, direct charge business orders, etc.

IV. Extend refund processing and return application time

Extend the seller's time to process refund and return Applications

1. for all refunds and returns initiated between 23:59:59, January 1, December 12 and, January 1, December 26 (including sales and after-sales services, including non-delivery, refund only after delivery, and refund for return ), the time-out period for the seller to process the application is adjusted to 10 days. Except virtual orders.

2. for all refunds and returns modified between 23:59:59, January 1, December 12 and, January 1, December 26 (including sales and after-sales services, including non-delivery, refund only after delivery, and refund for return ), the time-out period for the seller to process the application is adjusted to 10 days. Except virtual orders. Extend the time for buyers to enter the return logistics information

The seller agrees to the return application from 23:59:59, January 1, December 12 to, January 1, December 26. The time-out period for the buyer to enter the return ticket number is extended to 10 days. Agreed before 23:59:59 on April 9, December 12 or after on April 9, December 26, the time-out period for the buyer to enter the return waybill number is the same as that for normal (7 days. Except virtual orders. Extend the seller's description of the receipt confirmation and handling time

The buyer shall fill in the return logistics information from 23:59:59, January 1, December 12 to, January 1, December 26. The duration of the seller's confirmation of receipt shall be extended to 15 days (for non-normal mail), and the normal mail shall remain unchanged (30 days ). If the buyer fills in the return logistics information before 23:59:59, January 1, December 12 or after, January 1, December 26, the seller confirms that the delivery time is the same as that for normal (10 days. Except virtual orders.

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