38 typical blue screen cases and Solutions

If you encounter a blue screen problem, it is best to write down the prompt information after the blue screen first, and then compare it to see where the problem is.

1.0x0000000a: irql_not_less_or_equal

Error Analysis: mainly caused by faulty drivers, defective or incompatible hardware and software. technically speaking, it indicates that there is an Ethernet internal request level (IRQL) in the kernel mode to access the memory address that is not authorized to access.

Solution: Use the. Solution in the preceding solution to try to exclude it.

Instance 1: displayed when Windows 2000/XP is installed

In addition to checking whether the hardware complies with the compatibility list, the following measures should be taken.

(1) During installation and startup, press F5 when the message "setup is inspecting your computer's hardware configuration" appears, specify the correct computer type and Hardware Abstraction Layer (HAL ). For general users (only one CPU is installed), specify "standard PC Hal ".

(2) Disable all cache and wing ing settings in the CMOS settings, plug-and-play options, and virus protection.

(3) disconnect hardware that is not required for computer startup, including network card, built-in modem, sound card, and second hard disk. At the same time, check whether the hard drive jumper is set as the main jumper, and check whether the optical drive jumper is correct.

(4) If you are upgrading from windows to Windows XP, you also need to uninstall all anti-virus software and start management software (such as Norton Goback), and remove all unnecessary hardware, disconnect all USB devices and printers.

Instance 2: when Windows/XP is used

(1) Check the latest installed software and hardware drivers, uninstall or disable them, we recommend that you use safe mode to complete this task, if it is a driver, we recommend that you use the driver return function of Windows XP to restore the original driver.

(2) If Windows cannot be started. First, try to use "Last correct configuration" to solve the problem. If the problem is invalid, follow the methods below.

★Windows XP: Use the installation disc to go to the fault recovery console, run the "% SystemRoot % \ system32 \ restore \ rstrui.exe" command, and then follow the prompts to restore the system.

★Windows 2000: Write down the file name displayed in the blue screen information, find a computer with the same hardware and software as your computer, open the Registry Editor, and find HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services]. every device in the system is saved here. for details about the service registration information, especially the "diskplayname" in the right pane, some drivers will indicate the device driver usage description here. In addition, there is a corresponding file name after the "ImagePath" key value, which is also the main point of attention. You need to compare the file name you copied.

Use the Windows 2000 installation CD to go to the "fault recovery console", go to the C: \ winnt \ system32 directory, enter "listsvc", and press enter to list the services or devices installed in the current system, find and write down the service or device name related to the newly installed hardware or software, enter "Disable service or device name", and press enter to stop the device.

2.0x00000012: trap_cause_unknown
Error Analysis: If this error message is returned, it is unfortunate that the analysis result of kebugcheck is that the cause of the error is unknown.

Solution: Since Microsoft is not able to help, you have to rely on yourself. Please think carefully about when this error occurred; what operations did you perform on the system when it first occurred; what operations are being performed at the time of occurrence. Find the possible causes from the information and select the corresponding solution to try to eliminate them.

Example 3: blue screen triggered by innovative Sound Card Driver

When Windows 2000 is started, the blue screen information appears, where the information is "Stop 0x00000012 (0x00000000, 0 x, 0 x,) trap_cause_unknown ".

This problem is caused by the installation of the innovative sound blster live sound card and the use of the sound blster live software. The solution is, uninstall the sound blster live software in Control Panel → Add/Remove Programs, download and install the latest driver from the http://www.mydrivers.com/cgi-bin/sound/271,1.htm.

3.0x0000001a: memory_management

Error Analysis: This memory management error is often caused by hardware, such as newly installed hardware and memory problems.

Solution: If it appears during Windows installation, it may be because your computer does not meet the minimum memory and disk Requirements for the Windows Installation.

4. 0x0000001e: kmode_exception_not_handled

Error Analysis: an invalid or unknown process command is detected in the Windows Kernel. This shutdown code is generally caused by faulty memory or similar causes as 0x0000001a.

Solution:

(1) hardware compatibility problems: Check whether all hardware is included in the list against the latest hardware compatibility list mentioned above.

(2) Problematic device drivers, system service or memory conflicts, and interrupt conflicts: if the driver name appears in the blue screen information, please try to disable or delete the driver in safe mode or fault recovery console and disable all newly installed drivers or software. if the error occurs during system startup, go to secure mode and rename or delete the files marked in the blue screen information.

(3) If the error message clearly states that win32k. sys is probably caused by a third-party remote control software, you need to disable the service of the software from the fault recovery console.

(4) When windows is restarted for the first time after Windows is installed: the biggest possible cause is that the disk space in the system partition is insufficient or the Biol compatibility is faulty.

(5) If a software is disabled, it is likely that the software has a design defect. Please upgrade or uninstall it.

Instance 4: displays the 0x0000001e stop code with aspi32.sys information.

Windows XP does not support ASPI, but the old version of APSI is installed on the computer (Advanced SCSI programming interface, which is required by many software related to the optical drive, such as Nero ). download the adaptec aspishest driver 4.71.2from the http://mydrivers.com/dir83/d33572.htm and run aspiinst.exe to complete the installation.

5.0x00000023: fat_file_system

0x00000024: ntfs_file_system

Error Analysis: 0x00000023 usually occurs when reading and writing the system partition using the fat16 or FAT32 file system, while 0x00000024 is caused by NTFS. sys File error (this driver file is used to allow the system to read and write the disk using the NTFS file system ). these two blue screen errors may be caused by physical damage to the disk, or the interruption requires that the packets (IRPs) be damaged. other causes include: Too Many disk fragments, too frequent file read/write operations, and a large amount of data, or caused by some disk image software or anti-virus software.

Solution:

Step 1: Open the command line prompt and run the "chkdsk/R" command to check and fix hard disk errors. If a bad track is reported ). Use the detection tool provided by the hard disk manufacturer for detection and repair.

Step 2: Disable all software for instant file scanning, such as anti-virus software, firewall software, or backup tools.

Step 3: Right-click the c: \ winnt \ system32 \ drivers \ fastfat. SYS file and select "properties" to check whether the version matches the current Windows version.

Step 4: Install the latest motherboard driver, especially the IDE driver. If your optical drive and removable memory also provide drivers, you 'd better upgrade them to the latest version.

6.0X00000027: rdr_file_system

Error Analysis: it is difficult to determine the cause of this error. However, a problem with Windows Memory Management may cause this shutdown code.

Solution: If it is memory management, increasing the memory will solve the problem.

7. 0x0000002e: data_bus_error

Error Analysis: system memory parity errors are usually caused by defective memory (including physical memory, secondary cache, or video card memory ), the device driver accesses the memory address that does not exist. in addition, the hard disk is damaged by viruses or other problems.

Solution

(1) Check for viruses.

(2) run the "chkdsk/R" command to check all disk partitions.

(3) Use memory testing software such as memtest86 to test the memory.

(4) check whether the hardware is correctly installed, for example, whether it is firmly inserted and whether there are stains on the golden finger.
8.0x00000035: no_more_irp_stack_locations

Error Analysis: literally, it should be caused by a stack problem in the driver or some software. In fact, the real cause of this fault should be the problem in the driver itself or the memory quality problem.

Solution: Use the solution related to the driver and memory in the general solution described earlier.

9.0x0000003f: no_more_system_ptes

Error Analysis: An error related to system memory management. For example, a large number of input/output operations may cause memory management problems; defective drivers improperly use memory resources. An application (such as backup software) is allocated a large amount of kernel memory.

Solution: Uninstall all recently installed software (especially applications and anti-virus software that enhance disk performance) and drivers.

10. 0x00000044: multiple_irp_complete_requests

Error Analysis: usually caused by hardware drivers.

Solution: uninstall the recently installed driver. this fault rarely appears, and it is known that it will appear when using http://www.in-system.com/some of the company's software, where the crash is Falstaff. sys File.

11. 0x00000050: page_fault_in_nonpaged_area

Error Analysis: memory with problems (including physical memory, secondary cache, and video memory), incompatible software (mainly remote control and anti-virus software ), this error is caused by corrupted NTFS volumes and faulty hardware (for example, the PCI plug-in card itself is damaged.

Solution: Use the general solution described earlier to exclude memory, software, hard disk, hardware, and other related solutions.

12. 0x00000051: registry_error

Error analysis: the shutdown code indicates that the Registry or System Configuration Manager is incorrect. The hard disk is physically damaged or the file system is faulty, resulting in an input/output error when reading the Registry file.

Solution: Use "chkdsk/R" to check and fix disk errors.

13. 0x00000058: ftdisk_internal_error

Error Analysis: indicates an error occurred in the master drive of the fault tolerance set.

Solution: first, restart the computer to check whether the problem can be solved. If not, try "Last correct configuration.

14.0x0000005a: critical_service_failed

Error Analysis: it is caused by a very important system service startup failure.

Solution: if a new hardware is installed, remove it first. Check whether it is compatible with Windows 2000/XP through the online list, and then start the computer. If the blue screen still appears, use "Last correct configuration" to start Windows, if the problem persists, we recommend that you fix the problem or reinstall it.

15.0x0000006f: session3_initialization_failed

Error Analysis: this error occurs when Windows is started. It is generally caused by a faulty driver or damaged system file.

Solution: We recommend that you use the Windows installation CD to fix and install the system.

16.0x00000076: process_has_locked_pages

Error analysis: a driver does not properly release the occupied memory after an input/output operation.

Solution:

Step 1: click "start -- à run", enter "regedt32", and find [HKLM \ System \ CurrentControlSet \ Control \ Session Manager \ memory management]. in the right pane, create a two-byte value named "tracklockedpages" and set it to 1. In this way, Windows will track the driver when the error occurs again.

Step 2: If the blue screen appears again, the error message will be:

Stop: 0x000000cb (0xy, 0xy, 0xy, 0xy) driver_left_locked_pages_in_process

The fourth "0xy" is displayed as the name of the problematic driver, which is then updated or deleted.

Step 3: Go to the Registry Editor and delete the added "tracklockedpages" value.

17 0x00000077: kernel_stack_inpage_error

Error analysis: the kernel data to be used is not found in the virtual memory or physical memory. This error often indicates that there is a problem with the hard disk, and the corresponding data is damaged or infected by viruses.

Solution: Use anti-virus software to scan the system and run the "chkdsk/R" command to check and fix disk errors. If not, use the tool provided by the hard disk manufacturer to detect and fix disk errors.

18.0x0000007a: kernel_data_inpage_error

Error Analysis: this error is often caused by kernel data in the virtual memory being unable to be read into the memory. The possible cause is that there are bad clusters, viruses, disk controller errors, and memory problems in the virtual internal page file.

Solution: first, Use anti-virus software that is upgraded to the latest virus database to scan and kill viruses. If the error message contains the code 0xc000009c or 0xc000016a, it indicates that it is caused by bad clusters, in addition, the system's disk detection tool cannot be automatically repaired. In this case, you must go to the "fault recovery console" and run the "chkdsk/R" command to manually fix the problem.

19. 0x0000007b: inaccessible_bo0t_device

Error Analysis: Windows cannot access system partitions or start volumes during startup. Generally, it occurs when the motherboard is started for the first time after it is changed because the new motherboard and the IDE controller of the old motherboard use different chipset. Timely rain may also be caused by viruses or hard disk operations.

Solution: Generally, you only need to use the installation disc to start the computer, and then perform repair and installation to solve the problem. For viruses, you can use anti-virus software of DOS to scan and kill viruses. If there is a problem with the hard disk itself, install it on another computer, and then use "chkdsk/R" to check and fix disk errors.

0x0000007e: system_thread_exception_not_handled

Error analysis: the system process produces an error, but the Windows Error processor cannot capture it. There are many causes, including hardware compatibility, problematic drivers or system services, or some software.

Solution: Use the Event Viewer to obtain more information and find the root cause of the error.

Instance 5: After Windows XP is upgraded, the blue screen information is displayed.

Step 1: Check disk space. If this problem occurs after the first restart during Windows installation or after the installation is complete, there may be insufficient hard disk space to run Windows.

Step 2: BIOS incompatibility. If this problem occurs after the first restart during Windows installation or after the installation is complete, it may be that the BIOS is not compatible with windows. Please upgrade to the latest BIOS.

Step 3: There are incompatible hardware drivers. If the name of a driver is listed in the Stop error message, disable or delete the driver. If an error occurs during startup, you need to enter safe mode to rename or delete the problematic driver. If you cannot enter safe mode, you need to use the installation disc to enter the fault recovery console and rename the file.

TIPS:

The error cause of "0x0000007e: system_thread_exception_not_handled_m" is basically the same as the solution.

21.0x0000007f: unexpected_kernel_mode_trap

Error Analysis: It is generally caused by faulty hardware (such as memory) or some software. Sometimes this error is also caused by overclocking.

Solution: Use the detection software (for example, memtest86) to check the memory. If the overclocking is performed, cancel the overclocking. Remove the PCI hardware plug-in from the main board's hand slot or change the slot. In addition, some motherboard (such as nforce2 motherboard) after the CPU overclock, the south bridge chip overheating will also lead to a blue screen, at this time for the chip to add a heat sink alone can effectively solve the problem.

22.0x00000080: nmi_hardware_failure

Error Analysis: usually caused by hardware.

Solution: If you have recently installed new hardware, remove it, try replacing the slot, and install the latest driver. If you have upgraded the driver, recover to the original version; check whether the memory Gold finger has stains and damage; scan viruses; Run "chkdsk/R" to check and fix disk errors: Check that all hardware plug-ins are inserted. If the above attempts are ineffective, You have to seek help from a professional computer service company.

23.0x0000008e: kernel_mode_exception_not_handled

Error Analysis: kernel-level applications produce errors, but Windows Error processors are not captured. It is usually hard-ware compatibility.

Solution: Upgrade the driver or BIOS.

Tips

The error cause of "0x1000008e: kernel_mode_exception_not_handled_m" is basically the same as that of the solution.

24.0x0000009c: machine_check_exception

Error Analysis: usually caused by hardware, generally due to overclock or hardware problems (memory, CPU, bus, power supply ).

Solution: If overclocking is performed, downgrade back to the original CPU frequency to check the hardware.

25.0x0000009f: driver_power_state_failuer

Error Analysis: often related to power supply, often occurs in power-related operations, such as shutdown, standby or sleep.

Solution: reinstall the system. If the problem persists, replace the power supply.
26.0x000000a5: acpi_bios_error

Error Analysis: Generally, the main board BIOS does not fully support ACPI specifications.

Solution: if there is no corresponding BIOS upgrade, you can install Windows 2000/XP, when the "Press F6 if you need to install a third-party SCSI or raid driver" prompt appears, press F7 to disable installation of ACPI Hal in windows, install standard PC Hal.

Knowledge

What is ACPI? It is short for Advanced Configuration and Power interface, meaning "Advanced Configuration and Power Interface ". This is a power management standard jointly developed by Intel, Microsoft, and Toshiba. It helps the operating system control and allocate power to each device connected to the computer. With ACPI, the operating system can shut down unnecessary peripherals.

27.0x000000b4: video_driver_init_failure

Error analysis: the stop information indicates that the graphics card driver cannot be started in windows and thus cannot enter the graphic interface. It is usually a Video Card problem or a hardware conflict with the video card (for example, a parallel or serial port conflict ).

Solution: Go to security mode to check whether the problem is resolved. If possible, upgrade the latest graphics driver. If not, it is likely that the video card conflicts with the parallel port. In security mode, press win + break to open the "System Properties" window, in "Hardware-> Device Manager", find and double-click the LPT1 port connecting to the printer. On the "Resources" tab, deselect the "use automatic configuration" check box, change "03bc" of "input/output range" to "0378 ".

TIPS: Sometimes, the video card conflicts with the serial port, so that after a long time of use, the keyboard and mouse are totally out of order, and the screen displays a blue screen, in the past, the serial mouse on the computer conflicts with the video card, and the fault is solved after the PS/2 mouse.

28.0x000000be: attempted_write_to_readonly_memory

Error analysis: a driver attempts to write data to the read-only memory. Usually after a new driver, system service, or firmware program of the device is installed.

Solution: if the error message contains a driver or service file name, uninstall or disable the newly installed driver or software.

29.0x000000c2: bad_pool_caller

Error analysis: a kernel-layer process or driver attempts to perform memory operations incorrectly. It is usually caused by a driver or software with bugs.

Solution: Please refer to the general solution-related items described earlier for troubleshooting.

TIPS: the blue screen caused by the driver

0x000000c4: driver_verifier_detected_violation

0x000000c5: driver_0000upted_expool

0x000000c6: driver_caught_modifying_freed_pool

0x000000c7: timer_or_dpc_invalid

0x000000c9: driver_verifier_iomanager_violation

The above blue screen information is basically caused by a problem with the hardware driver. You need to upgrade the driver to solve the fault.

30.0x000000ce: driver_unloaded_without_cancelling_pending_operations

Error Analysis: usually caused by problematic drivers or system services.

Solution: Please refer to the general solution-related items described earlier for troubleshooting.

Instance 6: This blue screen information appears when you click the "set" tab of "show properties ".

"VGA. DLL file information. The cause of this problem is that pcAnywhere version 9.0 or 10.0 is installed. Uninstall and reinstall pcAnywhere, and then start the software, click "tool à application options à host operation" and change "host video mode" to "compatible ".

Instance 7: The blue screen is displayed at startup and sknfw. sys is displayed.

This is because the Skynet firewall software is installed, and its corresponding services cannot run normally, resulting in windows blue screen cannot be started. Go to security mode and uninstall the software.

31.0x000000d1: driver_irql_not_less_or_equal

Error Analysis: it is usually caused by problematic drivers (for example, the Logitech mouseware 9.10 and 9.24 drivers of the Logitech mouse will cause this fault ). At the same time, defective memory, corrupted virtual memory files, and some software (such as multimedia software, anti-virus software, backup software, and DVD player software) will also cause this error.

Solution: Check the recently installed or upgraded Driver (if "ACPI. sys and other similar file names can be very certainly a driver problem) and software; test whether there is an internal problem; go to the fault recovery console, go to the virtual memory page file pagefile. run "del pagefile. run the "sys" command to delete the page file. Then run the "chkdsk/R" command in the partition where the page file is located. After Entering windows, reset the virtual memory.

If you encounter this blue screen while surfing the Internet, and you are just downloading and uploading a large amount of data (such as online games and Bt downloads), it should be a NIC driver problem, upgrade the driver.

32.0x000000ea: thread_stuck_in_device_driver

Error Analysis: it is usually caused by a video card or video card driver.

Solution: first upgrade the latest graphics card driver. If not, you need to change the graphics card to test whether the fault is caused by fund-raising.

33.0x000000ed: unmountable_boot_volume

Error Analysis: this error is generally caused by a disk error. Sometimes it is recommended to check whether the hard disk connection Red is not in good contact or whether the connection line meets the hard disk transmission specifications, for example, ATA-100 hard drive still use ATA-33 connection line, does not matter to low speed hard drive, but high speed hard drive (Support ATA-66 or above) more stringent requirements, wrong connection lines may sometimes cause such failures that cannot be started. If this error occurs frequently after repair, it may be a precursor to hard disk damage.

Solution: Generally, the restart will solve the problem. In any case, we recommend that you run the "chkdsk/R" command to check and repair the disk.

34.0x000000f2: hardware_interrupt_storm

Error analysis: the kernel layer detects an interruption storm in the system. For example, a device does not release the interruption used by its comrades after the operation. This is usually caused by a defective driver.

Solution: upgrade or uninstall the recently installed hardware driver.

35.0x00000135: unable_to_locate_dll

Error Analysis: It usually indicates that a file is lost or damaged, or the Registry has an error.

Solution: if the file is lost or damaged, the corresponding file name is usually displayed. You can find the corresponding file through the network or other computers, and copy it to the System32 subfolder in the system folder. If the file name is not displayed, it is likely that the Registry is damaged. Choose system restoration or previous registry backup for restoration.

36.0xc000021a: status_system_process_terminated

Error analysis: the user mode subsystem, such as Winlogon or CSRSS, has been damaged. Therefore, security cannot be ensured, and the system cannot be started. Sometimes, when the system administrator mistakenly modifies the user account permissions, the system files and folders cannot be accessed.

Solution: Use "Last correct configuration". If it is invalid, use the installation CD to fix the installation.

Instance 8: Goback causes 0xc000021a

After the Goback software is installed, the blue screen with the shutdown code "0xc000021a" appears when the computer is started. The solution is to press the Space key when the Goback screen is started and appears to enter the setting window, select the "Disable Goback" option, enable the computer to start, go to "Control Panel à Add/delete programs", and uninstall Goback.

37. Stop oxc316221 or status_image_checksum_mismatch

Error analysis: the driver or system DLL file is damaged. Generally, the file name appears on the blue screen.
Solution:

(1) Use the Windows installation CD for restoration and installation.

(2) If you can still enter the security mode, enter the following in "à run:

SFC/scannow

Press enter to check the system file and restore the modified or damaged file.

(3) You can also Extract files to solve the problem. Go to the "fault recovery console" and use the copy or expand command to copy or decompress the damaged files from the installation disc. However, the blue screen is generally a driver file problem, so the expand command will use more, for example, the blue screen prompts TDI. sys File, because the driver file is generally in the i386 \ driver compressed package, so use: Expand G: \ 386 \ driver. cab \ f: TDI. sys c: \ winnt \ System \ driver.

Tip: disk errors may be the root cause of file damage. Please check the disk errors by running "chkdsk/R" in the Recovery Console.

If there is a problem with the newly installed memory, it is likely that the page file in the virtual memory fails. Follow the "0x000000d1: driver_irql_not_less_or_equal" solution.

38. If these blue screen shutdown codes appear at startup

If a blue screen appears during Windows Startup and an error message in Appendix 1 is displayed, most of the errors are caused by hardware. Use the diagnostic tool provided by the hardware vendor to determine whether the hardware is faulty, go to the website to check whether there are the latest BIOS or firmware update programs. If the hardware is correct, reinstall Windows 2000/XP. If the problem persists, you can only seek professional technical support.