53KF Customer service System initiative to launch setup skills

Active initiation is the basic function of customer service system and one of the most important functions.
How to set up a proactive launch. Make visitors feel comfortable, satisfied, and at home. Let's talk a little bit today about the setup techniques that you initiate.
Active initiation, including active invitation and forced dialogue.
In the work platform, can go to the website visitor to find the invitation and the mandatory dialogue button, at the same time, in this page, also can see the visitor's IP, the current visit page, the source and so on, after the general understanding visitor's intention, again the initiative initiation, is not very intimate acridine.

Well, know where to launch, we have to study the background settings.

One-time Active invitation
First, in the system settings of the active launch setting, the default is a delay of 10 seconds to automatically initiate the conversation invitation, namely: when the visitors first open the site, the system will automatically in 10 seconds after the invitation to initiate a dialogue, of course, the time delay can be customized.
Note: When all customer service is not online, the system will not launch the invitation box, you can enable offline invitation, that is, when all the work numbers are not online, the system will also launch the invitation box, so that visitors can smoothly leave your message.

Repeatedly initiated invitations
The default initiative is initiated for once, and if you are afraid that the visitor will be shut down incorrectly, you can set up a recurring invitation to initiate a conversation. At this point, you can set restrictions on the various pop-up invitation boxes, such as the time interval that repeats, the number of times the page pops up the invitation box, and so on. When the repeated initiation interval of 10 seconds is checked, the system will actively initiate an invitation dialogue every 10 seconds before the visitor leaves.

Note: The invitation box will not pop up repeatedly if the visitor determines successful implementation of the consultation by clicking on it repeatedly.

Fixed area invitation
If the sales range is clear and you want to initiate an invitation only for a particular locale, can you block out other areas? The answer is yes. Can be enabled in the Drop-down menu, found in the range enabled, if you want to set more than one area, you can add multiple scopes. After the settings have been saved successfully, the rest of the area visitors will not be invited OH.

Initiating a mandatory conversation
Forcing a conversation is a good choice. When the visitor opens the website, the system pops up the dialog box directly, but is not the invitation box, basically has the intention customer, will choose the Direct Use dialog box consultation, the effect is very good. Of course, on Settings, the pop-up dialog box has the same restrictions as the pop-up invitation box. In addition, you can choose to force the dialog mode, there are new windows and Floating dialog window two kinds.
Note: Forced dialogs can also be initiated repeatedly, but unlike repeated invitations, forced dialogs continue to be initiated when a visitor closes the dialog window. In addition, to initiate a mandatory conversation, there must be a customer service online and no offline invitations can be set.

Fixed Page Setup
If you only need to set up the homepage to initiate, other pages do not need, how to set it.
To achieve this effect, you need to deploy style. In style 1, enable and set the initiative to your own needs, style 2 is not enabled. Then, put on the home page style 1 code, other pages hanging style 2 code, OK.
From the last setup can be seen, the function of the customer service system is not absolutely independent, and sometimes complementary between the functions, will achieve unexpected effect oh.

Article Author: 53 Fast Service