6 ways to Win enterprise customer service system innovation

Two times the marketing is in the fierce market competition environment of a competitive-oriented strategy, advocating the operation of customers, reduce marketing costs. The enterprise constructs the customer service system, aims at enhances the enterprise in the processing customer service the rapid response ability, through enhances the customer satisfaction, the customer loyalty to achieve two marketing effect, this requests the company must have the strong customer service management ability.

Customer service response

The remote Service system combines the artificial online customer service and the Intelligent robot response two ways, the artificial online customer service includes the embedded enterprise website, the SOFTWARE PRODUCT the online customer service as well as the access to the mobile port public number, The online customer service of the APP, based on the knowledge base, can help the enterprise set up a self-help answering system and build a knowledge base according to the actual service requirement.

In addition, customers can also take the form of e-mail, the need to solve the problem sent to the enterprise mailbox,web1800 can be converted to a single problem ticket, to the relevant personnel to deal with. Through the web1800 service system, we can centralize user service requests from various channels to one platform, and use the work order system within the system to transfer internal tasks, quickly respond to and answer customer questions.

Customer Relationship Management

the message push service within the WEB180 remote service system can help enterprises to proactively push messages to specific customer groups, proactively serve customers, achieve more accurate customer service marketing, and avoid the negative emotions that harassment information brings to customers.

Needle for Enterprise 20% key customers,web1800 unique VIP Channel technology can achieve a multi-to-one service, Enterprise VIP customers in the request service queue, Many-to-one service and exclusive resources to open the download has a unique advantage, so that high-quality customers enjoy the real VIP treatment.

for those who already have CRM Management System Enterprise,web1800 can achieve with the CRM database information synchronization docking, in the customer login automatically record or extract the existing user information, historical service records, etc., easy for enterprises to different customers differentiated services. If a tax service enterprise can identify individual users, business users, and customer geographic sources based on the ID number entered by the user, then transfer to the corresponding customer service group.

Service Assignment

Enterprises can be based on the scope of service, service types to customer service groups, such as the online purchase process of pre-sales customer service, after-sale customer service, services products in the cost of software, financial software, etc., the user into the queue after the automatic transfer to the background corresponding customer service. Web1800 's internal communication and collaboration capabilities ensure the ability to communicate and collaborate with each other between groups, frontline customer service, and second-line engineers. In addition, the work order system can effectively ensure that the customer problem quickly find the corresponding person to solve, each work order Processing status in the Enterprise customer service and the user's client are immediately available to query, at any time to follow up the status of the solution.

Quality of service supervision

Web1800 provides a number of data reports, such as customer feedback, performance reports, operational reports, product problem reports, work order Processing reports, all of the services will ultimately be able to export clear data reports. For each customer service personnel of the quality of services, will discourse, service efficiency are can be monitored and managed, under the web1800 can even fine supervision to each service personnel per minute service situation , The Service Management department and the enterprise can thus judge each service person's ability and the workload.

Remote Service

Remote services enable online sessions, file transfers, screenshots, remote demonstrations, remote control and other functions to make the problem description clearer and service smoother.

innovative services are seen as an important way for companies to gain more loyal customers and improve customer satisfaction, especially as the robot online response service has been widely used in various fields. Web1800 Remote Customer service system is based on the SAAS Platform cloud service platform, enterprises can be configured on-demand, maximize the cost savings of services at the same time to achieve their own personalized customer service system, to create innovative service system.

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6 ways to Win enterprise customer service system innovation