Atitit. Corporate values employees first vs. Customer first. docx

Atitit. Corporate values employees first vs. Customer first. docx

1. Customer First argument is wrong, employee priority is correct, philosophy and values 1

1.1. Any organization should have an organizational member priority greater than the external member well paid 1

1.2. the organization's largest resource is employee 2

1.3. an organization that has nothing in the economy, as long as there are a large number of members is power, such as medieval religious organizations 2

1.4. from a historical perspective, the concept of a large number of civilians has been implemented, the concept of a few gods and emperors has been unearthed in Huawei, more and more people, the King less and 2

1.5. "Employee First" has nothing to do with ethics, it's about strategy 2

1.6. shareholder value is a result, not a strategy 2

1.7. employees are the biggest asset of the enterprise , if an organization can have a large staff, then no need to consider making money 3

2. How to practice the concept of employee first,specs3

2.1. No satisfaction of the staff is not satisfied with the customer 3

2.2. never take the initiative to lay off staff and have difficulty sharing 3

2.3. You can use leave system When you are in trouble 3

2.4. transformation is to turn to the heart, that is, to return to the original point, re- 3

2.5. If the employee chooses to leave at work, it is difficult for the enterprise to develop. 3

2.6. measures: Unwelcome customers blacklist 3

2.7. for those who do not understand co-win, we should not let them become our customers, because such people not only can not bring you profit, but also damage your reputation. 3

3. customer 's ranked 3

3.1. In addition , the customer is inherently unequal, there must be a ranked of the 3

4. Some wrong ideas 4

4.1. misconception 1:: All activities of modern enterprises are for customers, there is no presence of customers there is no enterprise 4

4.2. " Sales for the king " strategy allows us to indulge customers for many years, and to this end to absorb too many inferior customers, which 4

1. Customer first argument is wrong, employee priority is right, philosophy and values1.1. any organization should have an organizational member priority of well paid than an external member.

A national organization, citizens ' rights are always higher than those of other countries. Internal members are preferred.

Family organization, religious organization, all the same.

If you think ' the customer is always right ', it is the most serious betrayal of the business owner. In fact, the customer is often wrong, we do not welcome this kind of customer. We'd rather advise this customer.

It is expressly determined that the store has the right to choose the object of service.

1.2.organization's largest all resources are employees.1.3. If an organization has nothing in the economy, as long as there is a large number of members is power, such as medieval religious organizations1.4. from a historical perspective, the idea of a large number of civilians has been carried out, the concept of a few gods and emperors has been unearthed in Huawei, more and more people, the king less1.5. "Employee First" has nothing to do with ethics, it's strategy1.6. shareholder value is a result, not a strategy

Jack Welch, one of the first shareholder-value advocates, now stands out and criticizes it: "Shareholder value is the dumbest theory in the world." Shareholder value is a result, not a strategy ... You rely primarily on your employees, your customers, and your products.

1.7. employees are the biggest wealth of the enterprise , if an organization can be a large number of people, then no need to consider making money 2. How to practice the concept of employee first,specs 2.1. No satisfaction of the staff is not satisfied with the customer2.2. never take the initiative to lay off staff , encounter difficulties and have difficulty sharing2.3. can use leave system when encountering difficultiesVacation2.4. transformation is to turn to the heart, is to return to the original point, re-2.5. if the employee chooses to leave at work, the enterprise will be difficult to develop.

2.6. Action: Blacklist of unwelcome customers2.7. for those who do not understand co-win, we should not let them become our customers, because such people not only can not bring you profit, but also damage your reputation.

3. Customer 's ranked 3.1. In addition , the customer is inherently unequal, there must be a ranked of

. Mr. Perry and Dr. Rogers, who are ranked by 16 of the world's top management gurus, divide customers into three categories based on customer value for business: the most Valuable Customer (MVC) (Mostvaluablecus-tomer), The most growth customer (MGC) (Mostgrow-ablecustomer), negative customer (BZ) (Belowzerocustomer). Their view is that the enterprise

The "God" should be regarded as the most valuable customer and the most growth customer , while negative customers cannot be regarded as "God" and must be abandoned as soon as possible. Because negative customers can not bring any value to the enterprise, will only consume enterprise resources.

4. some wrong ideas.

4.1. misconception 1: All activities of the modern enterprise are for the customer, There is no existence of the enterprise without the customer

The idea is that it's wrong. Businesses can exist independently without customers. If there is no inhabitant on a deserted island, then can not open up the market?? Well, the members of the organization are their customers.

"Employee First" has nothing to do with ethics, it's about strategy-human resources-World Manager website. htm

4.2."Sales for the king"strategy has allowed us to indulge our customers for many years, and we have absorbed too many inferior customers, which

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Kanji Name: Etila ( Ayron) , email:[email protected]

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Atitit. Corporate values employees first vs. Customer first. docx