Attitude, the first element of successful sales staff

"Attitude determines everything ." Someone may ask, what is this attitude? Can it determine whether it is invisible or invisible?

Let's look at some things that often happen in our sales work:

When you are rejected by a customer once, twice, three, five, or more times, you may think that this ghost is really difficult to get rid; however, you may think that it is normal for him to reject me. Maybe I have not done enough in some aspects. If I try again, I may be able to succeed;

I have already made an appointment with a customer yesterday, but it suddenly experienced a heavy rain for many years. You may want to forget it. It's just a day off. It's raining, and customers won't blame me; however, you may think that this is a good opportunity to make the customer like me more and trust me. If I appear in front of the customer with such a heavy rain, the customer will be touched;

When you access the terminal, you may want to say this again when you are maliciously rejected by the customer or even speak out; but you may wonder if he is experiencing any unhappy things? Do I need patience and sincerity to persuade him?

When a customer wants to learn more about your products, you may not be prepared in advance. You can only tell the customer to wait for me to ask people in the company; however, you may have made sufficient preparations in advance to offer answers to the customer professionally, and the deal will be successful.

After the customer buys your product, you find that the customer actually needs another product, but this product does not exist in your company. You may want to forget it, it's not my fault. I sold it all, and I don't have to pay back my commission. But you may want the customer to buy products that he doesn't need. If you ignore them, it will cause losses to the customer, which violates the basic principles of sales and has a negative impact on the company. I have to tell him the truth and take back the product.

When you get back tired for a day, will you still summarize the gains and losses of your work today, and do you have a systematic learning plan to improve your sales level? ......

Then the different answers and solutions to these questions have become a watershed between a good salesperson and a mediocre salesperson.

All successful people, or people with outstanding performance, succeed because of their values, their way of thinking, and their behavior patterns are different from those of ordinary people.

I have a friend who works as a mechanical device. I spent a lot of time talking about a single order worth more than 0.4 million RMB. However, when the ticket is to be signed, it is found that the device of another company is more suitable for customers and the price is lower. So he told the customer about all this and suggested the customer to buy the products of another company. The customer was very touched. As a result, my friend received a Commission of less than yuan and was criticized by the company. However, in the next year, only the customer introduced millions of businesses, and he earned a high reputation in the industry.

Let's think about whether we will deal with the same thing in that way? Will he be stupid at the time? Will it be as confused and puzzled as his company does?

What is the answer? It is very simple. His way of looking at things is different from that of ordinary people! Maybe this is the secret to success.

There is another story.

Two talent experts took the test together and met a team on the road. When I saw the dark coffin, one of the Talent immediately became cool. I thought, "Why is it so unlucky today. As a result, my mood plummeted until I walked into the test room, and the dark coffin was lingering. As a result, wensi ran up and became famous.

Another talent also saw the coffin, and I was also shocked. But I thought about it: the coffin, the coffin, isn't there an "official" and "material? Well, it seems that this time we are going to take the lead, we will definitely be in high school, so we are very excited and in high spirits. We walked into the test room to enjoy the high school.

Back home, both of them said to their family: the coffin is really good!

Let's think about why the same person does the same thing, but the results are completely different?

Yes attitude!

We can use the ABC sentiment theory of the famous psychologist "NLP" to explain this problem at a glance.

Peng believes that a person's emotions are mainly rooted in his own beliefs and his comments and interpretations of life scenes. That is, the antecedent of a thing. Through the comments and explanations of this thing by the author, and the belief in this thing (belief), the result is determined ).

In the above story, the reason why the first talent was named Sun Shan is that he was exhausted in the test room, and the reason why wen si was exhausted was that he was in bad mood, the reason for the bad mood is that he saw the coffin he thought was "unlucky.

Another scholar named the gold medal in the examination room because of his surging popularity in the test room, and because of his high mood and high mood, he saw the coffin he thought "good luck.

You have had a similar experience in your past work and life, but you have not paid attention to it or think carefully.

Different Attitudes bring about different life experiences and results. Because mentality can influence how we view things and affect our cognitive methods. Let's think about why there are many losers and mediocre people in our lives? There are problems with the model we are thinking about and the way we are dealing with problems.

As Shu benhua said: "Things themselves do not affect people. People are only influenced by their views on things ."

Attitude is a wonderful thing, and it will produce magical power. A positive life mentality can help us overcome our inferiority and fear, overcome our inertia, discover our potential, improve our work quality and efficiency, and embark on the road to success.

It is said that one of the greatest discoveries in the 20th century is "changing your attitude will change your life ." Because attitude determines your behavior and behavior determines your results.

During my years of management and training, I encountered many sales staff who regarded skills as the most important thing in the sales work and thought that they could ride the mall with a lot of skills.

This is what I often saw when I was a child. I wanted to learn arts and enter the temple. The first thing I did was not to learn any tricks or even did not practice basic skills, instead, we should go to bear firewood, cook rice, and sweep the yard for years. The master told his disciples that there is no way to learn Arts in an impetuous mood. Therefore, the program of a boxing instructor is: first, hone your mind; second, squatting; and third, teaching and tactics. If you do not have the first two items, no tricks will work.

Apply it to our sales. First, hone your mind to solve attitude problems. Second, you can practice basic skills. Third, teach sales skills. I think this is the right path for a successful salesperson.

In fact, most of the problems produced by a salesperson come from their own problems. Let's take a look at the day of a salesperson:

In the morning, the table rang several times and struggled. The first feeling in my mind was that the painful day started again. Then, I rushed to the company and sometimes I couldn't eat breakfast; after arriving at the company, I was not awake. I listened to the manager's work arrangement and started a painful journey. When I met a few customers who refused you, I was in a bad mood, it's just the end of the world. When I get back to work in the afternoon, I have to fill out some work reports and write a few other work reports to make up for the transfer, so I won't just deduct the money ......

At ordinary times, I have no determination to do things. I have no time to study, laziness, or negative thoughts. I have never studied my products and competitors' products well. I have been playing fish for three days, and I have spent two days surfing the Internet, without clear plans and goals, I never reflect on what I did in a day, what experiences and lessons I learned, and I never seriously think about why the customer refused, what kind of service and satisfaction do I bring to my customers when I sell my products? When a monk hits a day, it counts as one day ......

At the end of the month, it was boring to get a salary. It seems that it was time to change the place, so he fired the boss's squid. In a year, companies 5 and 6 may change. Day after day, year after year, time is exhausted. The result is "Three One Projects": Nothing, nothing!

This experience has been experienced by many sales personnel (including the author). The root cause is attitude. I think there are too many mistakes in the growth of most of our sales staff. What you think is very simple and know is exactly the most important factor in doing a good job in sales. This is why many of our sales staff have been engaged in sales for many years, but they are still idle, mediocre, and earning just a living every month.

Therefore, methods and techniques are only useful to one person, that is, a person with a correct attitude.

A great man said, "Either you control your life or you control your life. Your mentality determines who is the mounts and who is the cyclists ."

Dear friends, if you want to go further on the sales Road, study your attitude first and you will surely have unexpected gains!