Usability vs. User Experience
Availability vs. User experience Author: Justin James
Translated by Justin James:
Purpleendurer2008-03-28 th
1Category: user experience, usability
Classification: user experience, availability tags: Experience, user, user experience, nothing, search, Justin James
Tags: Experience, user, user experience, nothing, search, Justin James
Http://blogs.techrepublic.com.com/programming-and-development? P = 338 & tag = NL. e606i am repeatedly struck between the difference
UsabilityAnd
The User Experience. I know, "User Experience" has been beaten to death by Microsoft for the last five years. you cannot have a good user experience without usability. after all, if the user cannot use your product to accomplish their goals, it does not matter if they enjoyed not being able to do what they wanted to do. I have repeatedly reviewed the differences between availability and user experience. I know that "User Experience" has been killed by Microsoft in the past five years. Without availability, it is impossible to have a good user experience. After all, if users cannot use your products to achieve their goals, it is not the same thing if they are willing to do what they want. This all comes back
HowVersus
Why. When developers are working strictly for usability, they are still focusing nearly exclusively on
HowQuestions. "How can we let the user perform Operation XYZ easiest ?" When developers are working
Why, Questions like "Does the user even want to perform Operation XYZ ?" Come up instead. This completely goes back to "how" vs. "why ". When developers strictly work for availability, they still focus on the "how" issue. "How can we make it easier for users to perform XYZ operations ?" When developers work on "why", they replace it with "Does the user happen to want to execute the XYZ operation ?" And so on.
Purpleendurer Note: 1. Work for: For... Effect
2. Work toward: commitment .... all too often, software and hardware is loaded down with the wrong features, or too ‑features. this hurts the overall user experience. the user quickly becomes lost, unable to figure out what they want to do, or even what they can do. study after study has shown, the user is better off with ten operations or functions then requires ty, if the ten choices cover 90% of their needs. On the other hand, power users need a way to easily unlock the full potential of the product. nothing is more frustrating to an advanced user than being blocked by a "user friendly" interface that forces them to jump through step-by-step hoops, wizards, and so on to do an advanced task that they already are familiar. this is one of my persistent frustrations with Microsoft Office. every time It thinks that it is helping me, it is really hindering me. software and hardware are often suppressed by incorrect features or too many features. This impairs the overall user experience. Users quickly get lost and cannot figure out what they want to do, or even what they can do. Repeated research has shown that if the ten choices cover 90% of the needs, it is better to give the user Ten options or functions than fifty. On the other hand, advanced users need a way to make full use of their product potential. For advanced users, nothing is more uncomfortable than being forced to perform advanced tasks that they are already familiar with through step-by-step mechanisms and Wizard on the "friendly" interface. This is one of my repeated setbacks when I used Microsoft Office. Every time it thought it was helping me, it actually bothered me. Purpleendurer Note: 1. All too often: Always
2. Load down: overload. I was loaded down with books.: These books make me feel overwhelmed.
3. Figure out: Calculate (come up with, understand, determine, and solve)
4. Better off: better condition
5. Power User: Advanced User
6. User Friendly: user-friendly
7. Jump through a hoop: act by fate (obey the command) "a good user experience meets and exceeds the user's expectations. unfortunately for developers and product engineers, there are only a few select products on the market which cannot be easily imitated and improved. this is how Google became such a successful search engine; they recognized that all of the existing search engines offered a poor user experience, and Improved the entire workflow, from opening the search page faster with less Clutter all the way through to displaying meaningful, accurate results. it was not that other search engines were not usable; every search engine had about the same syntax for advanced searches, Basic Search all worked the same, and everyone cocould find the box to type in the query. it was that the overall user experience Was miserable. A good user experience meets and surpasses user expectations. Unfortunately, developers or product engineers cannot easily imitate or improve only a few products on the market. This is where Google becomes such a successful search engine; they realize that all existing search engines provide a poor user experience and improve the entire workflow, from making the search page faster to displaying meaningful and accurate results. Other search engines are not unavailable. Each search engine has the same advanced search syntax and performs the same basic search, and each engine can find the text box for input query. This overall user experience is painful. Purpleendurer Note: 1. Improve upon: Improvement
2. All the way: All the way from beginning to end...
3. Through to: until the user experience is so much more than usability; it starts the moment the customer first hears about your product, carries through to the purchase process, the customer support, the installation and configuration, and all of the way through no longer using the product. for most products, the primary portion of the user experience is how it addresses their day-to-day
WhyBased goals. Does it help them do their job more than tively than other products or what they previusly were doing? The user experience is superior to availability. It starts when the customer first hears about your product and continues the purchase process, customer support, installation and configuration until the product is no longer used. For most products, the main content of user experience is how to deal with their daily "why" based on their goals ". Does it help them do their jobs better and more effectively than other products or their previous work?
Purpleendurer Note: 1. So much more: More
2. Carried through: Run (maintain) and this is why it is so important to code towards the user's
WhyAnd not just
How. Usability focuses on making sure that
HowIs flawless; user experience is about ensuring a perfect
Why. This is why we are committed to the user's "why" when writing code, not just the "why. The focus of availability is to ensure that "how" is seamless and that the user experience is "why ". What are you doing to give your users the best experience possible? What are you doing to give users the best experience possible? J. Ja
