Axapta Logistics Module (8)

Return Management
Return Management can be divided into purchase return and sales return, corresponding to three methods:
1. Pass the negative number
2. Create a credit notice
3. Create a returned item type purchase order or sales order
Method 2 can only process the order with the invoice opened, and only one invoice can be processed at a time. The advantage is that the sales order line does not need to fill in the order by hand.
There are no difficulties in specific operations.
Note the following two concepts.
1. RMA (return merchandise authorization) returned Item Authorization Number
If you find that there is a problem with the product quality, you need to first contact the Customer department of the other party, say ** there is a problem with the product, and then communicate with the other party. If the other party confirms that it is a product problem, a number will be provided, this number is the RMA number. You must enter this number for verification when returning the product. this number is different from the sales order number and return order number, used for the identification and tracking of after-sales services. of course, this number is provided by the seller. this number is required for both sales return and purchase return.
2. Return Action return processing.
In the configuration of the sales return or purchase return details line, a selection item is called return processing, indicating how the return is processed and different processing is performed for different scenarios. for example, destroy, put it back to a normal warehouse, and put it in a specific inspection or repair warehouse.
The return processing can only be set in the receivables module. Of course, the seller should handle the return. For a purchase order, you only need to select a return processing as the description of the reason for returning the goods. The specific processing is done by the seller.
Accounts receivable-> Settings-> sales order-> return Processing
In addition, the difference between purchased return and sales return is that if the returned item contains a serial number dimension group, the processing method for returning multiple items at a time is slightly different.
Purchasing and returning a product is to make a return order, create an order line, enter the quantity of expected items to be returned, and click inventory> reserve to select the expected items.
The sales return method is similar, but the order line should be clicked, inventory-> Registration, select the items returned by the customer.
In fact, the above is a normal reverse process of procurement and sales, and it is normal to think of it, but the tutorial specifically proposed, I would like to mark it.