Brain hole big open chat scene future Capriccio

Chatting is not only between us and friends, in many scenes, designers will also create a chat atmosphere to pull the user's expression desire, even Siri is also a product of chat derivative, about chatting Tencent students have many different scenarios under the imagination, there are several special surprises, to feel.

Week where: In the past a long time, whenever I sit in front of the computer, my parents ' greeting is always "chatting", to some extent, the network chat has been deeply rooted. Scientific point of view, in recent years in different regions of the Internet User time distribution ratio data, chat time usually occupy the top three. This seems to be a commonplace situation, but with careful taste, chatting is not a simple thing to do.

　　Social Scene

The most familiar chat tool is the IM product. From QQ, micro-letter, overseas line, Whatsapp, to a variety of historical waves in the wave of chat products, explains the people's enthusiasm for chatting. Can see these products at the beginning of the design of the desire is very simple, the real life of everyone interactive electronic, people in the remote scene to chat up.

Although chatting is one of the earliest human activities to be Internet, its product form is still deeply rooted in the interactive mode of dialogue in the physical world. Look at the basic layout of the chat interface, in fact, the same, but according to their specific use of the scene to add or reduce some details only (here, for example, the mobile phone interface).

The figure above is three operating systems of three chat products, can be seen chat software changes, chat interface of the basic pattern is also difficult to become flowers. So although there are a lot of chat products on the market, they do the same thing in a sense--------to cultivate the user's interactive habits in the chat interface, just input-send, the conversation begins.

　　Service scene

For users to reach a very wide range of chat tools, naturally led to the infiltration of value-added services. And in what form these services are presented is an interesting topic to explore. In my impression, the first attempt in the SMS era has begun to emerge. such as the process to recharge China Mobile account:

In this case, the service party can not really read the user's natural language, so and the user agreed a "communication protocol", so as to achieve in the SMS interface for simple recharge inquiries and other operations. This may seem like a compromise solution based on its own capabilities and the current state of service, but it gives us a lot of inspiration. Today, the interpretation of the chat interface is more flexible, many products take the initiative to use this interactive form, and combine it into a more natural use of the scene. For example, mobile phone QQ to send files to their own computer and QQ service number interface, are in the framework of the IM design. The advantages of these features or the fact that the chat software has been widely installed, but the magic of this through the form of dialogue to achieve services and functionality has a wide range of adaptability.

In the service number, the user may receive information from a customer service person, possibly from a field that has been set up by the system, or an article written in advance, which is packaged in a service account. This involves the information push and service response in the chat interface has become a coherent experience, users can perceive more like a tailored service; For businesses, the chat interface of the push has no doubt a higher rate of reach. In contrast to providing/accessing a product or service interface for information seeking or querying, the form of a service number enables the service to establish a closer relationship with the user.

The file transfer scenario is another interesting attempt. Sending files to your computer is designed to be the same interactive logic that you send to your friends, which in fact introduces a forward-looking style in the field of human-computer interaction: Whether the interface is human or systematic, it is considered an equal interaction object. This eliminates the need for users to embrace the "I'm using a complex software mentality"--the drag-and-drop operation from the dialogue interface seems more comprehensible and humane than simply "list selection-confirmation".

This style is easy to think of the hot internet of things. The object networking goal is to have each object have its own ID on the internet, and does having IDs mean that they can also appear in your friends list? Just imagine that we send messages to my friends "home" in QQ:

I-did someone come to see me today?

Home--and did not.

In fact, in the QQ friends List has appeared my device grouping, it seems that the idea is not far away. The more objects that a buddy list can host, the more things we can relate to by "chatting".

　　Pan-Communication scene

We have seen that the tentacles of the chat software are extending to different areas, and in fact, non-chat products are also doing chat, and this integration in a wide range of life scenes "chat interface" and more change space. Like today's video playing screen, it will chat directly into the video screen, although the way of integration is simple and rough, but brought an unexpected social enhancement effect, in some scenes brought a wide range of resonance. In the voice production and sharing product echo, the music playback interface even uses the projectile screen directly as the interface body. For a product that lacks visual elements, this is a worthwhile practice, and for a UGC community, the use of chat to pull the atmosphere is even more understandable.

And in scenarios such as payments, games and so on, chatting is an essential element. The chat interface facilitates the growth of the social atmosphere and the chain of relationships, and the more participatory scenarios are built more quickly.

In addition, the intelligent personal assistant represented by Apple Siri and Microsoft Cortana is a more advanced participant in the pan-communication scene. Unlike the products mentioned above, they do not seek to help build networks, and they are directly involved in the dialogue. Perhaps it would be more appropriate to call them "them".

The essential form of these products is a minimalist chat interface, and developers are keen to wrap it up as a personality image. At the beginning of their appearance, we were all very keen to "flirt" with them, partly because of our curiosity about intelligent technology and the fact that the social attributes of "chatting" are the easiest to accept. But the vision of mature social networking is still in the movies, and these products are more valuable in simplifying complex search behavior as a question-and-answer process. Theoretically, if the algorithm is smart enough, all the information we need can be obtained through this window. However, apart from the sound interaction of the obstacles, this "you come to me" chat mode to how much coverage of our lives is a matter of questionable. Of course, not all products need a strong technical backing to try, the cloak of "smart assistant" can also bring unexpected effects.

Pictured above is a screenshot of Ava's home page for a picture processing site. This site can help you to process the image into a cool line hook style. However, allowing users to upload images is a costly thing. Ava's approach is to enter the Web page when a dialog form interface, and users to greet, talk about the weather, unknowingly upload a picture does not seem to be a terrible operation.

　　A little speculation.

Professor Montana Terry Winograd of HCI has said in his book that we have three kinds of interactions with the world, manipulation (operation)/locomotion (MOBILE)/conversation (dialogue). This makes the author to chat this interactive form full of reverie. Artificial intelligence is a natural expectation, but this way of simulating the whole person may be challenged in the process of its realization; In addition, we can embrace the "chat" mentality to think, everything is understood as a process of information exchange between different objects, it is almost found in every scene has a chat figure. For example, reading can be viewed as a conversation between the author and the reader, and the content of the book is the first message that the author sends during the chat process, and the reader is usually not able to give feedback. This one-way "chat" is sometimes not a perfect experience. So, perhaps in the future, there will be more forms of book presentation, and readers will be more likely to get a way of responding and releasing feelings.

To the imagination, back to the nature of the chat, we will find that the biggest problem between the participants in the dialogue is how to ensure that "we are talking about the same thing" (pictured above). So the information scientists have transformed the essential model of communication into the process of encoding and decoding information, and the chat interface is using our most familiar natural language as the transformation of intermediate information----------actually, understanding language is the development of demand and perhaps more precisely. Some people will ask if any interface is not all used in the language of words, the fact is that the position of the text, thickness and even color has made its transmission of information greatly beyond the text itself, can not be regarded as a simple use of natural language coding. So the chat interface is one of the interactive interfaces closest to people's natural forms of communication.

When I found something interesting, I began to wonder whether the optimism was too blind. Undoubtedly, the chat interface is born with the ability to create social environment, and the learning cost is low. Admittedly, the chat interface does not apply to complex tasks, for example, to create a good-looking picture, which means that it can not replace a lot of procedural operations, in a very simple scenario, it also does not apply, for instance, we are more accustomed to query the weather in the search box to type the keyword "weather", rather than "how the weather." This may also be understood as a way of chatting in the shape of our user interface, while chatting is also changing during use. Chat interface is not the most efficient, but also relatively passive and abstemious. This complex property makes the chat interface or become a icing on the cake, or become a plate of chicken. However, who said that the chat interface can not make some changes? The public number that you are concerned about is going to push the jokes to you every day.

　　Conclusion

At this stage, we are passionate about all human technologies, so the chat interface is full of discussion, both from the product and the human-computer interaction level. But I do not like a rough step into the legendary chat robot era, we need to be creative and careful design and use of the chat interface-not a good chat about a future, rather quietly waiting for her to come.

About Chat interface, also welcome everybody to discuss together.