Chapter 4 Project Communication Management

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• 10.2 planning and communication
• 10.3 publish information
• 10.4 expectations of management stakeholders
• 10.5 report Performance

Chapter 4 Project Communication Management

 
Remember:90% of the project manager's time is spent on communication.
 

 
Resolution:Communication requires quality control. The timely feedback from the information recipient to the sender is the quality control in communication. Therefore, feedback is not dispensable, but necessary.
 

 
Resolution:If you need to solve the problem immediately, choose oral communication. If the problem is important, submit a verbal communication before making a written confirmation.
 

 
Resolution:If you want to criticize a person or resolve conflicts with others, it is best to use informal oral communication; if it does not work or cannot be resolved, then use formal written communication.
 

 
Resolution:The project manager should clarify the purpose of the meeting in advance. Formulate meeting rules in advance, prepare the meeting agenda, and distribute the rules to relevant personnel .!!! 10.1 identify stakeholders
 

 
Citation: identifying stakeholders is the process of identifying all persons or organizations affected by the project and recording their interests, participation and impact on project success. A project stakeholder actively participates in the project, or its interests may be implemented or completed by the project.
 

 
Individuals and organizations with positive or negative effects, such as customers, sponsors, executive organizations, and the public.
 

Citation: Generally, stakeholder analysis should follow the following steps: Step 1: Identify all potential stakeholders and related information. Step 2 identify the potential impact or support provided by each stakeholder and classify them to facilitate management
 

 
Policy. Step 3 evaluate the potential responses or responses of key stakeholders to different situations in order to plan how to influence them, increase their support and mitigate their potential negative impact.
 

 
Resolution:In the PMBOK guide, the methods for analyzing and classifying stakeholders are described in terms of power/benefit square, power/influence square, influence/Effect Square, and highlight model. Some stakeholders do not really want to oppose the project.
 

 
Rather than understanding the real situation of the project, the project will be judged to harm their interests by one-sided or false information alone.
 

10.2 planning and communication

 
Citation: the total number of potential communication channels is n (n-1)/2, where n represents the number of stakeholders.
 

 
Resolution:In a full-channel network, the number of communication channels between team members is calculated by the following formula: communication channel = N (N-1)/2, where: n is the number of the team. For example, if a team consists of five members
 

 
There are 5 (5-1)/2 = 10 Communication channels. If three more people are added to the team, 18 communication channels will be added.
 

 
Resolution:The more team members there are, the more communication channels there are, the more difficult the communication management is. There are too many team members, which may lead to team inertia, rather than team vitality. Which of the following is the most suitable team? Although not determined yet
 

But there is an empirical saying: 5-12 people, 5-9 people or 5-6 people.
 

 
Citation: received information. The message received by the recipient indicates that the message has been received but does not necessarily agree with the information.
 

 
Resolution:The most important thing in communication is what you send, but what the recipient receives and understands.
 

 
Resolution:Communication requires quality control. The timely feedback from the information recipient to the sender is the quality control in communication. Therefore, feedback is not dispensable, but necessary.
 

 
Citation: during communication, the sender of the information has the responsibility to send clear and complete information so that the recipient can receive the information correctly. It is also the responsibility to confirm that the information has been correctly understood. The recipient is responsible for receiving complete information and correctly understanding the information.
 

 
And timely confirm the receipt and understanding of the information.
 

 
Resolution:If you need to solve the problem immediately, choose oral communication. If the problem is important, the problem will be confirmed after verbal communication. If you want to approve a person's comment or resolve conflicts with others, it is best to adopt informal oral communication;
 

 
If the problem does not take effect or cannot be solved, you can use formal written communication.
 

 
Citation: The Communication Management Plan generally includes the following content: communication requirements of stakeholders; information to be communicated, including language, format, content, details; reasons for publishing relevant information; time limit and frequency of information required for release; Responsible
 

 
Persons who communicate relevant information; persons who have the right to publish confidential information; individuals or groups who will receive information; technologies or methods for transmitting information, such as memos, emails and/or press releases; resources allocated for communication activities, including hours
 

Room and budget; problem escalation process when lower-level employees cannot solve the problem, which is used to specify the problem reporting time limit and reporting path; methods for updating and optimizing the communication management plan as the project progresses; general Glossary; Project Information Flow
 

 
Chart, workflow (with authorization sequence), report list, meeting plan, etc. communication constraints, usually from specific laws and regulations, technical requirements and organizational policies.
 

10.3 publish information

 
Citation: publishing information is the process of providing relevant information to stakeholders as planned.
 

 
Resolution:Although the project manager cannot control stakeholders, it can try its best to influence stakeholders. For example, to make the stakeholders clearly understand the project situation (including the benefits brought to them and the risks faced by the Project), reduce the stakeholder's impact on the project.
 

 
To improve their positive effects.
 

 
Citation: Project record. Project records may include correspondence, memos, meeting minutes, and other documents describing the project.
 

10.4 expectations of management stakeholders

 
Citation: management stakeholders expect to communicate and collaborate with the stakeholders to meet their needs and solve the problems they encounter.
 

 
Resolution:For all stakeholders, make sure that all major stakeholders participate in the project to varying degrees and play their role. The requirements and expectations of all major stakeholders should be identified and managed. Try to satisfy all major requirements
 

 
Project requirements of stakeholders. It is necessary to strike a balance between all major stakeholders.
 

10.5 report Performance

 
Citation: Common formats of performance reports include crosstab chart, S curve chart, histogram, and table. Performance reports often include Deviation Analysis, Earned Value Analysis, and prediction data.
 

Resolution:Performance reports are usually published in the form of push communication.
 

 
Resolution:The report performance process aims to collect and publish project performance information.
 

From http://pmpmap.com/