Choshun: Total Quality Management in the United States and lean administration in Japan

Choshun: Total Quality Management in the United States and lean administration in Japan

In the United States, overall quality management (Total quality Management, referred to as TQM) is the most far-reaching management idea and method. Its meaning mainly includes the following aspects:
(1) strong attention to customers. Customers only include those who purchase the organization's products and services, and do not include persons such as shipping and recycling accounts receivable.
(2) Insist on continuous improvement. TQM is a promise that can never be met, "very good" is not enough, quality can always be improved.
(3) Improve the quality of each work in the organization. TQM uses a generalized definition of quality. Quality is not only related to the final product, but also to every aspect of the organization's work.
(4) to measure accurately. Measure and count every key variable in your organization's work, then compare it with the criteria to identify the problem, find the source of the problem, and resolve it.
(5) authorizing the employee. The workers in TQM absorption line join the improvement process, and the team form is widely used as the carrier of authorization, relying on the team to find and solve the problem.
The key of total quality management is quality improvement, which is an effective means and main way to achieve the expected economic effect of total quality management. To fully grasp the meaning and method of quality improvement is the basic requirement of total quality management. The so-called quality improvement, is to provide organizations and customers with increased benefits, and in the Organization to improve the effectiveness of the activities of various measures, mainly including organization, planning, measurement, evaluation and other links.
TQM is also developing continuously in the process of implementation, and the new TQM is produced. The Q (Quality) in the new TQM refers not only to the quality of the product or service, but to the quality of the whole business activity. Therefore, the new TQM activity is not a traditional quality management activity, but an effective tool to improve the enterprise's comprehensive management quality and strengthen the competitive power of enterprises.
and the overall quality management in the United States is different, Japan has come through a lean management path.
Lean management is actually the expansion and development of total quality management, is the company led by Toyota, based on the experience of comprehensive quality management in the United States, to create a more in line with Japan's national conditions of quality management model. The core idea is to create as much value as possible with as little resources as you can: as close to the user as possible and provide what they really want. Lean thinking, including lean production, lean management, lean design and lean supply, a series of issues, the core is through the "timely amount", "Zero inventory", "summons card" and other on-site management means to achieve "order production", so as to ensure product quality and reduce costs. Lean thought originally only applies in the product quality control, later the business enterprise extends it to the whole process of business activity, pursues the quality that the user and the enterprise are satisfied, pursues the best disposition of the cost and the quality, pursues the product performance price ratio and the output investment ratio optimization.

Choshun: Total Quality Management in the United States and lean administration in Japan