Classic technical support Dialog

Today, LP told me one thing over the phone and you need to record it.

Background information:

The school has just assembled an equipment room. In order to meet the teaching needs, it needs to purchase a screen control software. The equipment office is responsible for the procurement of the software. LP is the specific unit of use, what needs to be done is acceptance. The technicians here are a young man who looks pretty good, but the following scenes are not very pleasing to the eye.

Developer table:

Wife: LP Technician: tech Technical Manager: techm

Opening:

LP: Can you introduce the features of the product to me.

TECH: Well, you can check this box.

LP: I would like to ask if the xxx function is available.

TECH: Oh, look at the packing box.

LP: Could you tell me about it?

TECH: This product has XXX functions... (Tech started to read the instructions on the box)

LP: I want to ask if the xxx function is available. can you ignore it? I recognize words.

TECH :.... (Start to stop talking)

LP: can this software provide 48 clients?

TECH: I don't know. Let me ask.

LP: Can I bring these clients?

TECH: Let's talk to our manager.

Techm: If you want to bring 48 clients, it depends on your network environment, virus situation, and machine configuration ......

LP: How can I verify it? Can I try it out first?

Techm: It doesn't seem to work. You have to pay for the installation.

LP: Is there any other way?

Techm: Install the trial version.

LP: What are the restrictions on trial versions?

Techm: it can contain 10 clients.

LP: But I want to verify the latency at 48 o'clock. I also want to verify the latency when switching the screen.

Techm: there is no other way. Try the version.

LP: Now let Tech install the trial version.

TECH: Sorry, I didn't bring a trial version.

LP: Download one.

TECH: I don't have a USB flash drive.

LP: use mine.

TECH: Is there a virus?

LP: Yes, there are machines underneath. What are the viruses that our software is afraid?

TECH: Let me ask.

LP: Forget it. Let me talk about the usage of my brother's school. If it's okay, let's talk about it. Oh, by the way, next time you come, let the xxx Come, goodbye.

Curtain call.

To sum up, this conversation has taken place today. When it passes some artistic processing, there are many problems that may be missed out. I think, in any case, for technical personnel, the technology is good and the communication is strong. In the end, the result is full of confidence and Nb points, which are always better than NLP.