Computer Problems and Solutions

Stop message: 0x00000023 and 0x00000024 failures
Explanatory text: Fatfilesystem or Ntfsfilesystem
Common causes: Severe drive fragmentation, overloaded file I/O, Third-party Drive mirroring software, or some anti-virus software errors.
Workaround: Disable any antivirus software or backup programs, disable all defragmentation applications, run chkdsk/f to overhaul your hard drive, and then restart your computer, and select Last Known Good Configuration to start your computer.
Stop message: 0x0000002e failure
Explanatory text: Databuserror
Common Cause: Parity errors in system memory.
Workaround: Run the System Diagnostics tool provided by the computer manufacturer, especially the memory check, disable the memory caching feature in the BIOS, and try to start in safe mode. If Safe mode can start your computer, try changing to a standard VGA driver. If this does not solve the problem, you may need to use a different video adapter card (a compatible video adapter is listed in the compatible hardware list); Make sure that the drivers for the hardware device are updated, that the system has the latest BIOS, remove some newly installed hardware, and select Last Known Good Configuration to start the computer.
Stop message: 0x0000003f failure
Explanatory text: nomorsystemptes
Usually the reason: The driver is not completely cleared.
Workaround: Remove some newly installed software, including backup tools or disk tools, such as defragmentation and anti-virus software.
Stop message: 0x00000058 failure
Explanatory text: Ftdiskinternerror
Usually the reason: An error occurred in the main drive of the fault tolerant set.
Workaround: Boot the computer from the mirrored (second) system drive with a Windows 2000 boot floppy disk, and select Last Known Good Configuration to start the computer.
Stop message: 0x0000007b failure
Explanatory text: Inaccessiblebootdevice
Typically, a problem occurs during the initialization of the I/O system (usually a boot drive or file system).
Workaround: Check the computer for viruses. This stop message usually occurs when there is a virus in the boot sector; Use the repair console to repair the drive, remove the newly installed hard drive or control card, and if the system is equipped with a SCSI adapter card, ask the Shang vendor to obtain the latest Windows 2000 driver and disable the Sync negotiation feature. Check the SCSI ID number of the Terminator and device, and if the system is equipped with an IDE device, set the IDE port to primary. Check the master/slave/only settings for the IDE device. Apart from the hard drive, remove all other IDE devices, and run Chkdsk. If Windows 2000 does not start Chkdsk, you must remove the hard drive and connect to another Windows 2000 system, and then check the hard disk with the Chkdsk command, and select Last Known Good Configuration to start the computer.
Stop message: 0x0000007f failure
Explanatory text: Unexpectedkernelmodetrap
Common Cause: hardware or software problems, hardware failure.
Workaround: Run the System Diagnostics tool provided by the computer manufacturer, especially the memory check. This stop message often occurs in the case of error or mismatch memory, disables memory caching in the BIOS, tries to remove or replace hardware and other peripherals, and checks the Microsoft compatible hardware list (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. This problem may be caused by an incompatible motherboard and the last known Good configuration to start the computer.
Stop message: 0x00000050 failure
Explanatory text: Pagefaultinnonpagedarea
Typical reason: Memory error (data cannot use paging file).
Workaround: Remove all newly installed hardware and run all system diagnostics software provided by the computer manufacturer. In particular, check that all new hardware or software is properly installed, and if this is a new installation, contact your hardware or software manufacturer for any Windows updates or drivers you may need, disable or uninstall all anti-virus programs, and disable BIOS memory options.
Stop message: 0x0000077 failure
Explanatory text: Kernelstelstackinpageerror
Usually the reason: unable to read the required pages of kernel data into memory from the paging file.
WORKAROUND: Use the latest version of the anti-virus software to check for viruses on your computer. If a virus is found, perform the necessary steps to clear it off the computer. Refer to all system diagnostics provided by the manufacturer, especially memory checking; Disable BIOS memory option.
Stop message: 0x00000079 fault description text: Mismatchedhal
Usually the reason: the hardware abstraction layer does not match the kernel or machine type (typically occurs when a single processor and a multiprocessor configuration file are mixed in the same system).
Workaround: To resolve this error, you can use the command console to replace the wrong system files on your computer.
The kernel files for a single-processor system are Ntoskml.exe, and the kernel files for multiprocessor systems are Ntkrnlmp.exe, but these files should correspond to the files on the installation media; After Windows 2000 is installed, regardless of which original file is used, will be renamed to the Ntoskrnl.exe file. The HAL file also uses the name Hal.dll after installation, but there are several possible HAL files on the installation media, but the media is installed.
Stop message: 0x0000007a fault description text: Kerneldatainpageerror
Usually the reason: the page required for kernel data cannot be read from the paging file into memory (usually due to a failure on the paging file, a virus, a disk controller error, or a faulty memory).
WORKAROUND: Use the latest version of the anti-virus software to check for viruses on your computer. If a virus is found. Then perform the necessary steps to clear him out of the computer, see the virus software documentation Learn how to perform these steps, if your computer is formatted with the NTFS file system. You can restart the computer and then run the CHKDSK/F/R command on the system partition. If the command cannot be started because of an error, use the command console, run the CHKDSK/R command, and run all system detection software, especially memory checks, provided by the computer manufacturer.
Stop message: 0xc000021a fault description text: statussystemprocessterminated
Usually the reason: the user-mode subsystem, such as the Winlogon or client Server Runtime subsystem (CSRSS), is corrupted, so security is no longer guaranteed.
Workaround: Remove any newly installed hardware and restart the computer if you cannot log on. Press the F8 key when the list of available operating systems appears, select the Last Known Good Configuration option to start the computer, run the Recovery Console, and allow the system to fix any detected errors.
Stop message: 0xc0000221 fault description text: Statusimagecheckisu7mmismatch
Usually the reason: The driver or system DLL has been corrupted.
Workaround: Run the fault console and allow the system to fix any detected errors, if an error occurs immediately after the memory has been added to the computer, the paging file may be corrupted or the new memory is faulty or incompatible. Remove the Pagefile.sys and return the system to its original memory configuration.
(ii) Excluding Windows XP blue screen Panic failure
Windows XP is a Windows 2000-based operating system with a blue screen error (Stop error) similar to Windows 2000.
1. General Solution
(1) Restart the computer.
(2) Ensure that all new hardware or software is installed correctly. Each time you unplug a new hardware device, see if you can eliminate the error. If it can be eliminated, please go to (3). Replace any hardware that is proven problematic by this test. You can also try to run the hardware diagnostics software provided by your computer manufacturer. If you are newly installed hardware or software, contact the manufacturer to obtain a Windows XP update or driver that you may need.
(3) Click "Start → help and support → get support" in turn, or find information in Windows XP newsgroups (under Request help), and then click on the left column to get help from Microsoft.
(4) Click on "Start → Help and support" and click Fixing a problem (correct the problem) (located under "Select a Help topic") to get a list of troubleshooters.
(5) Check the Microsoft Hardware Compatibility List (HCL) to verify that all hardware and drivers are compatible with Windows XP. To view the latest version of the HCL, visit the Microsoft Web site (http://www.microsoft.com/hcl/).
(6) Disable or remove any newly installed hardware (memory, adapters, hard drives, modems, etc.), drivers, or software.
If you can start Windows XP, check the system log in Event Viewer for additional error messages that might help identify the device or driver that is causing the problem. To start Event Viewer, click start → settings → control Panel → performance and maintenance → admin tool, double-click Event Viewer to open it, and then double-click the System log to view it.
If you cannot start Windows XP, try to start the computer in Safe mode, and then remove or disable any newly added programs or drivers. To start your computer in Safe mode, restart your computer, and when you see a list of available operating systems, press the F8 key. On the Advanced Options screen, select Safe Mode to start.
(7) If you can access the Internet, please visit the Microsoft Support site (http://www.microsoft.com/support/). Search the Microsoft Knowledge Base for the Windows XP Professional and the numbers associated with the Stop error you received. For example. If the message "stop:0x0000000a" is displayed, the search 0x0000000A.
(Use the latest version of anti-virus software to check for viruses on your computer.) If a virus is found, perform the necessary steps to remove it from the computer. For steps, see the instructions for anti-virus software.
(9) Verify that the hardware device driver and system BIOS are the latest version. Hardware manufacturers can help you determine the latest version or get these latest versions, disabling BIOS memory options
(10) running some system diagnostics software provided by the computer manufacturer, especially for memory checking.
(11) Verify that the computer has the latest service Pack installed. For a list of service packs and their download instructions, please visit the Windows Update Web site (http://windowsupdate.microsoft.com/).
(12) If you cannot log in, restart your computer. After displaying the list of available operating systems, press the F8 key. On the Advanced Options screen, select the Last Known Good Configuration option to start the computer.
Note: When you use the last Known Good Configuration, you lose the system settings changes that you made since the last successful startup.
2. Special blue screen Information
Some Stop errors display descriptive messages such as "Databuserror", which can help you find an accurate error solution.
(1) Software and device driver Stop error:
Error message: 0x0000007B Description text: Inaccessible_Boot_Device
Error message: 0x0000009f Description text: driver_power_state_failure
Error message: 0xc000021a description text: status_system_process_terminated
Error message: 0xc0000221 Description text: Status_imace_checksum_mismatch
Error message: 0x0000001E Description text: kmode_exception_not_handled
Error message: 0x000000D1 Description text: driver_irql_not_less_or_equal
Error message: 0x000000ea Description text: thread_stuck_in_device_device_driver
Error message: 0x00000050 description text: Page_fault_in_nonpaged_area
Error message: 0x0000000A Description text: irql_not_less_or_equal
Note: Stop errors 0x0000001e, 0x0000000a, and 0x0000007b can also be caused by regular hardware errors.
For this type of Stop error, we can follow the steps below the general Stop error. If the Stop error persists, try the following steps:
① checks whether the driver identified in the Stop message has been signed and certified by the Windows Hardware Quality Lab (WHQL). Run Sigverif.exe check for unsigned drivers.
② try to replace the driver identified in the STOP message: You can use a good copy from the installation media, or you can use an updated version obtained from the manufacturer.
③ disable the driver identified in the Stop message or the newly installed driver.
④ If you have a video driver provided by Windows XP, try switching to a standard VGA driver or a compatible driver that is available with Windows XP.
⑤ uninstall any software that uses a filter driver (such as anti-virus, defragmentation, remote control, firewall, or Backup program).
⑥ runs the Recovery Console and allows the system to fix any detected errors.
⑦ If a computer error occurs immediately after adding memory, the paging file may be corrupted or the new memory may be faulty or incompatible. In this case, delete the Pagefile.sys file and restore the system to the original RAM configuration.
(2) file system Stop error:
Error message: 0x00000023 Description text: Fat_file_system
Error message: 0x00000024 description text: Ntfs_file_system
For this type of Stop error, we can follow the steps below the general Stop error. If the Stop error persists, try the following steps:
① If you are using a SCSI adapter, you can obtain the latest Windows XP driver from the hardware manufacturer, disable the synchronization negotiation for SCSI devices, verify that the SCSI chain is terminated correctly, and check the SCSI ID of the device. If you cannot determine how to perform the above steps, refer to the device description.
② If you are using an IDE device, define the IDE port as "only Master". Check the Master/slave/only (primary//only) settings for the IDE device. Remove all IDE devices except the hard drive. If you cannot determine how to perform the above steps, refer to the hardware instructions.
③ Disable or uninstall any software that uses a filter driver (such as anti-virus, defragmentation, remote control, firewall, or Backup program).
④ run chkdsk/f to determine if the file system is corrupted. If Windows XP cannot run Chkdsk, move the drive to another computer running Windows XP, and then run the chkdsk command on that drive on that computer.
(3) Hardware failure Stop error:
Error message: 0x0000001E Description text: kmode_exception_not_handled
Error message: 0x0000000A Description text: irql_not_less_or_equal
Error message: 0x0000007B Description text: Inaccessiblf_boot_device
Error message: 0x0000007F Description text: unexpected_kernel_mode_trap
Error message: 0xc0000218 Description text: unknown_hard_error
Note: Stop errors 0x0000001e, 0x0000000a, and 0x0000007b can also be caused by software and device driver errors.
For this type of Stop error, we can follow the steps below the general Stop error. If the Stop error persists, try the following steps:
① Check that the driver for the device on your computer has been signed and certified by the Windows Hardware Quality Lab (WHQL). Run Sigverif.exe check for unsigned drivers.
② Check with the manufacturer for updated versions of the drivers available to the hardware.
③ updates any software that uses filtering drivers (such as anti-virus, defragmentation, remote control, firewalls, or backup programs).
④ Uninstall any unimportant hardware and software to help isolate the items that may be causing the problem.
⑤ installs Windows XP in a new folder. Gradually add the driver and reboot to isolate the driver that is causing the problem.
⑥ runs the Recovery Console and allows the system to fix any detected errors.
Third, the system to troubleshoot the Internet error
For most people, Modem+ie is their internet combination, in the process of dialing and browsing, there will also be a large number of error messages appear.
Hint message: Bad File Request
Usual reason: Bad file request. It is possible to fill in incorrect information when filling out some forms on the other's web page, resulting in errors in processing the data.
Workaround: Press the "BackSpace" key to modify.
Tip: Failed DNS Lookup
Common Cause: Failed to locate DNS server. The URL location that the user has typed cannot be translated into an IP address, usually because the site is overloaded and usually occurs on commercial websites.
Workaround: Give up or try again later.
Hint: TCP Error encountered while sending Request to Server
Usually the reason: An error occurred while TCP packets were being made to the server. TCP errors are generated when some illegal or incomplete data is transmitted.
Workaround: You can try to connect to the Web page later.
Prompt message: Unable to create HOST
Usually the reason: the host could not be found. This means that the URL or other URLs you type cannot find the destination you want, or the URL does not exist, or there may be a problem with your network connection.
Workaround: Check that the address you entered is correct.
Hint: A connection with the server could is established
Usually the reason: the connection to the server could not be established. The WWW browser cannot establish a connection with the specified server. There are two possible reasons for this: if this is the only hint in the message, the reason is that the user does not run the Dial-up networking program correctly before filling in the URL address in the browser, or if there are other prompts before the message, usually: Internet Explorer cannot Open the Internet Site method://xxx.xxx.xxx.xxx, because the user is not connected to a server before the Internet, or the connection was interrupted midway, or in the URL address to give the correct method (such as ftp,http, etc.) , but the wrong computer name is specified, or the method is not supported by that computer. If the user gives the url:http://public.cta.cq.cn, the host public.cta.cq.cn is a mail server, not a WWW server.
WORKAROUND: If the first type of error, please execute the dialer first, if the second type of error, please correct the URL address, if the correct address error or the error, the reason for the other host, the user can only discard the connection with the computer.
Hint message: Cannot find "tlenet://202.98.32.111/". Make sure the path or Internet address is correct.
Usually the reason: cannot find address (URL) xxxxxx, check the path or address is correct. The user has used the wrong access method (input error) in the URL address, or the browser (IE) does not support the access method.
Workaround: Modify the error method in the URL, or cancel the operation.
Prompt message: Connection to xxx.xxx.xxx.xxx is terminated. Do your want to reconnect.
Usually the reason: the connection to the host xxx.xxx.xxx.xxx is interrupted and is reconnected. The connection between your dial-up connection software and your ISP's host is interrupted, mostly due to a phone line interruption.
Workaround: In the message dialog box, select: Reconnect (Reconnect).
Hint: File not Found The requested url/jiangbo/index.htm is not Found on this server.
Usually the reason: The file was not found and the specified URL xxxxxx file was not found on the server. The computer specified by the user in the URL is already connected, but the file xxxxxx that the user needs is not found, possibly because the filename and its path are incorrect, or the file has been deleted (or moved).
Workaround: Modify the file name and its path in the URL, make sure it is correct, or cancel the operation.
Tip: Internet Explorer cannot open the Internet site xxxx://xxx.xxx.xxx.xxx
Usually the reason: the browser cannot open the site: xxx://xxx.xxx.xxx.xxx. The browser cannot open a site because it is possible that the user's computer has not been "on the Internet" because the dial code was not running, or that the DNS domain name server was set incorrectly, the address was entered incorrectly, and the user specified in the URL address does not support the method specified in the URL.
Workaround: This error message is often followed by a description of the reason, depending on this information to resolve.
Tip: Internet Explorer cannot open the Internet sitexxx://xxx.xxx.xxx.xxx/filename.htm the connection with the server is Reset.
Usually the reason: www browser can not open the site: xxx://xxx.xxx.xxx.xxx. The connection to the server was interrupted. Dial-up networking is interrupted during the connection process. The reason may be that the phone was brought up, causing the connection between the user's computer and the ISP's server to be interrupted, or otherwise causing the connection to be interrupted.
Workaround: Run dial-Up networking and reconnect to the site.
Tip: Internet Explorer cannot open the Internet site xxx://xxx.xxx.xxxxx.xxx The site is not found make sure the address is Correct,and try again.
Usually the reason: the browser can not open the site xxx.xxx.xxx.xxx, the site did not find, make sure to use the correct address, try again. The browser could not open the specified server site, the most fundamental reason is the domain name address input error, the domain name server settings error or the server error, can not convert domain name to IP address; The browser has no dial-up connection to the Internet before running.
Workaround: Run the dial-up connection program, correct the domain name error, and verify that the domain name server address is set correctly.
Tip: The computer is isn't receiving a responce from the modem. Check that the Modeim is plugged In,and if necessary,turn the modem off,and then turn it back.
Usually the reason: the computer does not receive a response from the modem. Check that the modem is connected and, if necessary, turn off the modem and power it on. The modem is not connected properly, or the modem power is not turned on and other reasons.
WORKAROUND: Connect the modem properly, turn on the modem power, and turn the power back on when the modem is powered off.
Tip: The Microsoft dial-up Adapter isn't installed or not responding properly. In the network section, control panel,remove the driver and then add it again.
Usually the reason: The Microsoft Dial-up adapter is not installed or is not answering. Remove the driver in the Network configuration of Control Panel and then add it again. When a user runs a dial-up networking program (dial-up networking), the computer does not find the TCP/IP protocol because the network protocol is not configured correctly, that is, the TCP/IP protocol is not included in the network configuration.
Workaround: Install the TCP/IP protocol for your computer.
Tip: The modem is being used by another dial-up networking connection or another. Disconnect the other connection or close the Program,and then try again.
Usually the reason: the modem is being used by another dial-up network or program. Disconnect the modem or close the application that uses the modem and try again. When a user runs a dial-up network, the system discovers that the modem is already in use by another program. This may be because another program is using a modem, another program that has used a modem is not shutting down properly, and a port conflict (much more than a computer using a serial mouse).
Workaround: Turn off other programs that use the modem, and check the port settings for conflicts.
Tip: The site was not found,make sure the ' address is correct,and try again.
Usually the reason: the site was not found, enter the correct address and try again. The wrong address was entered at WWW browsing, or the domain name server (DNS) settings were incorrect.
Workaround: Modify the address in the browser's address bar, reset the TCP/IP protocol software, or reset the DNS parameters under Windows dial-up networking.
Tip: The TCP manager is still busy dialing. Press within the TCP Manager to abort the dialing process.
Usually the reason: TCP Manager is dialing and the dialing process is aborted please press the ESC key in the TCP manager first. The user wants to shut down the software system while the TCP manager is in the process of dialing.
WORKAROUND: Ensure that the ESC key is pressed in the TCP manager to stop dialing and then close the software system.
Prompt message: There has been an error transferring your mail. I Said:pass and then the POP Server (username@hostname) Said:err Password failed for xxxxxx. Normal reason: Delivery message procedure error: POP3 Server check password return : User xxxxxx password is incorrect. Using the Eudora Mail program, the password you entered when checking the mailbox was wrong.
Workaround: Modify the password and check the server mailbox again.
Prompt information: There is no dialtone. Make sure your modem are connected to the phone line properly.
The usual reason: no dial sound; Make sure your modem is connected to the phone line correctly. The modem does not detect a dial tone, either because of a phone system failure, or if the phone line is not properly connected to the modem, or a modem failure.
Workaround: Pause using the modem, first to determine if someone is using the same phone line, check whether the phone can be used normally, if the phone is not available, explain the fault in the telephone system; If the phone can be used, check the phone line to ensure that the modem is properly plugged in and the modem power is on
Hint Info: Web site found,waiting for reply.
Usually the reason: The network site is found, please wait for return information. The user uses the browser to connect a site, entered in the Address bar is the domain name, when the DNS domain Name Service system translates this domain name to the corresponding IP address, the browser state line displays this information.
Workaround: Wait, the browser is connecting to the other host.
Hint: You have been disconnected to the computer you dialed. Douleclick the connection to try again.
Usually the reason: you have disconnected from the computer being dialed, double-click the connection, and try again. Because the user's reason, most is the password or the user name input error, the user identity cannot confirm.
Solution: Check user name and password, re-enter; If you still have errors, please contact your ISP